GO Outdoors - Reading (Express) Reviews 

186
TrustScore 5 out of 5

4.9

Chain Street 3, RG1 2HX Reading, England, GB


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Rated 5 out of 5 stars

Came in for two-man tent and some sleeping bags, Anya made us aware of the offer you had on and was so helpful- gathering the things we needed and running downstairs for other things. She was absolute... See more

Company replied

Rated 5 out of 5 stars

Visited the store on the 31/07/2026. I was attended by Sammi. She was incredibly kind, attentive, and so easy to chat to. She listened to exactly what I needed and gave honest sales advice without any... See more

Company replied

Rated 5 out of 5 stars

We needed 2 fold up camping style chairs quite urgently and the store had a great range of choice and colour. Really good value (especially with our customer discount). Staff were helpful. Very happy... See more

Company replied

Rated 5 out of 5 stars

Simply great value and service. Ordered for pick up, and the assistant was friendly and efficient. Made sure I knew the T-shirt could be returned within 30 days, and offered a dressing room to try it... See more

Company replied


Company details

  1. Camping Store
  2. Activewear Store
  3. Bicycle Store
  4. Climbing Club
  5. Horseback Riding Service
  6. Running Store

About GO Outdoors - Reading (Express)

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Written by the company

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Contact info

  • Chain Street 3, RG1 2HX, Reading, England, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

186 reviews

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4.9

All reviews

(186)

34,290 reviews in the last 12 months

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Rated 5 out of 5 stars

On my visit to the Reading shop today I…

On my visit to the Reading shop today I found the staff extremely helpful. The staff were knowledgeable and friendly and were able to order me the size of crop trousers they didn't have in store but could deliver to my home. I was satisfied that the £5 Go Outdoors membership was a good deal and took up on this. I mentioned that the ladies Peter Storm walking trousers were limited to dark colours black and navy and was disappointed that they didn't come in neutral colours which would be more appropriate for the summer. This was agreed but someone needs to know at Head Office (buyers dept). All in all a great experience. Thank you Judy

July 15, 2025
Unprompted review
GO Outdoors - Reading (Express) logo

Reply from GO Outdoors - Reading (Express)

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

GoOutdoors, Reading

I went to GoOutdoors to buy a sleeping bag as was my first time camping. Luciana was very kind and patient with me, explaining me everything I needed to make the right choice. She was right there if I needed extra help but also gave me space and time to think and made me feel very comfortable. She cheered my day and I'm very happy with my purchase! I wish all the stores would have this attention and dedication with the client!

July 13, 2025
Unprompted review
GO Outdoors - Reading (Express) logo

Reply from GO Outdoors - Reading (Express)

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent service

Excellent service, had everything I wanted. Chinmaya was really helpful and attentive. Great place to get your outdoor gear.

July 13, 2025
Unprompted review
GO Outdoors - Reading (Express) logo

Reply from GO Outdoors - Reading (Express)

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Good quality at good prices

Good quality at good prices. Lovely and helpful staff

July 11, 2025
GO Outdoors - Reading (Express) logo

Reply from GO Outdoors - Reading (Express)

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Helpful staff members (Ciaran) answered…

Helpful staff members (Ciaran) answered all questions well

July 12, 2025
Unprompted review
GO Outdoors - Reading (Express) logo

Reply from GO Outdoors - Reading (Express)

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Outstanding customer service - Veronica!

Last Saturday, my teenage son and I were served by Veronica, in Go Outdoors. She was so incredibly knowledgeable, patient, encouraging and kind, it was really fabulous. Veronica pointed out all the different aspects of the walking boots we were looking at and really helped my son make a good decision. Absolutely gold standard customer service - give that woman a raise!!

July 5, 2025
Unprompted review
GO Outdoors - Reading (Express) logo

Reply from GO Outdoors - Reading (Express)

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Luciana was very helpful with finding…

Luciana was very helpful with finding my old go outdoors membership, which saved a lot of money! Thank you

July 7, 2025
Unprompted review
GO Outdoors - Reading (Express) logo

Reply from GO Outdoors - Reading (Express)

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Visited the store in Reading and had

Visited the store in Reading and had first class service. Young man that served me was Ciaran. He was both polite and professional in helping me make a choice.

