Came in for two-man tent and some sleeping bags, Anya made us aware of the offer you had on and was so helpful- gathering the things we needed and running downstairs for other things. She was absolute... See more
Company replied
Location
Switch locationChain Street 3, RG1 2HX Reading, England, GB
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See what reviewers are saying
Visited the store on the 31/07/2026. I was attended by Sammi. She was incredibly kind, attentive, and so easy to chat to. She listened to exactly what I needed and gave honest sales advice without any... See more
Company replied
We needed 2 fold up camping style chairs quite urgently and the store had a great range of choice and colour. Really good value (especially with our customer discount). Staff were helpful. Very happy... See more
Company replied
Simply great value and service. Ordered for pick up, and the assistant was friendly and efficient. Made sure I knew the T-shirt could be returned within 30 days, and offered a dressing room to try it... See more
Company replied
Company details
About GO Outdoors - Reading (Express)
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Chain Street 3, RG1 2HX, Reading, England, United Kingdom
4.9
Excellent
186 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Good range of boots and general outdoor…
Good range of boots and general outdoor gear, friendly helpful staff. Quick, knowledgeable service. Manager got a bit cross with her team in earshot of customers, rather unprofessional! Prices erratic!
June 1, 2025
Unprompted review
Reply from GO Outdoors - Reading (Express)
Thanks for the great review.
Hopefully this 4 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Extremely helpful and knowledgeable
Really helpful, sold us what we needed but didn't oversell, Luciana was brilliant using her experiences to help with quite a difficult shopping list. We will most likely be back for a rucksack fitting
May 31, 2025
Unprompted review
Reply from GO Outdoors - Reading (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Really great experience
Really great experience, ciaran was an absolute lad. Helped me decide which boots to go for. Knew his stuff.
May 30, 2025
Unprompted review
Reply from GO Outdoors - Reading (Express)
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Sammi was very helpful and polite
Sammi was very helpful and polite, would 100% come back.
Thankyou
May 29, 2025
Unprompted review
Reply from GO Outdoors - Reading (Express)
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Very helpful staff
May 28, 2025
Reply from GO Outdoors - Reading (Express)
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Reading (Express)
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Veronica was very helpful and had an…
Veronica was very helpful and had an excellent knowledge of the walking boots boots that they had in stock (which was a large range!).
May 15, 2025
Unprompted review
Reply from GO Outdoors - Reading (Express)
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Great service and advice
Great service by all staff but particularly Sammi. Explained how the DofE link worked so that I got a discount and discussed which products would be best. Will be returning.
March 20, 2025
Unprompted review
Reply from GO Outdoors - Reading (Express)
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Reading (Express)
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Excellent service from Anya
Excellent service from Anya, she was very friendly and helpful in finding the right shoe size.
May 11, 2025
Unprompted review
Reply from GO Outdoors - Reading (Express)
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Great Service
Great service by staff member and prompt delivery for click and collect order.
May 9, 2025
Reply from GO Outdoors - Reading (Express)
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
First time visiting and it was great…
First time visiting and it was great experience. I went there to prepare my son's DofE stuff. Veronika and George are excellent and really helpful to find right size and right stuff for my son. Definitely, I will re visit this shop again!
May 10, 2025
Unprompted review
Reply from GO Outdoors - Reading (Express)
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Great service
Great service, thanks to Lueiana & Sammi, a camping we will go!
May 10, 2025
Unprompted review
Reply from GO Outdoors - Reading (Express)
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
5 star experience
5 star experience. Veronica was super helpful and informative on getting my daughter’s Duke of Edinburgh kit sorted.
Thank you for your help!
May 7, 2025
Unprompted review
Reply from GO Outdoors - Reading (Express)
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Good quality
The girl who served me was very pleasant and informative. The reason I like the clothes in this shop is because they are well made and good quality. I always find what I’m looking for.
May 5, 2025
Reply from GO Outdoors - Reading (Express)
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Excellent help from staff
The staff was very kind and understanding when we were trying on different sizes of shoes and explained really clearly on the benefits of each product. Special mention to George as he guided us through everything we nedded and even kept it safe for us. Brilliant service.
May 3, 2025
Unprompted review
Reply from GO Outdoors - Reading (Express)
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Very helpful and friendly staff
Very helpful and friendly staff, will definitely be shopping there again
Anya was a great help, thankyou
April 24, 2025
Unprompted review
Reply from GO Outdoors - Reading (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Good visit
Good visit, helpful staff and I found what I needed straight away!
April 25, 2025
Unprompted review
Reply from GO Outdoors - Reading (Express)
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
GREAT SERVICE
I don’t usually leave reviews but had write about the Fantastic service I received from Sammi. I had difficulty choosing a backpack and Sammi was extremely helpful. Nowadays, it is so rare to find a helpful assistant. Thanks Sammi.
April 24, 2025
Unprompted review
Reply from GO Outdoors - Reading (Express)
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Excellent Customer Service
Veronica provided excellent customer service. I called ahead to check the product was available. Veronica explained the membership and discount. I visited the stored and was served quickly. Veronica explained further membership benefits and the returns policy. I am a happy customer! I purchased exactly what I wanted, at a competitive price and had a positive experience. Thank you Veronica and team!
April 18, 2025
Unprompted review
Reply from GO Outdoors - Reading (Express)
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Go Outdoors Customer Care Team
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