GO Outdoors - Sheffield Reviews 

2,489
TrustScore 5 out of 5

4.8

Hill Street, S2 4SZ Sheffield, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 4 out of 5 stars

Good range of footwear , helpful staff. Excellent value for money however noticed a lack of walking jackets but a seemingly big range if women’s dresses etc on sale. Thought I’d wandered into Marks an... See more

Company replied

Rated 5 out of 5 stars

I went in for walking shoes and was helped by Alex S. Alex was very knowledgeable and helped me narrow down the options. After purchasing a pair and trying them for longer at home I changed my mind an... See more

Company replied

Rated 5 out of 5 stars

Fantastic layout Very helpful responsive staff All on staff near clothes,shoes and Louise helped with our purchases abd advising about our discounts at the register. Quality products that I hav... See more

Company replied

Rated 5 out of 5 stars

Carl was unbelievably helpful! I went in to buy a backpack as I’ve joined a walking group. All I knew was that I wanted a lighter backpack and one that had outside water holders. He spent 45 minute... See more

Company replied


Company details

  1. Camping Store
  2. Activewear Store
  3. Bicycle Store
  4. Climbing Club
  5. Horseback Riding Service
  6. Running Store

About GO Outdoors - Sheffield

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Written by the company

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(2,489)

35,035 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Milton was amazing in helping me get…

Milton was amazing in helping me get all the kit I need, he was friendly and professional I couldn't have done it without him

June 3, 2026
Unprompted review
GO Outdoors - Sheffield logo

Reply from GO Outdoors - Sheffield

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

I was very impressed with the extensive…

I was very impressed with the extensive range and excellent variety of products available and straightforward layout. Our shopping experience was made truly special by the exceptional service we received. The associate who assisted us (Sam) was incredibly helpful and knowledgeable. It's always a pleasure to find such a comprehensive selection. We greatly appreciated the outstanding customer care during our visit.

May 31, 2026
Unprompted review
GO Outdoors - Sheffield logo

Reply from GO Outdoors - Sheffield

Hi,

Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.

Thanks again for shopping with us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Boots

I visited today with my husband to buy some walking shoes. Every member of staff we encountered were friendly and very helpful.
The man who assisted us in selecting our boots was knowledgeable and helpful.
Lisa who served us at the till was friendly and gave useful information on testing the boots purchased prior to going outside in them.

June 1, 2026
Unprompted review
GO Outdoors - Sheffield logo

Reply from GO Outdoors - Sheffield

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

As always met with a smiling face…

As always met with a smiling face entering the building and similar leaving at the check out with Lisa. 👍

June 1, 2026
Unprompted review
GO Outdoors - Sheffield logo

Reply from GO Outdoors - Sheffield

Hi,

Thanks for taking the time to leave us a 5 star review. We appreciate it.

If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Friendly and very efficient service…

Friendly and very efficient service from Lisa- so nice to deal with people who actually seem to want to serve you. Getting rarer all the time- the shopping experience still matters to returning custom

June 1, 2026
Unprompted review
GO Outdoors - Sheffield logo

Reply from GO Outdoors - Sheffield

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Was welcomed when i came in store

Was welcomed when i came in store , and lisa served me and advised me on my purchase of socks , she was v helpful . Overall a excellent experience

June 1, 2026
Unprompted review
GO Outdoors - Sheffield logo

Reply from GO Outdoors - Sheffield

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Lisa helped me send off a package and…

Lisa helped me send off a package and was very helpful with explaining how it works 😊

May 22, 2026
Unprompted review
GO Outdoors - Sheffield logo

Reply from GO Outdoors - Sheffield

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Had a very friendly and helpful…

Had a very friendly and helpful experience in Go outdoors. The lady who helped me was called Lisa. She was helpful and Pleasant.

April 30, 2026
Unprompted review
GO Outdoors - Sheffield logo

Reply from GO Outdoors - Sheffield

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

Rated 3 out of 5 stars

I went in for some walking boots and served myself

I went in for some walking boots on 20/05 at about 5.30pm. After selecting the boots I wanted to try on, I was left standing for a little while in the shoes department with a staff member coming in and out while tidying. I tried to catch his eye but no success.

Eventually I was able to get his attention and he got me the size I wanted, came back with the box and then carried on tidying, leaving me to get them out of the box, try them on and test them with no assistance, or interest from him. After I decided they were what I wanted, I boxed them up myself and carried them to the till. If I wasn’t in a rush I would’ve left them and gone somewhere else.

Go outdoors, how about a staff discount for me, as I had to serve myself??

At the tills, I was served by Louise who was very helpful and friendly. She balanced out your rating. If it wasn’t for her, I would’ve given 1 star.

May 20, 2026
Unprompted review
GO Outdoors - Sheffield logo

Reply from GO Outdoors - Sheffield

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service

Thanks again for your time,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Fantastic customer service today from…

Fantastic customer service today from BABS, Very helpful & polite went above & beyond helping us purchase a table
Many thanks BABS
Debz & Neil

May 19, 2026
Unprompted review
GO Outdoors - Sheffield logo

Reply from GO Outdoors - Sheffield

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Very good range of products and very…

Very good range of products and very helpful staff

April 27, 2026
GO Outdoors - Sheffield logo

Reply from GO Outdoors - Sheffield

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent choice of product at…

Excellent choice of product at favourable prices

May 16, 2026
Unprompted review
GO Outdoors - Sheffield logo

Reply from GO Outdoors - Sheffield

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Raf - great customer experience

Raf, great customer experience. Thank you for helping me with an awkward exchange. Much appreciated.

Great work

May 12, 2026
Unprompted review
GO Outdoors - Sheffield logo

Reply from GO Outdoors - Sheffield

Hi,

Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.

Thanks again for shopping with us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Came into go outdoors today to get some…

Came into go outdoors today to get some stuff, the range was amazing for what they sell and the colleague Sam was an pleasant young man and served with a smile

May 5, 2026
Unprompted review
GO Outdoors - Sheffield logo

Reply from GO Outdoors - Sheffield

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Camping chairs

Great quality great communication. Great value with the membership card

April 26, 2026
GO Outdoors - Sheffield logo

Reply from GO Outdoors - Sheffield

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent customer service from Lisa…

Excellent customer service from Lisa and her manager at Go Outdoors - Sheffield. I had no idea which gas cylinder I needed for my fire pit table but thanks to the staff there, I received expert advice and now my table works perfectly. Thank you for all your help and support. I will definitely be coming back to top up my cylinder now you’ve helped me get it cheaper through your membership scheme.

May 1, 2026
Unprompted review
GO Outdoors - Sheffield logo

Reply from GO Outdoors - Sheffield

Thanks so much for the 5 star review.

We're pleased you got the support you needed and for taking the time to review us here.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Amazing and friendly staff!

Alex and Lou were incredible! They went above and beyond to ensure all my needs were met and eased my concerns around safety in the outdoors and were patient with making sure I get the best items, a true asset to the team!

May 1, 2026
Unprompted review
GO Outdoors - Sheffield logo

Reply from GO Outdoors - Sheffield

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Brilliant service in shoe department

Colin in the shoe department is brilliant- knowledgeable, and patient. He guided me through the process of choosing some walking boots with absolute expertise. 100% recommend.

April 30, 2026
Unprompted review
GO Outdoors - Sheffield logo

Reply from GO Outdoors - Sheffield

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great range of products

Great range of products, but the person who served me at the till was so nice and helpful or made for a really nice shopping experience.

April 30, 2026
Unprompted review
GO Outdoors - Sheffield logo

Reply from GO Outdoors - Sheffield

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Go Outdoors Customer Care Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look