GO Outdoors - Porthmadog (Express) Reviews 

Helpful staff - worked as a team to help customers...
Good communication.

We have just been to your store as my wife needed a good raincoat, as she was reduced to using mine. We were greeted by a gentleman called Phil, who we believe was the manager. Phil gave some expert advice to my wife after she explained the issues she has with wearing heavier coats. He also took the time to assist me, in between other customers and a stock take, with how to ensure that got the right size footwear. Phil is truly an ambassador for your company, and I would have no hesitation in returning to any of your stores if all the other managers have the same professionalism. Thank you.

Just returned home after visiting the Porthmadog store. I went for some walking poles to help with rehab following a hip replacement. I was given excellent help and advice from someone may be the manager and a younger colleague. They could not have been more helpful. Thank you very much, Diolch

I bought more than expected as I noticed you could use Klarna. When I got to the check out I asked the member of staff if I could pay with Klarna, she said yes but then put in the whole amount and wasn’t sure how to do it, she reluctantly called for a supervisor who claimed they had issues with getting internet in the store so better to go outside. Despite trying this, it wouldn’t download due to the lack of connection. The member of staff offered no further assistance so I just had to pay in full. I asked her to pass this issue up to management as if a service is offered and the internet signal in the area is not good enough to use the Klarna app then maybe the store should have Wifi. She just replied “it’s not our fault the internets not very good” Her attitude throughout reminded me of asking my teenagers to tidy their bedroom!! This was on the Saturday visit when I bought a tent and windbreak. I returned the next day to buy some maps and although no issues to solve at least this other member of staff was polite and happy!

Found what I needed. Was able to try on. Price good with card( which I didn't have) so joined. Man who signed me up could have been friendlier, hence only 4 stars.

Excellent service

Good shop, great staff

Your staff are always friendly and helpful despite being busy every time I visit your Porthmadog store. I bought a "wash and reproof in one go" on their advice after using the two separate liquids for years. Have yet to try it.

Friendly helpful staff. Good range of stuff and some good prices too. Pity I didn't get the camp chair out of the bag b4 I got it home, as its a different colour/pattern than the bag.

Very helpful

Great service here today. Both salesmen were extremely helpful and went out of their way to make sure all our needs were met for the best value possible. Thank you.

Good value.
Great service

The staff there always engage and are happy to help. They’re very knowledgeable and also assisted me in getting an excellent deal. Diolch!

Very pleasant staff, engaging me in conversation and knowledgeable about the area

Genuinely one of the best retail experiences I have ever had. Gareth went out of his way to help myself daughter and I. First of all select the right tent, and also made us aware of the other deals you currently had running. Gareth really is a credit to your company. The whole team there’s were top grade. Thanks everyone

Not a majorly large store but have everything you need. The staff are helpful and will always help if they can.

An amazing costumer service. Had an awful night on a product we brought a while back. Asked for advise and was great with helping us thank you for your kindness and understanding xx

I was not sure exactly sure what I needed for packing to go along with my suitcase. I was looking at pack backs which weren’t quite right. The sales associate Blonwen listened and added to our discussion. She disappeared and returned in a moment with the solution to my problem and it was just right! She is quite nice and knowledgeable as well.

Once I made the purchase someone asked did i get my discount as a National Trust member. As a first time user, I was very disappointed that nothing was mentioned about accepting discounts.