GO Outdoors - Shrewsbury (Express) Reviews 

673
TrustScore 5 out of 5

4.8

6/7 Mardol Head, SY1 1HD Shrewsbury, Shropshire, GB


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See what reviewers are saying

Rated 5 out of 5 stars

I went to Go Outdoors in Shrewsbury Town Centre with a query about buying Campingaz cylinder screw in stoppers that I had been unable to resolve myself over the Internet. Kris went out of his way to... See more

Company replied

Rated 4 out of 5 stars

It’s a good store with a good range of things to buy our only criticism is the customer service that lacks a real sense of nothings to much trouble if you ask one of the staff. This is key especially... See more

Company replied

Rated 5 out of 5 stars

I wish I had taken the names of the lovely chaps who helped me on the Saturday 29th August (bank holiday weekend). I came in for a rain Mac (preferred the men's stock although I'm a woman) but als... See more

Company replied

Rated 5 out of 5 stars

One word: Matt. He was amazing. We rock up half an hour before closing on a Sunday afternoon with what was probably his biggest challenge for a while... finding boots to fit me! I had already been els... See more

Company replied


Company details

  1. Camping Store
  2. Activewear Store
  3. Bicycle Store
  4. Climbing Club
  5. Horseback Riding Service
  6. Running Store

About GO Outdoors - Shrewsbury (Express)

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Written by the company

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Contact info

  • 6/7 Mardol Head, SY1 1HD, Shrewsbury, Shropshire, United Kingdom

  • 01743 290686

4.8

Excellent

TrustScore 5 out of 5

673 reviews

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4.8

All reviews

(673)

36,115 reviews in the last 12 months

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Rated 5 out of 5 stars

Thank you to Lilly for your patience…

Thank you to Lilly for your patience and advice when buying a new pair of walking boots recently. I took a while to decide and ended up surrounded by boxes. But I found a great boot that fits well and will last for years. You are ace!

December 31, 2024
Unprompted review
Rated 5 out of 5 stars

Thanks Don

Great product value - especially with membership fee - total of member cost and joining fee still below retail cost - Don was really friendly and helpful - the sort of service we need

January 10, 2025
Unprompted review
Rated 5 out of 5 stars

New walking boots

I went hoping to replace my waking boots. Dan was right there with help and advice showing me how to spot the waterproof ones. He was so pleasant bringing out different styles for me to try until I found the right pair.

January 7, 2025
Unprompted review
Rated 5 out of 5 stars

Elin was very helpful

Elin was very helpful, knowledgeable and a joy to speak to. She went the extra mile to help me find the correct boots for me.

January 4, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent helpful boot purchase

Didn’t have the boots I wanted but Kris said they could be ordered in at a matched price. He suggested I try on a different type of boot from the same manufacturer to ensure fit and sizing which was very helpful. Arrived in store couple of days later where I tried them on again under the guidance of Kris. All in all an excellent service many thanks.

December 27, 2024
Unprompted review
GO Outdoors - Shrewsbury (Express) logo

Reply from GO Outdoors - Shrewsbury (Express)

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

In town and in stock

Had the product I wanted at a very competitive price. Ian, who served me, was helpful and efficient. Great to have a Go Outdoors in the centre of Shrewsbury without having to suffer an out-of-town retail park circus in the New Year sales.

December 30, 2024
Unprompted review
GO Outdoors - Shrewsbury (Express) logo

Reply from GO Outdoors - Shrewsbury (Express)

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Had a very knowledgable young lady call…

Had a very knowledgable young lady call Kelly help us today. Very professional and caring. Nothing was too much for her.

December 30, 2024
Unprompted review
GO Outdoors - Shrewsbury (Express) logo

Reply from GO Outdoors - Shrewsbury (Express)

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Variety of products available

Variety of products available. Easy to find and polite, helpful staff.

December 21, 2024
GO Outdoors - Shrewsbury (Express) logo

Reply from GO Outdoors - Shrewsbury (Express)

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great experience in Shrewsbury Express atore

We visited the Shrewsbury branch to buy new walking boots for my son. Rex, who helped us, was knowledgable, patient and very helpful. He also helped us save money on the purchase, which was much appreciated just before Christmas.

December 21, 2024
Unprompted review
GO Outdoors - Shrewsbury (Express) logo

Reply from GO Outdoors - Shrewsbury (Express)

Hi,

Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.

Thanks again for shopping with us,
Go Outdoors Customer Care Team

Rated 3 out of 5 stars

Put Tents back on display please?

Ever since covid a few years ago the Shrewsbury store stopped putting out tents on display.
Having tents on display really helps decide which ones are suitable at my last visit I saw a whole new range of lightweight tents from the phoxx1 to the bandicoot even a tarp was listed but none of them were on show so I never bothered looking into it any further.
I can't stress how important it is to have this stuff out on display it really makes going to Go Outdoors so much different than any other outdoors store.

December 23, 2024
GO Outdoors - Shrewsbury (Express) logo

Reply from GO Outdoors - Shrewsbury (Express)

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service

Thanks again for your time,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

New Fleece/Soffshell Jacket…

Needed a new fleece/soft shell jacket for work,and this kne from Peter Storm fr under £45 looks like an absolute bargain,I just hope it doesn't let me down when I'm wearing it

December 21, 2024
GO Outdoors - Shrewsbury (Express) logo

Reply from GO Outdoors - Shrewsbury (Express)

Hi,

Thanks for taking the time to leave us a 5 star review. We appreciate it.

If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Very helpful staff and quick to help…

Very helpful staff and quick to help you . Your store was well laid out easy to find what your looking for keep up the good work thanks

December 18, 2024
GO Outdoors - Shrewsbury (Express) logo

Reply from GO Outdoors - Shrewsbury (Express)

Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.

Thanks again for shopping with us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Visited this store on the 15th…

Visited this store on the 15th December, whilst staying over in Shrewsbury. Picked up a double CampingGaz stove in the sale, at an excellent price. Ian, Max and Kelly were extremely helpful and friendly, professional service with a smile! Even allowed me to leave it in store so I could continue my shopping. Thank you.

December 15, 2024
Unprompted review
GO Outdoors - Shrewsbury (Express) logo

Reply from GO Outdoors - Shrewsbury (Express)

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Good honest service without the…

Good honest service without the unnecessary frills.

December 10, 2024
GO Outdoors - Shrewsbury (Express) logo

Reply from GO Outdoors - Shrewsbury (Express)

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Very helpful (not pushy) lady staff…

Very helpful (not pushy) lady staff member !

December 4, 2024
Unprompted review
GO Outdoors - Shrewsbury (Express) logo

Reply from GO Outdoors - Shrewsbury (Express)

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent very committed Staff.

Went into the Go Outdoors Express in Shrewsbury today to look for a certain type of hybrid insulated jacket.
I was attended to by Kelly who went out of her way to try and find the right one for me spending at least 10 mins looking in the store and on the firms website.
Nothing was too much trouble she even asked another member of staff to try and help.
I was most impressed by her keeness to help so thankyou to Kelly and the other member of staff (male) whos name I didnt get.

December 3, 2024
Unprompted review
GO Outdoors - Shrewsbury (Express) logo

Reply from GO Outdoors - Shrewsbury (Express)

Hi,

Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.

Best Wishes
Go Outdoors Customer Care Team

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