July 4, 2025
Unprompted review
GO Outdoors - Reading (Express) logo

Reply from GO Outdoors - Reading (Express)

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Ciaran delivers outstanding customer service

Looking for a new pair of walking boots, I recieved outstanding customer service from Ciaran. He asked a number of relevant questions to ensure that I chose a suitable pair, and showed no end of patience as a tested several pairs. He's undoubtedly a credit to the store.

July 4, 2025
Unprompted review
GO Outdoors - Reading (Express) logo

Reply from GO Outdoors - Reading (Express)

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 4 out of 5 stars

Good range of products at various price points

The Reading branch has a good range of products available at various price points. Staff were helpful, notably Ciaran at front of house, and the items I requested to try appeared quickly from the store room. The loyalty club programme saved me some money as well! The only downside is that they don't stock half sizes of shoes in store.

June 30, 2025
Unprompted review
GO Outdoors - Reading (Express) logo

Reply from GO Outdoors - Reading (Express)

Thanks for the 4 star review.

We hope your next experience with us is as good as this one.

Thanks again
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Very helpfully staff

Very helpfully staff. Was served by Sam and he was excellent.

June 29, 2025
Unprompted review
GO Outdoors - Reading (Express) logo

Reply from GO Outdoors - Reading (Express)

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great service

Ciaran was very helpful on my recent visit looking for a new pair of boots

June 28, 2025
Unprompted review
GO Outdoors - Reading (Express) logo

Reply from GO Outdoors - Reading (Express)

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Top service

Ciaran was a very friendly and professional member of your team …. First rate

June 28, 2025
Unprompted review
GO Outdoors - Reading (Express) logo

Reply from GO Outdoors - Reading (Express)

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Visit on June 28th.

Visited on June 28th. Veronica and staff helpful and enthusiastic. Had the sandals and shorts I was looking for, at much better prices than elswhere. A pleasant experience all round.

June 28, 2025
Unprompted review
GO Outdoors - Reading (Express) logo

Reply from GO Outdoors - Reading (Express)

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great help from Sam

Great help from Sam in choosing and purchasing some walking shoes. Very much appreciated.

June 26, 2025
Unprompted review
GO Outdoors - Reading (Express) logo

Reply from GO Outdoors - Reading (Express)

Hi,

Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.

Thanks again for shopping with us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Sam was absolutely amazing and was so…

Sam was absolutely amazing and was so helpful that I ended up buying more than I planned! His advice was invaluable and he went the extra mile sourcing things I wanted. Sam is a real credit to Go Outdoors! Antoinette

June 25, 2025
Unprompted review
GO Outdoors - Reading (Express) logo

Reply from GO Outdoors - Reading (Express)

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Good experience in Go Outdoors

Was served by George who was very polite and knowledgeable about the boots and helped me pick a suitable pair. Would definitely come again.

June 22, 2025
Unprompted review
GO Outdoors - Reading (Express) logo

Reply from GO Outdoors - Reading (Express)

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Friendly and helpful customer service

Faizan very politely asked if I wanted to take a GoOutdoors card explaining the benefits and then quickly enrolling me, giving immediate savings. Faizan was friendly and it was a pleasure to meet him.

June 21, 2025
Unprompted review
GO Outdoors - Reading (Express) logo

Reply from GO Outdoors - Reading (Express)

Thanks for the 5 star review.

We hope your next experience with us is as good as this one.

Thanks again
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Staff incredibly helpful

It was amazing. Luciana was incredibly helpful and picked out the perfect equipment for my Duke of Edinburgh expedition. I will certainly be coming here for all of my outdoor kit from now on

June 22, 2025
Unprompted review
GO Outdoors - Reading (Express) logo

Reply from GO Outdoors - Reading (Express)

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Fantastic service and help

Luciana was absolutely fantastic in helping my daughter select her DoE kit. Really great advice on the right upgrades where they made long term sense. Highly recommended.

June 8, 2025
Unprompted review
GO Outdoors - Reading (Express) logo

Reply from GO Outdoors - Reading (Express)

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

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