GO Outdoors - Pudsey Reviews 

2,499
TrustScore 4.5 out of 5

4.7

New Street, Bradford Road, LS28 5AG Pudsey, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Went into GO Outdoors Pudsey this afternoon looking for some new walking/hiking boots and Tony was really helpful. He was friendly, chatty and clearly knew his stuff, giving me some great advice on... See more

Company replied

Rated 5 out of 5 stars

Tom helped me today, showing me a deal on tents and camping accessories. He saw the stuff I was looking at and insisted on coming over and telling me about a deal that ended up saving me £50. He showe... See more

Company replied

Rated 5 out of 5 stars

I nipped in for some last minute shopping before going camping. Spencer, Megan and Harriet were fantastic in helping me get some last minute storage and furniture. They were also insightful with a n... See more

Company replied

Rated 2 out of 5 stars

I recently went to the Go Outdoor depo in pudsey, to collect a click & collect order. As I got to the desk, I was stood waiting for 10 minutes before a staff member acknowledged me. The young lad... See more

Company replied


Company details

  1. Camping Store
  2. Activewear Store
  3. Bicycle Store
  4. Climbing Club
  5. Horseback Riding Service
  6. Running Store

About GO Outdoors - Pudsey

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Written by the company

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Contact info

  • New Street, Bradford Road, LS28 5AG, Pudsey, United Kingdom

  • 01134 684101

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(2,499)

34,506 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great staff

Spencer, Tony, Harriet and Simran were all great today. Their customer service and knowledge in their particular fields was exemplary

August 11, 2026
Unprompted review
GO Outdoors - Pudsey logo

Reply from GO Outdoors - Pudsey

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

We bought a tent and can honestly say…

We bought a tent and can honestly say Johns advice was invaluable.He was so helpful and helped us select the correct one for our needs. Thank you very much!

August 3, 2026
Unprompted review
GO Outdoors - Pudsey logo

Reply from GO Outdoors - Pudsey

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great experience at GO Outdoors Pudsey

Went into GO Outdoors Pudsey this afternoon looking for some new walking/hiking boots and Tony was really helpful. He was friendly, chatty and clearly knew his stuff, giving me some great advice on different boots, styles and sizing.

Really good customer service and made choosing the right pair a lot easier. Thanks again, Tony!

August 10, 2026
Unprompted review
GO Outdoors - Pudsey logo

Reply from GO Outdoors - Pudsey

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

The staff were really helpful and…

The staff were really helpful and couldn't do enough to help me with my purchase. A very positive experience.

July 24, 2026
GO Outdoors - Pudsey logo

Reply from GO Outdoors - Pudsey

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Mark the fishing guru was beyond…

Mark the fishing guru was beyond helpful and provided valuble insight. Not only this he was lovely! Thank you so much to him for the help and guidance. What a legend!

August 9, 2026
Unprompted review
GO Outdoors - Pudsey logo

Reply from GO Outdoors - Pudsey

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Fantastic experience with Gooutdoors…

Fantastic experience with Gooutdoors cheap and chearful

July 31, 2026
GO Outdoors - Pudsey logo

Reply from GO Outdoors - Pudsey

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Superb kit & great service use these…

Superb kit & great service use these regularly always good quality products and great staff with excellent knowledge

May 20, 2026
GO Outdoors - Pudsey logo

Reply from GO Outdoors - Pudsey

Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.

Kind Regards
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great experience

Great experience, very friendly staff, bought a good bike for my daughter with a nice introductory discount

July 27, 2026
GO Outdoors - Pudsey logo

Reply from GO Outdoors - Pudsey

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Your service was very prompt and…

Your service was very prompt and courteous.

July 23, 2026
GO Outdoors - Pudsey logo

Reply from GO Outdoors - Pudsey

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent staff, great store!

I nipped in for some last minute shopping before going camping. Spencer, Megan and Harriet were fantastic in helping me get some last minute storage and furniture. They were also insightful with a new gas stove i wanted to buy and helping me bag a bargin.

Thank you all!

August 5, 2026
Unprompted review
GO Outdoors - Pudsey logo

Reply from GO Outdoors - Pudsey

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Helpful Staff and Great Value

Tom helped me today, showing me a deal on tents and camping accessories. He saw the stuff I was looking at and insisted on coming over and telling me about a deal that ended up saving me £50. He showed me where each specific item was too, I'm very grateful for the fantastic service!

