I went into Go Outdoors Southport last week to look for a pair of walking shoe. I’d heard loads of good reports from my walking friends about the excellent service in the shop and the product knowled... See more
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Excellent customer service from Jen today 🙂 Was looking for an item that wasn't on the shop floor, Jen went in the back to see if they had any. Thank you Jen 🌟 Lovely welcoming staff, a pleasure... See more
Company replied
My score for this review was due to the expert help and advice afforded to me by Rory. He was knowledgeable and extremely helpful. I went in to purchase new hiking boots which I did. I'n addition I wa... See more
Company replied
Wonderfully thorough, efficient, and friendly. Jen was a devoted team player. Thank you for your time. *I don't give 100% on feedback. It's nowt personal 😊
Company replied
Company details
About GO Outdoors - Southport
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
4/8 Tulketh Street, PR8 1AQ, Southport, United Kingdom
- 03443 876772
4.9
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Reply from GO Outdoors - Southport
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Easy online purchasing and use of…
Easy online purchasing and use of website and click and collect service to your local store Clear notification when ready for collecting makes it so simple
April 30, 2026
Reply from GO Outdoors - Southport
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Lorna and Ben was really helpful
Lorna and Ben was really helpful. Great advice
May 1, 2026
Unprompted review
Reply from GO Outdoors - Southport
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Excellent store
Interacted with many staff who were all pleasant and helpful. All very knowledgeable and able to answer our questions. Jen helped with finding suitable walking boots and appropriate socks for DofE. Thanks😊
April 11, 2026
Unprompted review
Reply from GO Outdoors - Southport
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Assistance with registering for…
Assistance with registering for internet transactions with a change to a different method. Good product, reasonable discount
March 31, 2026
Reply from GO Outdoors - Southport
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Thank you Go Outdoors. Exceptional customer service.
Great service in the Southport store today. All staff lovely. Rory was so helpful, friendly and informative. I purchased walking shoes along with trekking poles and other bits and pieces. Rory gave me time and offered a selection for my needs. I came away happy with all my purchases. I will be going back. Great team!
March 21, 2026
Unprompted review
Reply from GO Outdoors - Southport
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Great customer service from Lorna
Great customer service from Lorna, our camping stools beeped on the way out so we came back in. T shirts we’d purchased were removed from bag while checking for tags. Didn’t realise we then left them behind, Lorna tried the car park and then got hold of us by phone to let us know. Really kind of her. Thank you 🤩
March 19, 2026
Unprompted review
Reply from GO Outdoors - Southport
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Great service
Wouldn’t go anywhere else for my walking boots and shoes. There is always a good range of products and helpful staff. Thanks to Jen for going the extra mile yesterday.
March 17, 2026
Unprompted review
Reply from GO Outdoors - Southport
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Ben and Jen really helped me find the…
Ben and Jen really helped me find the right products. Thanks to you both.
March 17, 2026
Unprompted review
Reply from GO Outdoors - Southport
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Southport
Hi,
Thanks for taking the time to leave us a 4 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Rory was super helpful!
Rory was super helpful and informative throughout the choosing and trying on process.
10/10 would recommend to any friends or family
March 14, 2026
Unprompted review
Reply from GO Outdoors - Southport
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Lorna was most helpful & pleasant
March 11, 2026
Unprompted review
Reply from GO Outdoors - Southport
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Staff always super friendly and polite
Staff always super friendly and polite, knowledgeable and helpful. I like to be in and out as I am a bit of an impulse shopper and don't like or want any fuss. Went in got what I wanted within a few minutes and was on my way.Great experience again. First class
March 3, 2026
Unprompted review
Reply from GO Outdoors - Southport
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
So helpful and patient
Sam was so helpful and patient. Lovely store and people. Thank you.
February 28, 2026
Unprompted review
Reply from GO Outdoors - Southport
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Helpful staff
There was a wide selection of products. The store is well organised with clear signage and labelling. Ben and Lorna were very helpful in assisting me to buy what I wanted.
February 20, 2026
Unprompted review
Reply from GO Outdoors - Southport
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
Gilet Purchase
A warm welcome by staff member Lorna who was polite, engaging, and knowledgeable regarding my purchase of a new Gilet, with a good members discount. The whole shopping experience was excellent from start to finish. Well done Go Outdoors and particularly to Lorna.
February 19, 2026
Unprompted review
Reply from GO Outdoors - Southport
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Rory was fantastic!
Rory was fantastic! Very helpful and efficient and managed to get me a coat I wanted
February 14, 2026
Unprompted review
Reply from GO Outdoors - Southport
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Lorna did an amazing job in helping us…
Lorna did an amazing job in helping us select the right camping gear and equipment 🙏
January 31, 2026
Unprompted review
Reply from GO Outdoors - Southport
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Staff very friendly and knowledgable…
Staff very friendly and knowledgable about the stick in the Southport store. Nothing was too much trouble. A special thanks to Megan who helped us with our purchases.
February 5, 2026
Unprompted review
Reply from GO Outdoors - Southport
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
A great shop and brilliant service
Ben and Ste were great. Professional and very helpful. It was a delight to be served by them. I bought a fabulous Brasher coat and walking mittens. Wouldn’t go anywhere else!
January 30, 2026
Unprompted review
Reply from GO Outdoors - Southport
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
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