We were told in store that only High Street stores Price Match! These boots were significantly less expensive online so we left your Stafford store without purchasing anything. We have never been info... See more
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See what reviewers are saying
Visited the Stafford store a few weeks ago seeking some walking boots. I have had real problems securing the right pair with my plantar fasciitis and tendonitis. Rachel was superb. Using her own podia... See more
Company replied
Immediately made to feel welcome without being pushy. Couldn't help me enough. Their products are very good quality and we've had various coats and boots from them. Also if you become a member there a... See more
Company replied
Store assistant gave really useful and helpful advice on foot care. Recommended socks, tried them and instant relief, along with Compeed, made the day so much more bearable. Blisters all healed and so... See more
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Company details
About GO Outdoors - Stafford (Express)
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
11-12 Gaolgate Street, ST16 2BG, Stafford, Staffordshire, United Kingdom
- 01785 336397
4.8
Excellent
255 reviews
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This company invites their customers to review, whether positive or negative
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Friendly service and a reasonable…
Friendly service and a reasonable choice of footwear to choose from.
July 13, 2025
Unprompted review
Reply from GO Outdoors - Stafford (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Shop was fully stocked and the staff in…
Shop was fully stocked and the staff in particular Rachel was friendly and helpful.
July 9, 2025
Unprompted review
Reply from GO Outdoors - Stafford (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Shop assistant did not speak when we…
Shop assistant did not speak when we entered the store, small store we were the only customers, she then disappeared, wasn’t very friendly at all.
June 30, 2025
Reply from GO Outdoors - Stafford (Express)
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Great service.
Great service and we managed to find exactly what we were looking for. Rose looked after us and made us feel welcome and sorted out our questions with confidence. Would def go back again.
July 2, 2025
Unprompted review
Reply from GO Outdoors - Stafford (Express)
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Very helpful and very friendly staff
Very helpful and very friendly staff. Was able to direct me to the items I needed. Special mention to Rachel who helped with finding these items also
July 2, 2025
Unprompted review
Reply from GO Outdoors - Stafford (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Staff were lovely and helpful
Staff were lovely and helpful, prices good too!
June 23, 2025
Unprompted review
Reply from GO Outdoors - Stafford (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
First experience. There will be more!
Returned goods easily that weren’t suitable.
Bought waterproofs which are.
Served by two very helpful ladies.
Thanks.
June 14, 2025
Reply from GO Outdoors - Stafford (Express)
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Rachel in the Stafford made shopping…
Rachel in the Stafford made shopping bearable for me. Many thanks 👍
June 10, 2025
Unprompted review
Reply from GO Outdoors - Stafford (Express)
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Was served by Karen today lovely lady…
Was served by Karen today lovely lady extremely helpful very professional thank you very good experience will definitely use store more often
June 5, 2025
Unprompted review
Reply from GO Outdoors - Stafford (Express)
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Brilliant customer service.
Visited the store today to buy some tee shirts ....good range and uber helpful sales lady (manager?) made the purchases super easy. A small shop but good range of products and excellent customer service.
June 2, 2025
Unprompted review
Reply from GO Outdoors - Stafford (Express)
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
I have used this store several times…
I have used this store several times and can’t fault the service from the staff.Karen has served me the last few times, always friendly and efficient.would highly recommend this store 😃
May 27, 2025
Unprompted review
Reply from GO Outdoors - Stafford (Express)
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Karen was really helpful
Karen was really helpful and went out of her way to find me some Rab gloves as they weren’t in stock during it being the Spring / Summer season. I felt valued as a customer and left the store smiling. Thank you Karen
May 25, 2025
Unprompted review
Reply from GO Outdoors - Stafford (Express)
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Came in looking for a potential coat…
Came in looking for a potential coat and with the help from Tracy found the perfect one and she was so helpful! excellent customer service and had a good giggle! Thank you!
May 19, 2025
Unprompted review
Reply from GO Outdoors - Stafford (Express)
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
Very helpful and friendly staff
Rose was very helpful, giving advice about walking boots and how to look after them. We are regular customers at this branch, we always find what we need at good prices.
May 17, 2025
Unprompted review
Reply from GO Outdoors - Stafford (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Karen
Karen was so friendly, helpful and kind, that made our recent trip to the store amazing. Just for that reason, will revisit it again.
May 17, 2025
Unprompted review
Reply from GO Outdoors - Stafford (Express)
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Today the staff is all friendly
May 15, 2025
Unprompted review
Reply from GO Outdoors - Stafford (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Stafford branch are so helpful
Stafford branch are so helpful, I’ve bought a number of things over time but my Merrell walking shoes are the best I wasn’t sure which to go for but after discussing my needs the Merrell ones were recommended and were in the sale. They are exactly the right shoe. Thank you Tracy
April 19, 2025
Unprompted review
Reply from GO Outdoors - Stafford (Express)
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Popped into Go Outdoors in Stafford…
Popped into Go Outdoors in Stafford yesterday and i was served by a lady called Karen. She was very helpful and i made a purchase of 3 things which i'am very happy with.
Thank you Karen from Receipt no. 02163-1-99826
May 6, 2025
Unprompted review
Reply from GO Outdoors - Stafford (Express)
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Popped into the store today just to…
Popped into the store today just to pick up a couple of things for a motorbike trip
Not really used the store before but a little put out that everything had two prices standard and member price then when checking my receipt it states beat any price 10% with a members card
The items I bought at full price would have cost me more if I bought a membership as well (£5)
Why the membership? I’ll find other places going forward online which are cheaper without any membership cons
May 6, 2025
Unprompted review
Reply from GO Outdoors - Stafford (Express)
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
The attendant had good knowledge of the…
The attendant had good knowledge of the product and was very helpful, advising me about the discounts available.
May 3, 2025
Reply from GO Outdoors - Stafford (Express)
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
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