August 5, 2026
Unprompted review
GO Outdoors - Pudsey logo

Reply from GO Outdoors - Pudsey

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Mark Huckle - Pudsey store

Went to the Pudsey store with my nearly 13 yr old son and was served by Mark Huckle. What an experience!! Mark was extremely helpful, very knowledgeable and very patient, he asked my son lots of questions and guided us on what type of equipment to buy for fishing. We spent a good thirty minutes with Mark who helped put the new line on the spool, lots of helpful tips and advice. Mark really did make our visit pain free and we’ll certainly be looking for him on our next visit. Mark mentioned he had been at the store for two weeks so fairly new, well we think he is a great addition to your team and you’re lucky to have him. Thank you Mark and see you again no doubt ☺️🤞🏻

August 3, 2026
Unprompted review
GO Outdoors - Pudsey logo

Reply from GO Outdoors - Pudsey

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

What a fantastic service we received…

What a fantastic service we received today. I’d taken a broken tent pole in to the Pudsey store and was stood wondering which replacement might do. John (from tents) came over and said ‘give me ten minutes’ and came back with to my own pole fixed! And better still, it was free of charge! Can’t say better than that.

July 31, 2026
Unprompted review
GO Outdoors - Pudsey logo

Reply from GO Outdoors - Pudsey

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent service from Tony today

Excellent service from Tony today. It took me at least 45 minutes to pick a pair of size 12 shoes but he was helpful the whole time. The Pudsey Store is great.

July 28, 2026
Unprompted review
GO Outdoors - Pudsey logo

Reply from GO Outdoors - Pudsey

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Visited Leeds & Wakefield Go Outdoors…

Visited Leeds & Wakefield Go Outdoors to get a roof box, both stores had no stock but advised Pudsey branch had 2 in stock. I asked if this could be reserved to collect, 30 minutes after leaving Wakefield we arrived at pudsey to get the roof box. Staff were very friendly and even asked if we would like this unboxing to get it in the car, unpacked and loaded into the car within 10 minutes and on our way home. Would highly recommend pudsey go outdoors. Prices are unbeatable!!!

July 25, 2026
Unprompted review
GO Outdoors - Pudsey logo

Reply from GO Outdoors - Pudsey

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Will Behind the desk

came in to sort out my evri parcels as usual. Will behind the till was extremely helpful given how busy it was, and the fact that he was by himself.
Before serving me Will dealt with a difficult customer, although the customer was agitated he dealt with it showing the upmost patience and confidence. Props to Will.

July 25, 2026
Unprompted review
GO Outdoors - Pudsey logo

Reply from GO Outdoors - Pudsey

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Popped into Go Outdoors on Thursday…

Popped into Go Outdoors on Thursday night with a friend to get her some new walking boots. We were struggling to find a pair that fit but got some absolutely fantastic help from Kev who was so knowledgeable and helpful, and with his guidance we did find a pair that worked! We also got some help from Pedro who was lovely and also really knowledgeable. Had a great experience and I'll be back soon for a new pair for myself

July 23, 2026
Unprompted review
GO Outdoors - Pudsey logo

Reply from GO Outdoors - Pudsey

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

10/10 customer service

Came in looking for advice on some bits I was looking at online and Oscar was with me every step of the way. All the products they had we them found quickly and the ones they didn’t have we helped locate at other stores. Even searched with other staff members to find a sleeping mat I was interested in. Even if they couldn’t find it I appreciate the time and effort they put in. 10/10 customer service

July 23, 2026
Unprompted review
GO Outdoors - Pudsey logo

Reply from GO Outdoors - Pudsey

Thanks for the 5 star review.

We hope your next experience with us is as good as this one.

Thanks again
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Had some really lovely help from Kev

Had some really lovely help from Kev. Managed to work out just the right kind of walking boots that'd fit my wide feet.

July 23, 2026
Unprompted review
GO Outdoors - Pudsey logo

Reply from GO Outdoors - Pudsey

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Everything straight forward

Everything straight forward. Easy pick up from local store

July 14, 2026
GO Outdoors - Pudsey logo

Reply from GO Outdoors - Pudsey

Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.

Thanks again for shopping with us,
Go Outdoors Customer Care Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look