Good range of footwear , helpful staff. Excellent value for money however noticed a lack of walking jackets but a seemingly big range if women’s dresses etc on sale. Thought I’d wandered into Marks an... See more
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See what reviewers are saying
I went in for walking shoes and was helped by Alex S. Alex was very knowledgeable and helped me narrow down the options. After purchasing a pair and trying them for longer at home I changed my mind an... See more
Company replied
Fantastic layout Very helpful responsive staff All on staff near clothes,shoes and Louise helped with our purchases abd advising about our discounts at the register. Quality products that I hav... See more
Company replied
Carl was unbelievably helpful! I went in to buy a backpack as I’ve joined a walking group. All I knew was that I wanted a lighter backpack and one that had outside water holders. He spent 45 minute... See more
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Company details
About GO Outdoors - Sheffield
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Hill Street, S2 4SZ, Sheffield, United Kingdom
- 01143 996559
4.8
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Excellent experience at Sheffield store.
Visited Sheffield store, Lisa was very professional, polite and fast.
April 27, 2026
Unprompted review
Reply from GO Outdoors - Sheffield
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Perfect for DofE kit
Hazel was incredibly brilliant. She helped us get a long list of D of E kit and walked us through what we needed. Her experience of being a DofE assessor really helped us know that we were buying the right gear. Nothing was too difficult for her and she was friendly and smiley. Thank you, Hazel!
April 25, 2026
Unprompted review
Reply from GO Outdoors - Sheffield
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
Went in to use the parcel drop off…
Went in to use the parcel drop off service and Lisa was incredible in helping me sort it all out.
Very knowledgeable, very happy and positive and really saved my day from being a mess!
April 24, 2026
Unprompted review
Reply from GO Outdoors - Sheffield
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Archie.. Sheffield
Archie.. knowledgeable and infinitely patient with all of our questions. Gave excellent advice and saved us money. Advising us not to buy unnecessary equipment.
April 19, 2026
Unprompted review
Reply from GO Outdoors - Sheffield
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Excellent service from Tony
Excellent service from Tony. Getting a refund for an incorrectly ordered item was very efficient
April 17, 2026
Unprompted review
Reply from GO Outdoors - Sheffield
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
I was able to get help easily by really…
I was able to get help easily by really friendly staff. As well as this the amount of discounts that were accepted was extensive such as student discount and blue light.
March 29, 2026
Reply from GO Outdoors - Sheffield
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Very friendly and helpful
Very friendly and helpful. Great advice on choosing what to buy and pointing to the best bargains! Especially Lisa and Carl.
April 2, 2026
Unprompted review
Reply from GO Outdoors - Sheffield
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Sheffield
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Came in last week to enquire about some…
Came in last week to enquire about some alpine equipment I’d need on my trip to Switzerland in August. I am a beginner into the mountaineering world and Ian who works at this particular go outdoors was the best person I have spoken to advice wise regarding my trip. He offered me great advice on what gear I would and wouldn’t need. I was planning a walk up breithorn, initially going unguided. After speaking to Ian, I have now booked a guide for my trip. A decision which may have, ultimately, have saved my life. Great bloke. Lisa on the till was great too, very polite and humorous joking with me and my friends. If anyone needs advice on winter alpine gear or experiences, I would 100% advise speaking to Ian. If you want a good laugh, go see Lisa :)
March 2, 2026
Unprompted review
Reply from GO Outdoors - Sheffield
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Very helpful assistant in the shop and…
Very helpful assistant in the shop and fabulous service at the till. Great atmosphere overall.
April 3, 2026
Unprompted review
Reply from GO Outdoors - Sheffield
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Click and collect order
Up until now I have never had a problem with Go Outdoors, but on my last click and collect order I did not receive the email letting me know that the item was ready to collect. Other than this, I cannot fault the service that I have received.
March 26, 2026
Reply from GO Outdoors - Sheffield
Hi,
Thanks for taking the time to leave us a 4 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Well laid out and tidy store with good…
Well laid out and tidy store with good stock. Went in for a new water bottle in a specific style and left with what I wanted. They were reactive to busy tills, opening a new till, and Lisa at the checkout was friendly and patient while I found my membership card. Thanks Lisa!
April 2, 2026
Unprompted review
Reply from GO Outdoors - Sheffield
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Always great
Great service by Lisa, she went over and above to find what I needed. Glad this shop is here it's so handy to pick up things at the last minute
March 19, 2026
Unprompted review
Reply from GO Outdoors - Sheffield
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Helpful staff
As a novice walker I was looking at hiking poles & was given some great advice by a man working in the footwear department, sorry didn't get your name.
Then at the till Lisa was very patient & helpful as I tried to find membership details.
April 1, 2026
Unprompted review
Reply from GO Outdoors - Sheffield
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Friendly and knowledgeable staff
All three members of staff I spoke to when visited were very friendly and really helpful. I was able to get my issue resolved, unlike when I visited the Wakefield store
March 27, 2026
Unprompted review
Reply from GO Outdoors - Sheffield
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Excellent and friendly service
March 27, 2026
Unprompted review
Reply from GO Outdoors - Sheffield
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Sheffield
Hello,
Feedback is always important to us and we very much appreciate you leaving a review and giving us 5 stars.
Thank you for choosing to shop with us.
Kind regards,
Go Outdoors Customer Care Team
Impeccable service from the team at…
Impeccable service from the team at Sheffield Go Outdoors. Very helpful and always on hand to give advice
February 19, 2026
Unprompted review
Reply from GO Outdoors - Sheffield
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Lisa on checkout was very helpful
March 20, 2026
Unprompted review
Reply from GO Outdoors - Sheffield
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
I got service that I wanted.
Went to Go Outdoors today, looking for some fishing tackle. The store has 2 rooms full of tackle. I was served by Lisa who sorted out a bar code problem super fast. The whole experience was good, there were plenty of staff happy to help.
March 19, 2026
Unprompted review
Reply from GO Outdoors - Sheffield
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
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