GO Outdoors - Stafford (Express) Reviews 

255
TrustScore 5 out of 5

4.8

11-12 Gaolgate Street, ST16 2BG Stafford, Staffordshire, GB


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Rated 2 out of 5 stars

We were told in store that only High Street stores Price Match! These boots were significantly less expensive online so we left your Stafford store without purchasing anything. We have never been info... See more

Company replied

Rated 5 out of 5 stars

Visited the Stafford store a few weeks ago seeking some walking boots. I have had real problems securing the right pair with my plantar fasciitis and tendonitis. Rachel was superb. Using her own podia... See more

Company replied

Rated 5 out of 5 stars

Immediately made to feel welcome without being pushy. Couldn't help me enough. Their products are very good quality and we've had various coats and boots from them. Also if you become a member there a... See more

Company replied

Rated 5 out of 5 stars

Store assistant gave really useful and helpful advice on foot care. Recommended socks, tried them and instant relief, along with Compeed, made the day so much more bearable. Blisters all healed and so... See more

Company replied


Company details

  1. Camping Store
  2. Activewear Store
  3. Bicycle Store
  4. Climbing Club
  5. Horseback Riding Service
  6. Running Store

About GO Outdoors - Stafford (Express)

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Written by the company

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Contact info

  • 11-12 Gaolgate Street, ST16 2BG, Stafford, Staffordshire, United Kingdom

  • 01785 336397

4.8

Excellent

TrustScore 5 out of 5

255 reviews

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1-star

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4.8

All reviews

(255)

35,808 reviews in the last 12 months

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Rated 5 out of 5 stars

Stafford store

We used the Stafford store recently, a lady called Karen was really helpful and friendly.

April 26, 2025
GO Outdoors - Stafford (Express) logo

Reply from GO Outdoors - Stafford (Express)

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Needed some new walking boots

Needed some new walking boots. I have big, wide feet for a lady with the added issue of plantar fasciitis. I’ve not had much luck with walking boots in the past but Tracy was amazing, she helped me find the right pair for me and my awkward feet.
I must have spent an hour trying on all types of boots, ladies and men’s to find the right pair. She was nothing but patient and helpful throughout the whole experience.
Thank you.

May 3, 2025
Unprompted review
GO Outdoors - Stafford (Express) logo

Reply from GO Outdoors - Stafford (Express)

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Really knowledgeable and helpful staff…

Really knowledgeable and helpful staff who go out of their way to support you when your teen is going on his first DofE and you haven’t got a clue what he needs 😉. We have been in three times recently and Tracy is brilliant, really appreciate her help.

May 3, 2025
Unprompted review
GO Outdoors - Stafford (Express) logo

Reply from GO Outdoors - Stafford (Express)

Thanks so much for the 5 star review.

We're pleased you got the support you needed and for taking the time to review us here.

Best wishes,
Go Outdoors Customer Care Team

Rated 4 out of 5 stars

Great service

Great service. Very knowledgeable staff. Made us feel important as a customer. Tracey was the staff member that I would like to be recognised.

May 1, 2025
GO Outdoors - Stafford (Express) logo

Reply from GO Outdoors - Stafford (Express)

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 4 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

I was served today by Karen

I was served today by Karen, who found me exactly what I was looking for. It wasn't displayed in the shop, as it was really for the winter season, so even more appreciation to her for finding it!
I got 2 pieces of really nice clothing at reasonable prices. Thanks, Stafford Express.

April 28, 2025
Unprompted review
GO Outdoors - Stafford (Express) logo

Reply from GO Outdoors - Stafford (Express)

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Tracy was extremely helpful in my…

Tracy was extremely helpful in my choosing of walking boots. She offered sound advice as to what I was looking for.

April 26, 2025
Unprompted review
GO Outdoors - Stafford (Express) logo

Reply from GO Outdoors - Stafford (Express)

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent Customer Service

Collected my reserved order. Excellent customer service asked me if I wanted to try the boots on before I left which I wasn’t expecting.

