Good range of footwear , helpful staff. Excellent value for money however noticed a lack of walking jackets but a seemingly big range if women’s dresses etc on sale. Thought I’d wandered into Marks an... See more
Company replied
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See what reviewers are saying
I went in for walking shoes and was helped by Alex S. Alex was very knowledgeable and helped me narrow down the options. After purchasing a pair and trying them for longer at home I changed my mind an... See more
Company replied
Fantastic layout Very helpful responsive staff All on staff near clothes,shoes and Louise helped with our purchases abd advising about our discounts at the register. Quality products that I hav... See more
Company replied
Carl was unbelievably helpful! I went in to buy a backpack as I’ve joined a walking group. All I knew was that I wanted a lighter backpack and one that had outside water holders. He spent 45 minute... See more
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Company details
About GO Outdoors - Sheffield
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Hill Street, S2 4SZ, Sheffield, United Kingdom
- 01143 996559
4.8
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Hazel and Cara were brilliant in…
Hazel and Cara were brilliant in helping us. They are a credit to their company!!
June 30, 2026
Unprompted review
Reply from GO Outdoors - Sheffield
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
Excellent customer service from Lisa-…
Excellent customer service from Lisa- she was extremely helpful and friendly
July 1, 2026
Unprompted review
Reply from GO Outdoors - Sheffield
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Brilliant service from Lisa
Brilliant service from Lisa, she was so patient and friendly!
July 1, 2026
Unprompted review
Reply from GO Outdoors - Sheffield
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Great store as soon as we walked in…
Great store as soon as we walked in staff said "good morning " which was really nice. Shop well laid out and a great selection. I went in specifically for fishing gear. Got what I needed and then Lisa on the checkout was so very polite and the please and thank you was very welcome too. Nice shop defo will go again. Thank you
June 29, 2026
Unprompted review
Reply from GO Outdoors - Sheffield
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
helpful staff
The store has a good range of products. We were served by Sam, he was really friendly and helpful and made sure we had everything we needed.
June 27, 2026
Unprompted review
Reply from GO Outdoors - Sheffield
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Customer Service didn't keep their word and left me with a £100 bill
While researching equipment for a C2C walk I received a Parking Charge Notice from the Sheffield Store Car park. After contacting customer service on May 25th the agent (Martin) offered to contact the parking company and resolve the issue.
Since then I have received two more letters from the parking company. I have replied to Martin several times asking for updates but received no reply.
The latest letter (25th of June) states that debt recovery processes will begin in 2 weeks time
So Customer Service has not resolved the issue and has not replied to me.
That is very poor customer service.
Be aware shoppers
Email from Customer Service Below:
---------------------
Dear Don,
Thank you for getting back in touch.
I'm happy to confirm that I'll be contacting the store and parking enforcement company on your behalf. As the store is currently closed for the bank holiday, I'll be reaching out to them tomorrow to discuss your case and work towards a resolution for you.
Once I've spoken with both parties, I'll be back in touch to update you on the progress and next steps.
We'd love to hear about your experience with us. Once your query has been resolved, you'll receive an email inviting you to complete a short survey. If there's anything you're not satisfied with before then, please get back in touch so we can help.
Kind regards,
Martin,
GO Outdoors Customer Care.
Go Outdoors
Go Outdoors Retail Limited,
Edinburgh House,
Hollinsbrook Way,
Pilsworth, Bury,
Lancashire,
BL9 8RR
Company Number 12659342
June 25, 2026
Reply from GO Outdoors - Sheffield
Thank you for taking the time to leave your review regarding your recent visit to our Sheffield store.
We are sorry to hear that you have received a parking fine after visiting our Sheffield store. We have contacted you via the email address provided to gather more information so that this can be investigated further for you. Please check your inbox shortly for our email.
We look forward to hearing from you.
Kind regards
Go Outdoors Customer Care Team
Excellent service from Go Outdoors…
Excellent service from Go Outdoors Sheffield yesterday. Thanks Ciaran for being so helpful!
June 20, 2026
Unprompted review
Reply from GO Outdoors - Sheffield
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Helpful Sam
Visited the store today to return some trousers I bought for my son’s D of E. It was too hot for them! I was served by Sam who was so helpful and friendly. He also served us the first time we came to the shop and was equally as helpful then. I would def recommend this shop to friends as the service was so good.
June 21, 2026
Unprompted review
Reply from GO Outdoors - Sheffield
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Travel kettle
Lisa was very very helpful in getting what I needed.She was very easy to get in with .A lovely lass.
June 19, 2026
Unprompted review
Reply from GO Outdoors - Sheffield
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
What's not to like!
We found just what we wanted - and more! At the checkout Lisa was really helpful, and enabled us to save over £20 with various offers and discounts. What's not to like!
June 17, 2026
Unprompted review
Reply from GO Outdoors - Sheffield
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Sheffield shop
Helen went out of her way to help me even though footwear was not her usual department. And Cora was very friendly and thorough on the till. Thank you both.
June 13, 2026
Unprompted review
Reply from GO Outdoors - Sheffield
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Brilliant 👏
Brilliant 👏
Ordered sandals on line, came to my pick up point within a couple of days.
Fit like a glove. The staff were accommodating too!
June 2, 2026
Reply from GO Outdoors - Sheffield
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
Thank you Lisa
Lisa was incredibly helpful and helped us with all our queries. Great customer service, thank you!!
June 8, 2026
Unprompted review
Reply from GO Outdoors - Sheffield
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Lovely staff
Lovely staff, Lisa on the till was wonderful and has great customer service
June 8, 2026
Unprompted review
Reply from GO Outdoors - Sheffield
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Great advice that helped me to buy…
Great advice that helped me to buy walking boots and friendly staff at the checkout
June 6, 2026
Unprompted review
Reply from GO Outdoors - Sheffield
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Lisa is ace
Lisa is a magnificent individual who made our shopping trip complete today by being exceptionally helpful and representing the company immaculately. More of her please, and when they appear, ask Lisa to train them 😄👍🏻 ⛺️
June 5, 2026
Unprompted review
Reply from GO Outdoors - Sheffield
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Staff were very friendly and helpful
Staff were very friendly and helpful.
Especially Lisa, advising me of discounts available.
June 1, 2026
Unprompted review
Reply from GO Outdoors - Sheffield
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
You've got everything you need even fishing tackle and bait!!
Overall the shop is great you have everything ranging from climbing gear all the way to fishing equipment,and that's exactly why IAM writing about the go outdoors in Sheffield as the Fishing republic section is great but I've noticed it's been neglected heavily and I just wanted to mention that there isn't a whole lot of tackle and bait shops in Sheffield and it would be great to see this section of go outdoors to be brought back to life.Overall I had a great time with the one worker who helped me out in the Fishing section.10/10 recommend.ps please keep and update the fishing section
Thank you.
June 4, 2026
Unprompted review
Reply from GO Outdoors - Sheffield
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Great
Ordered a pair of outdoor chairs for click and collect. Order was processed efficiently. No complaints
May 21, 2026
Reply from GO Outdoors - Sheffield
Hi,
5 star reviews are important to us and reviews like this help us establish that we're going in the right direction.
Thanks for shopping with us.
Kind Regards
Go Outdoors Customer Care Team
I made a mistake when purchasing some…
I made a mistake when purchasing some shorts.
Went back and got great advice from very helpful staff.
Lisa was particularly helpful.
Very happy with my choice!
June 3, 2026
Unprompted review
Reply from GO Outdoors - Sheffield
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
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