GO Outdoors - Scunthorpe Reviews 

2,532
TrustScore 5 out of 5

4.9

Dudley Road, DN16 1BA Scunthorpe, GB


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Rated 5 out of 5 stars

Sue was amazing helped sort out the free pillow for my camp bed too. Very pleasant friendly and professional in equal measures. Couldn't have asked for better customer service experience. The managere... See more

Company replied

Rated 5 out of 5 stars

I had an issue with an item ordered online from Millets. The item delivered was not as advertised. I called the helpline and after 18 minutes got through to a chap who really couldn't help so advised... See more

Company replied

Rated 5 out of 5 stars

Sue was absolutely brilliant, went above and beyond to help and make our shopping experience as easy as possible. She’s a real credit to the store and made my day with her excellent customer service.... See more

Company replied

Rated 5 out of 5 stars

I had a great experience at Go Outdoors, thanks especially to Nicky on the till. I was very undecided about what I wanted to buy and ended up going back and forth to the till several times, which I ap... See more

Company replied


Company details

  1. Camping Store
  2. Activewear Store
  3. Bicycle Store
  4. Climbing Club
  5. Horseback Riding Service
  6. Running Store

About GO Outdoors - Scunthorpe

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Written by the company

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Contact info

  • Dudley Road, DN16 1BA, Scunthorpe, United Kingdom

  • 01724 708226

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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4.9

All reviews

(2,532)

35,625 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First time at the store

First time at the store greeted by a lovely lady spoke to me and was very pleasant. I then went to the fishing tackle were a male staff member came after serving another person and chatted. I can only say how nice it was to visit a store with staff that were very friendly, polite and helpful the Scunthorpe store is a credit to you

June 10, 2026
GO Outdoors - Scunthorpe logo

Reply from GO Outdoors - Scunthorpe

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great store, brilliant staff

Went in-store today for a gas bottle refill and some walking trousers. Had exactly what I needed in stock. Store was immaculate and great range of tents set up to look around. Perfect mix of being free to browse and staff being on hand to assist if needed. Served by Nicky who was really helpful and friendly. I really value this store and it's staff, thank you.

June 16, 2026
Unprompted review
GO Outdoors - Scunthorpe logo

Reply from GO Outdoors - Scunthorpe

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Was in scunthorpe store today looking…

Was in scunthorpe store today looking for backpacks was helped by hannah. She was very helpful and very knowledgeable we purchased the backpack we wanted which was thanks to hannah.

June 15, 2026
Unprompted review
GO Outdoors - Scunthorpe logo

Reply from GO Outdoors - Scunthorpe

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

I was in the Scunthorpe store today and…

I was in the Scunthorpe store today and needed a new pair of walking boots. I was helped by Carol who was very knowledgeable regarding the boots on display. I was a bit of a pain with trying on different pairs and different sizes which meant a few trips to the store room for Carol but she remained cheerful and helpful throughout. I did make a purchase eventually and found Carol to be a great asset to your team. Thank you very much

June 13, 2026
Unprompted review
GO Outdoors - Scunthorpe logo

Reply from GO Outdoors - Scunthorpe

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Carol rocks!!

Carol was excellent with helong me find the right hiking boots and also some waterproof light weight trainers for work. Very patient while I tried on lots of pairs and went to the stock room several times as I was indecisive. Very happy with the friendly and chatty service. Same with Tanisha on the till who was friendly and polite, let me know my membership is due soon and also watched my items while I took my daughter to the loo! Thanks ladies! Top job!

June 13, 2026
Unprompted review
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Reply from GO Outdoors - Scunthorpe

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Paul was very helpful and informative…

Paul was very helpful and informative and made sure we got the best deal we could!

June 9, 2026
Unprompted review
GO Outdoors - Scunthorpe logo

Reply from GO Outdoors - Scunthorpe

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great Customer Service

The patience of Carol was amazing. I hate buying shoes and needed a lot of reassurance that I was choosing the right shoes. She even suggested buying special socks to hopefully eliminate blisters. I was with Carol for at least 30 minutes and she was extremely professional. She went out the back to get shoes for me to try on about four times and could not do any more to ensure I was happy with my purchase.

June 7, 2026
Unprompted review
GO Outdoors - Scunthorpe logo

Reply from GO Outdoors - Scunthorpe

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Outstanding customer support and advice…

Outstanding customer support and advice at Scunthorpe branch by Carol and Any today thank you for your help Mr and Mrs Barratt - Grimsby

June 6, 2026
Unprompted review
GO Outdoors - Scunthorpe logo

Reply from GO Outdoors - Scunthorpe

Thanks so much for the 5 star review.

We're pleased you got the support you needed and for taking the time to review us here.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Everytime we have dealt with go…

Everytime we have dealt with go outdoors the staff have been very helpful and nothing is too much trouble.

