GO Outdoors - Scunthorpe Reviews 

2,532
TrustScore 5 out of 5

4.9

Dudley Road, DN16 1BA Scunthorpe, GB


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Rated 5 out of 5 stars

Sue was amazing helped sort out the free pillow for my camp bed too. Very pleasant friendly and professional in equal measures. Couldn't have asked for better customer service experience. The managere... See more

Company replied

Rated 5 out of 5 stars

I had an issue with an item ordered online from Millets. The item delivered was not as advertised. I called the helpline and after 18 minutes got through to a chap who really couldn't help so advised... See more

Company replied

Rated 5 out of 5 stars

Sue was absolutely brilliant, went above and beyond to help and make our shopping experience as easy as possible. She’s a real credit to the store and made my day with her excellent customer service.... See more

Company replied

Rated 5 out of 5 stars

I had a great experience at Go Outdoors, thanks especially to Nicky on the till. I was very undecided about what I wanted to buy and ended up going back and forth to the till several times, which I ap... See more

Company replied


Company details

  1. Camping Store
  2. Activewear Store
  3. Bicycle Store
  4. Climbing Club
  5. Horseback Riding Service
  6. Running Store

About GO Outdoors - Scunthorpe

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Written by the company

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Contact info

  • Dudley Road, DN16 1BA, Scunthorpe, United Kingdom

  • 01724 708226

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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4.9

All reviews

(2,532)

35,625 reviews in the last 12 months

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Rated 5 out of 5 stars

Delt with a lady called Nicky really…

Delt with a lady called Nicky really helpful and polite.

May 23, 2026
Unprompted review
GO Outdoors - Scunthorpe logo

Reply from GO Outdoors - Scunthorpe

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Kerry was very friendly and helpful…

Kerry was very friendly and helpful getting me my item and Paul on the Till was also very helpful

May 22, 2026
Unprompted review
GO Outdoors - Scunthorpe logo

Reply from GO Outdoors - Scunthorpe

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Sue from GoOutdoors Scunthorpe

Sue from GoOutdoors Scunthorpe was incredibly helpful with supporting my refund today. She did her diligence with checking the product details and checks.

May 21, 2026
Unprompted review
GO Outdoors - Scunthorpe logo

Reply from GO Outdoors - Scunthorpe

Thanks so much for the 5 star review.

We're pleased you got the support you needed and for taking the time to review us here.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great experience and really helpful…

Great experience and really helpful staff (Josh) member that took time to work out the best shoes for my needs and gave expert advice on brands and fitment

May 19, 2026
Unprompted review
GO Outdoors - Scunthorpe logo

Reply from GO Outdoors - Scunthorpe

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Rated 4 out of 5 stars

Shopped for trail running shoes at…

Shopped for trail running shoes at Scunthorpe store and had a few in mind. Jane was very patient and brought out a number of shoes to try. I took a little time to choose and best of all, when I got to the checkout there was an error with the price and they were cheaper than I thought

May 11, 2026
Unprompted review
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Reply from GO Outdoors - Scunthorpe

Hi,

Thanks for taking the time to leave us a 4 star review. We appreciate it.

If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Josh

Josh. Took care of me with regard to buying a pair of Scarpa shoes. He took me through the specific qualities of the product and was patient as i tried on a.number pairs not rushing me or trying to influence my decision I eventually selected a pair. I left the feeling pleased with my purchase and happy with the service i received

May 15, 2026
Unprompted review
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Reply from GO Outdoors - Scunthorpe

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

First time visiting Scunthorpe store…

First time visiting Scunthorpe store Josh was very helpful and informative! Helped me find a new pair of walking boots very happy with my purchase 🙂

May 16, 2026
Unprompted review
GO Outdoors - Scunthorpe logo

Reply from GO Outdoors - Scunthorpe

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Good

Good, very helpful and gave good advice

May 13, 2026
Unprompted review
GO Outdoors - Scunthorpe logo

Reply from GO Outdoors - Scunthorpe

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great customer care and service

I went to the store to buy a new tent still undecided as to which one I wanted. After a lengthy discussion and some great advice with Tanisha (who was extremely patient with me and the kids :). I am beyond happy with my purchase. Tanisha also went above and beyond securing the extra equipment I needed that was out of stock at the time. Can’t thank you enough, amazing customer service.

