Came in for two-man tent and some sleeping bags, Anya made us aware of the offer you had on and was so helpful- gathering the things we needed and running downstairs for other things. She was absolute... See more
Company replied
Chain Street 3, RG1 2HX Reading, England, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Came in for two-man tent and some sleeping bags, Anya made us aware of the offer you had on and was so helpful- gathering the things we needed and running downstairs for other things. She was absolute... See more
Company replied
Visited the store on the 31/07/2026. I was attended by Sammi. She was incredibly kind, attentive, and so easy to chat to. She listened to exactly what I needed and gave honest sales advice without any... See more
Company replied
We needed 2 fold up camping style chairs quite urgently and the store had a great range of choice and colour. Really good value (especially with our customer discount). Staff were helpful. Very happy... See more
Company replied
Simply great value and service. Ordered for pick up, and the assistant was friendly and efficient. Made sure I knew the T-shirt could be returned within 30 days, and offered a dressing room to try it... See more
Company replied
Written by the company
Written by the company

Chain Street 3, RG1 2HX, Reading, England, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
On my visit to the Reading shop today I found the staff extremely helpful. The staff were knowledgeable and friendly and were able to order me the size of crop trousers they didn't have in store but could deliver to my home. I was satisfied that the £5 Go Outdoors membership was a good deal and took up on this. I mentioned that the ladies Peter Storm walking trousers were limited to dark colours black and navy and was disappointed that they didn't come in neutral colours which would be more appropriate for the summer. This was agreed but someone needs to know at Head Office (buyers dept). All in all a great experience. Thank you Judy

Reply from GO Outdoors - Reading (Express)
I went to GoOutdoors to buy a sleeping bag as was my first time camping. Luciana was very kind and patient with me, explaining me everything I needed to make the right choice. She was right there if I needed extra help but also gave me space and time to think and made me feel very comfortable. She cheered my day and I'm very happy with my purchase! I wish all the stores would have this attention and dedication with the client!

Reply from GO Outdoors - Reading (Express)
Excellent service, had everything I wanted. Chinmaya was really helpful and attentive. Great place to get your outdoor gear.

Reply from GO Outdoors - Reading (Express)

Reply from GO Outdoors - Reading (Express)
Helpful staff members (Ciaran) answered all questions well

Reply from GO Outdoors - Reading (Express)
Last Saturday, my teenage son and I were served by Veronica, in Go Outdoors. She was so incredibly knowledgeable, patient, encouraging and kind, it was really fabulous. Veronica pointed out all the different aspects of the walking boots we were looking at and really helped my son make a good decision. Absolutely gold standard customer service - give that woman a raise!!

Reply from GO Outdoors - Reading (Express)
Luciana was very helpful with finding my old go outdoors membership, which saved a lot of money! Thank you

Reply from GO Outdoors - Reading (Express)
Visited the store in Reading and had first class service. Young man that served me was Ciaran. He was both polite and professional in helping me make a choice.

Reply from GO Outdoors - Reading (Express)
Looking for a new pair of walking boots, I recieved outstanding customer service from Ciaran. He asked a number of relevant questions to ensure that I chose a suitable pair, and showed no end of patience as a tested several pairs. He's undoubtedly a credit to the store.

Reply from GO Outdoors - Reading (Express)
The Reading branch has a good range of products available at various price points. Staff were helpful, notably Ciaran at front of house, and the items I requested to try appeared quickly from the store room. The loyalty club programme saved me some money as well! The only downside is that they don't stock half sizes of shoes in store.

Reply from GO Outdoors - Reading (Express)
Very helpfully staff. Was served by Sam and he was excellent.

Reply from GO Outdoors - Reading (Express)
Ciaran was very helpful on my recent visit looking for a new pair of boots

Reply from GO Outdoors - Reading (Express)
Ciaran was a very friendly and professional member of your team …. First rate

Reply from GO Outdoors - Reading (Express)
Visited on June 28th. Veronica and staff helpful and enthusiastic. Had the sandals and shorts I was looking for, at much better prices than elswhere. A pleasant experience all round.

Reply from GO Outdoors - Reading (Express)
Great help from Sam in choosing and purchasing some walking shoes. Very much appreciated.

Reply from GO Outdoors - Reading (Express)
Sam was absolutely amazing and was so helpful that I ended up buying more than I planned! His advice was invaluable and he went the extra mile sourcing things I wanted. Sam is a real credit to Go Outdoors! Antoinette

Reply from GO Outdoors - Reading (Express)
Was served by George who was very polite and knowledgeable about the boots and helped me pick a suitable pair. Would definitely come again.

Reply from GO Outdoors - Reading (Express)
Faizan very politely asked if I wanted to take a GoOutdoors card explaining the benefits and then quickly enrolling me, giving immediate savings. Faizan was friendly and it was a pleasure to meet him.

Reply from GO Outdoors - Reading (Express)
It was amazing. Luciana was incredibly helpful and picked out the perfect equipment for my Duke of Edinburgh expedition. I will certainly be coming here for all of my outdoor kit from now on

Reply from GO Outdoors - Reading (Express)
Luciana was absolutely fantastic in helping my daughter select her DoE kit. Really great advice on the right upgrades where they made long term sense. Highly recommended.

Reply from GO Outdoors - Reading (Express)
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.