GO Outdoors - Scunthorpe Reviews 

2,499
TrustScore 5 out of 5

4.9

Dudley Road, DN16 1BA Scunthorpe, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Never camped before, we had so many questions. One of the staff ( Josh ) was working near us in the store, we asked if he could give us some advice. 30 mins later we were still asking questions an... See more

Company replied

Rated 5 out of 5 stars

Big thanks to the staff member who stopped what she was doing to show me where the maps were and then enormous thanks to the wonderful Sue (aka Tanya) who managed her till with the utmost dexterity... See more

Company replied

Rated 5 out of 5 stars

Kerry was very helpful when it came to enquiring about a display item. With it being the last one, Kerry packed it away and took it to reception. Nicky and the other lady at reception were very kind a... See more

Company replied

Rated 5 out of 5 stars

Helped by a brilliant and informative woman named Carol in the shoe department. She gave me some great advice on footwear for my 1st hiking holiday. Also brought some socks to help blister protection,... See more

Company replied


Company details

  1. Camping Store
  2. Activewear Store
  3. Bicycle Store
  4. Climbing Club
  5. Horseback Riding Service
  6. Running Store

About GO Outdoors - Scunthorpe

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Written by the company

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Contact info

  • Dudley Road, DN16 1BA, Scunthorpe, United Kingdom

  • 01724 708226

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(2,499)

34,767 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A great range of equipment and staff…

A great range of equipment and staff who are helpful but not too pushy. I was served efficiently Kerry.

July 25, 2026
Unprompted review
GO Outdoors - Scunthorpe logo

Reply from GO Outdoors - Scunthorpe

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Really helpful staff and loads of…

Really helpful staff and loads of bargains in store. Ricky was very helpful in sorting membership cards.

August 16, 2026
Unprompted review
GO Outdoors - Scunthorpe logo

Reply from GO Outdoors - Scunthorpe

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

I was served today by Carol in the shoe department

I was served today by Carol in the Scunthorpe branch. She was super helpful and read went out of her way to help me.

August 14, 2026
Unprompted review
GO Outdoors - Scunthorpe logo

Reply from GO Outdoors - Scunthorpe

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Kurt assisted with some hiking shoes

Kurt assisted with some hiking shoes. Very helpful and pleasant.

August 14, 2026
Unprompted review
GO Outdoors - Scunthorpe logo

Reply from GO Outdoors - Scunthorpe

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Had a great experience with thanks to…

Had a great experience with thanks to the efforts of Sue, went out of her way to assist as well as save me money along the way, very helpful and very caring

August 11, 2026
Unprompted review
GO Outdoors - Scunthorpe logo

Reply from GO Outdoors - Scunthorpe

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

served by Carol

served by Carol, from start to finish really good, friendly service and will come back.

August 13, 2026
Unprompted review
GO Outdoors - Scunthorpe logo

Reply from GO Outdoors - Scunthorpe

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

New to camping/ Fantastic service

Never camped before, we had so many questions.
One of the staff ( Josh ) was working near us in the store, we asked if he could give us some advice.
30 mins later we were still asking questions and looking at various equipment, he did a fantastic job and a massive credit to the store / Go Outdoors .
We will be purchasing a tent and equipment this week.
Thank you Josh for your excellent service 👏👏

August 10, 2026
Unprompted review
GO Outdoors - Scunthorpe logo

Reply from GO Outdoors - Scunthorpe

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Big thanks to the staff member who…

Big thanks to the staff member who stopped what she was doing to show me where the maps were and then enormous thanks to the wonderful Sue (aka Tanya) who managed her till with the utmost dexterity and searched out my membership number with great finesse. It was a pleasure to spend my hard earned money with you all.

August 9, 2026
Unprompted review
GO Outdoors - Scunthorpe logo

Reply from GO Outdoors - Scunthorpe

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Kerry was very helpful when it came to…

Kerry was very helpful when it came to enquiring about a display item. With it being the last one, Kerry packed it away and took it to reception. Nicky and the other lady at reception were very kind and helpful. All 3 are a credit to the company and exactly the type of people you need in a customer facing role.