May 10, 2026
Unprompted review
GO Outdoors - Scunthorpe logo

Reply from GO Outdoors - Scunthorpe

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Carol and Sue

Carol was extremely helpful today when we went in to buy a waterproof for my husband, she then helped us find a good bargain on some Sandals for myself.
Sue on the till was also extremely helpful when paying for the items.
They both made today’s visit an enjoyable experience.

May 9, 2026
Unprompted review
GO Outdoors - Scunthorpe logo

Reply from GO Outdoors - Scunthorpe

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

The shop floor assistant called Jane…

The shop floor assistant called Jane was very friendly & helpful sorting me out with getting the right size jump suit for me and directing me to the changing rooms. Jane carried my basket to the tills because i was struggling (I have poor mobility and use a stick) The girl on the till think her name was ??Tanya was also very friendly and helpful. The store was not too busy for me as it was teatime so it was a nice shopping experience for me with friendly helpful staff.

May 8, 2026
Unprompted review
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Reply from GO Outdoors - Scunthorpe

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Popped in for a pair of boots

Popped in for a pair of boots, was served by a very helpful lady (Carol) who found me exactly what I needed. She also showed me some trainers which had been reduced so I bought those too. Successful shop and an extra sale for her 10/10

May 8, 2026
Unprompted review
GO Outdoors - Scunthorpe logo

Reply from GO Outdoors - Scunthorpe

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Tanya’s service was outstanding

Tanya’s service was outstanding. Couldn’t have helped anymore if she tried and the product was available at 9am the next day. Thank you so much. I’ll definitely be back

May 8, 2026
Unprompted review
GO Outdoors - Scunthorpe logo

Reply from GO Outdoors - Scunthorpe

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Nicky was really helpful and helped us…

Nicky was really helpful and helped us sort out a membership

May 6, 2026
Unprompted review
GO Outdoors - Scunthorpe logo

Reply from GO Outdoors - Scunthorpe

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

New boots broke

I had a hook snapped off a pair of scarpa boots I purchased in January , I took them back to store and got Amazing service from carol and sue who helped be pick a new pair of boots and sorted out the exchange totally hassle free I couldn’t thank them enough.

April 30, 2026
Unprompted review
GO Outdoors - Scunthorpe logo

Reply from GO Outdoors - Scunthorpe

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

I was sent to get some new walking…

I was sent to get some new walking shoes by my physio. I explained my requirements and Kurt understood what I was asking for and brought out a small selection of shoes to try. He advised and waited while I tried them all on and help select the most suitable.

April 28, 2026
Unprompted review
GO Outdoors - Scunthorpe logo

Reply from GO Outdoors - Scunthorpe

Hi,

Your feedback is greatly appreciated, especially as it's 5 star feedback.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Scunthorpe shop is top quality.

The shop in Scunthorpe is always immaculately clean, well presented and laid out.
For someone who loves to shop shoes, boots, trainers and walking gear, this was my fastest shop yet.
It was quite busy in the shoe section but Carol was lovely, friendly and very attentive. I found what I wanted and luckily they had my size.
Would definitely recommend and always happy to go back.

May 4, 2026
Unprompted review
GO Outdoors - Scunthorpe logo

Reply from GO Outdoors - Scunthorpe

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great staff

Great staff, always interactive with shoppers. Would definitely recommend this store to anyone

April 18, 2026
GO Outdoors - Scunthorpe logo

Reply from GO Outdoors - Scunthorpe

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Carol in footwear.

Big shout out for Carol in the shoe/boot department. Nothing was too much trouble and she covered a fair bit of mileage fetching me boots to fit my awkward shaped feet! I walked out happy and with some comfortable footwear.

May 2, 2026
Unprompted review
GO Outdoors - Scunthorpe logo

Reply from GO Outdoors - Scunthorpe

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Fabulous shop full of bargains

Fabulous shop full of bargains. Got a pair of shoes & a jacket of the sale rail. Carol & nicky couldn't have been more helpful. Fantastic experience by happy smiley staff. Definitely be back

May 2, 2026
Unprompted review
GO Outdoors - Scunthorpe logo

Reply from GO Outdoors - Scunthorpe

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

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