Needed help to find a replacement air beam for Berghaus Tent. Proved difficult to find and obtain one, as all stores across the region were out of stock. Manager Ben went beyond our expectat... See more
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Today I made several purchases from Go Outdoors Southport. Megan, the assistant helped me choose the correct items. She was very kind, patient and knowledgeable and she spent quite a long time helpi... See more
Company replied
Wonderfully thorough, efficient, and friendly. Jen was a devoted team player. Thank you for your time. *I don't give 100% on feedback. It's nowt personal 😊
Company replied
Needed to purchase a new watch so visited the Southport store. I was told the company had withdrawn the sale of watches and customers must go online. Megan was very helpful both finding a suitable... See more
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Company details
About GO Outdoors - Southport
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
4/8 Tulketh Street, PR8 1AQ, Southport, United Kingdom
- 03443 876772
4.9
Excellent
1K reviews
Asks customers to review
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Great service
Had to get some Walking shoes and some trousers , I hate shopping with a passion , and once again I was not let down in the Southport branch , and was assisted by the wonderful Jen, who managed to sort me out with the right shoes and two pair of trousers and renew my card and even change address, and I was in and out within minutes, this is my kind of shopping, and five stars is not enough would highly recommend.
October 22, 2026
Unprompted review
Reply from GO Outdoors - Southport
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Needed help to find a replacement air…
Needed help to find a replacement air beam for Berghaus Tent.
Proved difficult to find and obtain one, as all stores across the region were out of stock.
Manager Ben went beyond our expectations to locate the correct replacement.
Great customer service.
October 11, 2026
Unprompted review
Reply from GO Outdoors - Southport
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
Today I made several purchases from Go…
Today I made several purchases from Go Outdoors Southport. Megan, the assistant helped me choose the correct items. She was very kind, patient and knowledgeable and she spent quite a long time helping me. Without her assistance I don't think I would have been able to make the purchases. Thank you Megan!
October 12, 2026
Unprompted review
Reply from GO Outdoors - Southport
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
Big thank you to the Manager, Ben
Big thank you to the Manager, Ben, for going over and above in helping me with a camping issue. Much appreciated 👏
October 11, 2026
Unprompted review
Reply from GO Outdoors - Southport
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Lorna help
I was served by Lorna who was extremely pleasant, helpful and informative.
October 9, 2026
Unprompted review
Reply from GO Outdoors - Southport
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Great service from Lorna at Southport…
Great service from Lorna at Southport this morning. Couldn’t do enough for me and very knowledgeable on products I was looking at. Nice woman. Will definitely be back.
October 7, 2026
Unprompted review
Reply from GO Outdoors - Southport
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Popped in last week
Popped in last week, I was asking about walking boots as I have a wide foot, Jen helped me with the different boots. Great service, new store to get all my outdoor bits from
September 29, 2026
Unprompted review
Reply from GO Outdoors - Southport
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Super Jen
Popped in this week for some bits and bobs for an upcoming trip. Was met by Jen who was absolutely fantastic! Great customer service from start to finish! Thanks again Jen
October 1, 2026
Unprompted review
Reply from GO Outdoors - Southport
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
on-line purchase
I purchased an outdoor jacket on-line, which was delivered directly to the store. The delivery was exceptionally fast and store staff very helpful during my collection from the Southport Store.
September 17, 2026
Reply from GO Outdoors - Southport
Hi
Many thanks for taking some time to give us a 5 star review. We hope your next experience with us is as good as this one.
Thanks again
Go Outdoors Customer Care Team
First class service from placing my…
First class service from placing my order online to picking my order at Southport were the staff were absolutely fantastic Thank You
September 14, 2026
Reply from GO Outdoors - Southport
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
We received great customer service from Ben…
We received great customer service from Ben when in store buying some walking shoes. He explained the differences which educated our decision.
They also came after us when we left our umbrella accidentally in store! Thank you!!!
September 21, 2026
Unprompted review
Reply from GO Outdoors - Southport
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
I went into Go Outdoors Southport last…
I went into Go Outdoors Southport last week to look for a pair of walking shoe. I’d heard loads of good reports from my walking friends about the excellent service in the shop and the product knowledge displayed by the staff and I really wanted to spend money on a product that worked.
I was served by Lorna and Jen who both went the extra mile and were so patient with me. I tried on loads of shoes and never felt rushed and their product knowledge was excellent. I came away with a great pair of Merrils and I’m delighted with them. Thanks Southport
September 9, 2026
Unprompted review
Reply from GO Outdoors - Southport
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Excellent customer service
Excellent customer service from Jen today 🙂
Was looking for an item that wasn't on the shop floor, Jen went in the back to see if they had any. Thank you Jen 🌟
Lovely welcoming staff, a pleasure to shop here.
September 10, 2026
Unprompted review
Reply from GO Outdoors - Southport
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Reply from GO Outdoors - Southport
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Excellent help and service from Lorna
Excellent help and service from Lorna. A knowledgeable member of staff and a real asset to the store.
September 4, 2026
Unprompted review
Reply from GO Outdoors - Southport
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
The staff are always fantastic in this…
The staff are always fantastic in this shop. They always go above and beyond for customers. I recently ordered a backpack online and had it delivered to my local store, when I received it it had obviously been used so took it back and the service was brilliant, they couldn't be more helpful
August 20, 2026
Reply from GO Outdoors - Southport
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
I was shopping for walking shoes/boots…
I was shopping for walking shoes/boots for my children and Ben was incredibly helpful deciding on the best boot/fit/size etc I would highly recommend this store and if you require assistance ask for Ben!
August 30, 2026
Unprompted review
Reply from GO Outdoors - Southport
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Went in looking for several items
Went in looking for several items but needed advice on some. Stephen was very helpful & informative on all items.
August 30, 2026
Unprompted review
Reply from GO Outdoors - Southport
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Jen and Sam were really friendly…
Jen and Sam were really friendly helpful and amazing service
August 20, 2026
Unprompted review
Reply from GO Outdoors - Southport
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
No fuss
Ordered chairs online and picked up in store. Joined as a member for some super savings.
July 22, 2026
Reply from GO Outdoors - Southport
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
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