May 21, 2026
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Reply from GO Outdoors - Scunthorpe

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent service.

Bought an e-bike today. Knew little about them before but Zac was very helpful and obviously knew his stuff and explained everything. Very pleased with the bike. Thanks to Zac and manager Kurt.

June 4, 2026
Unprompted review
GO Outdoors - Scunthorpe logo

Reply from GO Outdoors - Scunthorpe

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great service.

I bought a pair of Mammut walking boots. I was served by Carol who was extremely helpful and very patient. I tried on three different brands before making my final choice. I appreciated her advice. Thank you!

June 3, 2026
Unprompted review
GO Outdoors - Scunthorpe logo

Reply from GO Outdoors - Scunthorpe

Hi,

Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.

Thanks again for shopping with us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Served by a lovely lady called Carol

Served by a lovely lady called Carol, helpful, polite and not pushy at all. Good advice given.

May 31, 2026
Unprompted review
GO Outdoors - Scunthorpe logo

Reply from GO Outdoors - Scunthorpe

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

In store will help you save money.

Max helped us in store today to find the appropriate camping equiptment and advised us on which bundles to get and directed us around store. Sue was on the till and helped us set up a membership, she was lovely and patient and we ended up saving on a lot of money due to both of the staff members help, I doubt we could have saved over £200 online. We got a 4 man tent, chairs, bed, all sleeping bits, lights, a decent and large cool box, all for about £200 when it should have been £400. The staff were both lovely and helpful and we are very satisfied with our experience today.

June 2, 2026
Unprompted review
GO Outdoors - Scunthorpe logo

Reply from GO Outdoors - Scunthorpe

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Carol was fantastic helping me with…

Carol was fantastic helping me with walking shoes I purchased. Sue on the till was amazingly nice. Would use this store again

May 31, 2026
Unprompted review
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Reply from GO Outdoors - Scunthorpe

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Walking shoes

Carol was helpful and friendly in helping to choose walking shoes.

May 30, 2026
Unprompted review
GO Outdoors - Scunthorpe logo

Reply from GO Outdoors - Scunthorpe

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

From sandal despair to sandal success

Huge thanks to Carol at Go Outdoors for her excellent customer service.

I was on the hunt for walking sandals and discovering that finding a pair that fit well and don’t make you look like a retired geography teacher on a field trip is quite a challenge. (Bonus points if they don’t require socks)

Carol spotted my dilemma, took the time to help, and found a discontinued pair in exactly my size. They were also heavily reduced, making the bargain even sweeter.

She was friendly, knowledgeable, and genuinely helpful without being remotely pushy. She also pointed out the fantastic sale and discounts currently available, which may have accidentally led to me buying a lovely T-shirt that was so heavily reduced they were practically paying me to take it home.

A great shopping experience from start to finish. Thank you, Carol, for your patience, expertise, and for helping me leave with footwear I actually wanted to wear!

May 27, 2026
Unprompted review
GO Outdoors - Scunthorpe logo

Reply from GO Outdoors - Scunthorpe

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Go outdoors in Scunthorpe is a huge…

Go outdoors in Scunthorpe is a huge shop. All the staff were helpful and friendly. My husband and I both needed walking shoes, Carol immediately helped us choose, and didn't mind us to keep asking for different shoes to try on. Carol explained differences between them all, and encouraged us to walk on the wooden bridge, which I wouldn't normally do, but it was helpful. She was very professional and patient. As usual after looking about Independently we bought more than what we intended , and received a discount after joining their club, well worth the £5.cost. we enjoyed the pleasant experience there today.

May 30, 2026
Unprompted review
GO Outdoors - Scunthorpe logo

Reply from GO Outdoors - Scunthorpe

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

I was looking for some new walkers and…

I was looking for some new walkers and Carol was so helpful and knowledgeable that I found the right purchase…4 weeks later and I don’t want to take them off my feet. Thanks again Carol 5 stars

April 23, 2026
Unprompted review
GO Outdoors - Scunthorpe logo

Reply from GO Outdoors - Scunthorpe

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

I went to Go Outdoors to buy some…walking shoes

I went to Go Outdoors to buy some walking shoes suitable for a festival. I was immediately greeted by Carol who was friendly, professional and incredibly knowledgeable. I felt confident in my chosen purchase following a detailed description of all of the options. The store itself has everything you could ever need and is well stocked, but it was Carol's outstanding customer service that stood out most.

May 27, 2026
Unprompted review
GO Outdoors - Scunthorpe logo

Reply from GO Outdoors - Scunthorpe

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Buying a tent

We were looking to buy a tent and as it was our first one we had lots of questions. Carol and Zak were really helpful giving us the information we needed

May 26, 2026
Unprompted review
GO Outdoors - Scunthorpe logo

Reply from GO Outdoors - Scunthorpe

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

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