Sue was amazing helped sort out the free pillow for my camp bed too. Very pleasant friendly and professional in equal measures. Couldn't have asked for better customer service experience. The managere... See more
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I had an issue with an item ordered online from Millets. The item delivered was not as advertised. I called the helpline and after 18 minutes got through to a chap who really couldn't help so advised... See more
Company replied
Sue was absolutely brilliant, went above and beyond to help and make our shopping experience as easy as possible. She’s a real credit to the store and made my day with her excellent customer service.... See more
Company replied
I had a great experience at Go Outdoors, thanks especially to Nicky on the till. I was very undecided about what I wanted to buy and ended up going back and forth to the till several times, which I ap... See more
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Company details
About GO Outdoors - Scunthorpe
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Dudley Road, DN16 1BA, Scunthorpe, United Kingdom
- 01724 708226
4.9
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Fabulous shop full of bargains
Fabulous shop full of bargains. Got a pair of shoes & a jacket of the sale rail. Carol & nicky couldn't have been more helpful. Fantastic experience by happy smiley staff. Definitely be back
May 2, 2026
Unprompted review
Reply from GO Outdoors - Scunthorpe
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Carol
Carol couldn’t have been more pleasant and helpful, fantastic customer service.
May 2, 2026
Unprompted review
Reply from GO Outdoors - Scunthorpe
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Carol was amazing with my daughter who…
Carol was amazing with my daughter who needed help with walking shoes. She deserves a pay rise and a bank holiday weekend off. Thanks Carol
May 2, 2026
Unprompted review
Reply from GO Outdoors - Scunthorpe
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
We visited the store to look/buy some…
We visited the store to look/buy some walking boots. I didn't catch the name of the lovely guy who helped us but he was so knowledgeable and I come away making a purchase.
The ladies at the till Robyn/Nicky were extremely attentive and helpful. Everybody made this a pleasurable experience as always. Thank you so much.
April 30, 2026
Unprompted review
Reply from GO Outdoors - Scunthorpe
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Liv and Paul were amazing
Liv and Paul were amazing! They helped us with all of our problems and were very polite! Great staff , great place!
April 29, 2026
Unprompted review
Reply from GO Outdoors - Scunthorpe
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
I had Josh help with walking boots
I had Josh help with walking boots.
He was very helpful and knowledgable
April 28, 2026
Unprompted review
Reply from GO Outdoors - Scunthorpe
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
I use this store often
I use this store often, for fishing baits, sweaters and today Salamon hiking shoes, For the shoes I was served by Danni, who was very helpful. At the checkout, I was served by Sue, again very polite and witty. Would recommend this store to all
April 28, 2026
Unprompted review
Reply from GO Outdoors - Scunthorpe
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Helpful friendly staff (assistant on…
Helpful friendly staff (assistant on she section & Paul on checkout). Good selection of items at good prices
April 28, 2026
Unprompted review
Reply from GO Outdoors - Scunthorpe
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
Fantastic store
Fantastic store, clean and tidy, staff very helpful, both a lady with colourful hair on the shop floor and a lady called Sue on the till, was chatty and friendly. Will go again soon.
April 25, 2026
Unprompted review
Reply from GO Outdoors - Scunthorpe
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Carol provided excellent service…
Carol provided excellent service helping my daughter choose some walking shoes. We will definitely be back!!
April 26, 2026
Unprompted review
Reply from GO Outdoors - Scunthorpe
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Carol was very helpful and kind
April 26, 2026
Unprompted review
Reply from GO Outdoors - Scunthorpe
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Amazing service
We were served by Carol who, without being asked, managed to save us £25. So helpful and friendly!
April 26, 2026
Unprompted review
Reply from GO Outdoors - Scunthorpe
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Fantastic customer service today from…
Fantastic customer service today from Carol… we went to buy my son some walking boots and she couldn’t of been more helpful!
April 26, 2026
Unprompted review
Reply from GO Outdoors - Scunthorpe
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Paul was extremely helpful and very…
Paul was extremely helpful and very friendly! Thank you!
April 25, 2026
Unprompted review
Reply from GO Outdoors - Scunthorpe
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Just like to thank Carol
Just like to thank Carol, she's just a star. Helped me find the correct size walking shoes, gave solid advice on socks too. She genuinely cared about my experience and wanted to help. Thanks so much. Great service.
April 25, 2026
Unprompted review
Reply from GO Outdoors - Scunthorpe
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
Saw some t shirts I liked while in…
Saw some t shirts I liked while in store today. The staff were so kind and helpful, suggesting I might like to try them on. As a result I chose two and the quality is exceptional
April 23, 2026
Unprompted review
Reply from GO Outdoors - Scunthorpe
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Absolutely spot on, Sue
Absolutely spot on. Sue helped sort my card which was playing up, advised on best savings. Patience with a smile 😁
April 23, 2026
Unprompted review
Reply from GO Outdoors - Scunthorpe
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
We visited the Scunthorpe store on two…
We visited the Scunthorpe store on two occasions recently , well presented store
Staff very professional , helpful and knowledgable
April 22, 2026
Unprompted review
Reply from GO Outdoors - Scunthorpe
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Excellent service today by Max in…
Excellent service today by Max in store! Extremely helpful, and went above a one beyond to support us during our visit! X
April 22, 2026
Unprompted review
Reply from GO Outdoors - Scunthorpe
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Staff members were very friendly and…
Staff members were very friendly and very very helpful
Maxine was wonderful and very knowledgeable
April 22, 2026
Unprompted review
Reply from GO Outdoors - Scunthorpe
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
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