August 11, 2026
Unprompted review
GO Outdoors - Scunthorpe logo

Reply from GO Outdoors - Scunthorpe

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Service was excellent

Was served by Sue who was extremely helpful and happy.

August 8, 2026
Unprompted review
GO Outdoors - Scunthorpe logo

Reply from GO Outdoors - Scunthorpe

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great suggestions

Jane was extremely helpful for choosing the right clothing for being in jungle conditions. 5 star service

August 9, 2026
Unprompted review
GO Outdoors - Scunthorpe logo

Reply from GO Outdoors - Scunthorpe

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Got what I needed

Got what I needed. Sue on the till was friendly and efficient.

August 1, 2026
GO Outdoors - Scunthorpe logo

Reply from GO Outdoors - Scunthorpe

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

I was served by Paul today who was very…

I was served by Paul today who was very friendly and extremely helpful gave me a camping checklist and made sure I had everything I needed for my first camping trip of the year. Thank you Paul

August 7, 2026
Unprompted review
GO Outdoors - Scunthorpe logo

Reply from GO Outdoors - Scunthorpe

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Paul was extremely helpful today…

Paul was extremely helpful today managed to fix a 2 year old problem on our membership card. Greatly appreciated the help

August 6, 2026
Unprompted review
GO Outdoors - Scunthorpe logo

Reply from GO Outdoors - Scunthorpe

Hi,

Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.

Thanks again for shopping with us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

We went to the store for walking shoes…

We went to the store for walking shoes and Amy, Kerry and Paul were fantastic. very patient, very knowledgable and helpful. Would definately use the store again.

August 6, 2026
Unprompted review
GO Outdoors - Scunthorpe logo

Reply from GO Outdoors - Scunthorpe

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Got everything I need today

Got everything I need today. Saved £14.10 with members discount. Was helpful with my purchases by Kerry who was excellent and friendly. At the till Sue was exceptional and efficient in processing payment.

August 6, 2026
Unprompted review
GO Outdoors - Scunthorpe logo

Reply from GO Outdoors - Scunthorpe

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Click and collect order

Click and collect order

I didn’t get an email saying it had arrived

I went to the Scunthorpe branch close to closing time one night to ask it if had arrived. They couldn’t have been more helpful in finding out. It had arrived

July 30, 2026
GO Outdoors - Scunthorpe logo

Reply from GO Outdoors - Scunthorpe

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

I was served by max and I must admit so…

I was served by max and I must admit so helpful went above and beyond to help I left happy with a tent

August 5, 2026
Unprompted review
GO Outdoors - Scunthorpe logo

Reply from GO Outdoors - Scunthorpe

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Paul went above and beyond to help today

I was served by Paul today when I was buying a cycling jacket . I didn’t have my membership card with me so he kindly searched by my email and found it quickly . I was about to pay when he asked if I had various memberships including Blue Light which I do . So I also received a further discount which was great !
As he had been so helpful I asked him for one more thing . Strange request to ask a store assistant I know , but i could not release the tyre valve caps on my car tyres . I had a warning light showing low tyre pressure but knew I needed to get these off first before I went to the garage . I was concerned to drive home safely and asked if he would be willing to see if he could release them for me . He found a suitable tool in the storeroom and managed to release them .
So a big thank you to Paul as I put in more pressure at the petrol station nearby and drove home safely .

Fantastic service and so helpful .

August 4, 2026
Unprompted review
GO Outdoors - Scunthorpe logo

Reply from GO Outdoors - Scunthorpe

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

We had some excellent help today from…

We had some excellent help today from Max in the Scunthorpe store. We had questions about different models of tents and even though she was meant to have finished work for the day went out of her way to help us with brochures and advice.

August 4, 2026
Unprompted review
GO Outdoors - Scunthorpe logo

Reply from GO Outdoors - Scunthorpe

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look