I went into Go Outdoors Southport last week to look for a pair of walking shoe. I’d heard loads of good reports from my walking friends about the excellent service in the shop and the product knowled... See more
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Excellent customer service from Jen today 🙂 Was looking for an item that wasn't on the shop floor, Jen went in the back to see if they had any. Thank you Jen 🌟 Lovely welcoming staff, a pleasure... See more
Company replied
My score for this review was due to the expert help and advice afforded to me by Rory. He was knowledgeable and extremely helpful. I went in to purchase new hiking boots which I did. I'n addition I wa... See more
Company replied
Wonderfully thorough, efficient, and friendly. Jen was a devoted team player. Thank you for your time. *I don't give 100% on feedback. It's nowt personal 😊
Company replied
Company details
About GO Outdoors - Southport
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
4/8 Tulketh Street, PR8 1AQ, Southport, United Kingdom
- 03443 876772
4.9
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Absolutely fantastic customer service…
Absolutely fantastic customer service by Jen!! She went above and beyond to ensure we left happy, which we did and will definitely be back!! She is a asset to the company…
July 18, 2026
Unprompted review
Reply from GO Outdoors - Southport
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Jen and Sam we're very friendly and…
Jen and Sam we're very friendly and helpful. They dug through many boxes of stock to get the right size pair of water shoes for me and I am very grateful to them!
July 18, 2026
Unprompted review
Reply from GO Outdoors - Southport
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Jen was really helpful with my teenage…
Jen was really helpful with my teenage son getting walking shoes. Great service
July 15, 2026
Unprompted review
Reply from GO Outdoors - Southport
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
We were served by Lorna
We were served by Lorna, very friendly and helpful getting a few different sizes.
The sale stand looked a little sparse of stock, perhaps a few more styles or sizes.
I also asked about OS maps and ordering a particular one. Ben was very helpful with this and different options, waterproof/paper map.
Go Outdoors is always value for money and go to for all my footwear.
July 8, 2026
Unprompted review
Reply from GO Outdoors - Southport
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Southport
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
small hole in…
Service was good but small hole in garment where tag removed from
June 25, 2026
Unprompted review
Reply from GO Outdoors - Southport
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
24.06.2026
24.06.2026
Visited the store this morning to buy a pair of Merrell Accentor 4. Very helpful advice and service from Ben and Sam.
June 24, 2026
Unprompted review
Reply from GO Outdoors - Southport
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
A special thank you to Lorna at GO…
A special thank you to Lorna at GO Outdoors for her excellent customer service.
She was knowledgeable, and took the time to help me find exactly what I needed. Her positive attitude made the whole experience enjoyable.
June 19, 2026
Unprompted review
Reply from GO Outdoors - Southport
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Been into store day
Been into store day, customer service was great, Lorna helped us with what we needed, and made sure we got the best service possible 😊
June 19, 2026
Unprompted review
Reply from GO Outdoors - Southport
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Lorna was absolutely amazing at helping…
Lorna was absolutely amazing at helping me find the best gas burner for Trangia. In addition, I received a great discount as a result of signing up with the GoOutdoors. Undoubtedly a returning costumer!!
June 12, 2026
Unprompted review
Reply from GO Outdoors - Southport
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Knowledgeable staff
Really helpful, knowledgeable staff in the Southport store. I was well looked after by Megan. Thank you
June 5, 2026
Unprompted review
Reply from GO Outdoors - Southport
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Lorna was super helpful!
Lorna was super helpful!! She provided a fab service, was very friendly and gave great recommendations.
June 12, 2026
Unprompted review
Reply from GO Outdoors - Southport
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Ben and Lorna were a great help and a…
Ben and Lorna were a great help and a credit to your company
June 10, 2026
Unprompted review
Reply from GO Outdoors - Southport
Hi,
5 star reviews are important to us and reviews like this help us establish that we're going in the right direction.
Thanks for shopping with us.
Kind Regards
Go Outdoors Customer Care Team
I would one very happy customer like to thank the staff Lorna…
I would like to thank the staff Lorna who served me was really helpful once a again many thanks 🙏 👍
June 12, 2026
Unprompted review
Reply from GO Outdoors - Southport
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Very friendly people
Very friendly people. No problem at all
Girl who served Lorna was very helpful and nothing was a problem
Good service. Thanks
June 11, 2026
Unprompted review
Reply from GO Outdoors - Southport
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
We went into the Southport store to get…
We went into the Southport store to get some performance base layers for our son who is being deployed abroad with the RAF.
Ben and Jen were super helpful and very informative they both reall knew their products and our son was delighted. Many thanks to Go Southport
June 2, 2026
Unprompted review
Reply from GO Outdoors - Southport
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Buying rain jacket
I went in to buy a rain jacket and found one I liked but didn't know what size. I needed help and jen helped me find the right size. She was the only female member of staff and I needed a female perspective as I was with my dad. She gave me advise and helped me decide on the size. She also helped me with my go outdoors card as it expired. She was fantastic.
May 23, 2026
Unprompted review
Reply from GO Outdoors - Southport
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
excellent service once again from jen…
excellent service once again from jen and lorna
May 27, 2026
Unprompted review
Reply from GO Outdoors - Southport
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Amazing place to go staff are brilliant…
Amazing place to go staff are brilliant and friendly and always helpful and polite and ben and Lorna are brilliant staff thank you always
May 22, 2026
Unprompted review
Reply from GO Outdoors - Southport
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Really helpful service by Jen and…
Really helpful service by Jen and Megan. Nothing too much trouble.
May 20, 2026
Unprompted review
Reply from GO Outdoors - Southport
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
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