Will be recommending this branch to people visiting Stafford,

April 27, 2025
Unprompted review
GO Outdoors - Stafford (Express) logo

Reply from GO Outdoors - Stafford (Express)

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Really helpful staff

Really helpful staff (Tracy), took the time to help kit out my daughter ready for her DofE.
Gave good, honest advice.

April 26, 2025
Unprompted review
GO Outdoors - Stafford (Express) logo

Reply from GO Outdoors - Stafford (Express)

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Karen was exceptionally helpful and…

Karen was exceptionally helpful and went out of her way to assist us with shoe sizes along with good advice for the membership and DofE cards. As well as the packet food quantities. We will be back for more supplies and advice, thanks!

April 26, 2025
Unprompted review
GO Outdoors - Stafford (Express) logo

Reply from GO Outdoors - Stafford (Express)

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

The attentiveness and knowledge of Pete…

The attentiveness and knowledge of Pete led me to buy the best walking shoes for my purposes.

April 24, 2025
Unprompted review
GO Outdoors - Stafford (Express) logo

Reply from GO Outdoors - Stafford (Express)

Hi,

Thanks for taking the time to leave us a 5 star review. We appreciate it.

If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great service

Assisted by the very helpful Tracy to find walking boots, given some good tips about lacing them up, and she (along with another member of staff) was really helpful getting my daughters DofE discount, thanks both 👍 😀

April 25, 2025
Unprompted review
GO Outdoors - Stafford (Express) logo

Reply from GO Outdoors - Stafford (Express)

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Friendly staff and not pushy but offer…

Friendly staff and not pushy but offer help and advice if needed - served by Karen today who was very friendly and helpful.

April 21, 2025
Unprompted review
GO Outdoors - Stafford (Express) logo

Reply from GO Outdoors - Stafford (Express)

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Very friendly and helpful staff

Very friendly and helpful staff, not pushy at all leave you to browse then once you have decided what you want they are always happy to advise if what you have choosen will be fit for the task in hand. always use the Stafford branch.

April 13, 2025
GO Outdoors - Stafford (Express) logo

Reply from GO Outdoors - Stafford (Express)

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

The staff are friendly and helpful

The staff are friendly and helpful, great service! I will definitely be going back.

April 9, 2025
GO Outdoors - Stafford (Express) logo

Reply from GO Outdoors - Stafford (Express)

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Really friendly service from Karen who…

Really friendly service from Karen in the Stafford store who was welcoming and helpful. Thank you!

April 5, 2025
Unprompted review
GO Outdoors - Stafford (Express) logo

Reply from GO Outdoors - Stafford (Express)

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great service in store

Great service in store, a lovely young lady named Meg helped me find the right jacket. Will visit again

April 11, 2025
Unprompted review
GO Outdoors - Stafford (Express) logo

Reply from GO Outdoors - Stafford (Express)

We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.

Thanks for shopping with us and we hope to see you again soon.

Kind Regards
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Very helpful and friendly staff

Very helpful and friendly staff, always happy to advise. I've shopped here several times before and will certainly continue to do so in future.

April 11, 2025
Unprompted review
GO Outdoors - Stafford (Express) logo

Reply from GO Outdoors - Stafford (Express)

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Visited the Stafford store unsure of…

Visited the Stafford store unsure of what type of boots I needed for a hike in the Lakes. Meg was super helpful and knowledgable on the products instore, and online! Purchased a pair of scarpa boots - I’m confident they will do the job after Megs recommendation! Thanks Meg

April 11, 2025
Unprompted review
GO Outdoors - Stafford (Express) logo

Reply from GO Outdoors - Stafford (Express)

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Exceptionally helpful and polite

Came into the shop looking for some advice on outdoor camping equipment, was assisted by Meg who was exceptionally helpful and well mannered and gave me all the information I needed to make my purchases, will come again.

April 10, 2025
Unprompted review
GO Outdoors - Stafford (Express) logo

Reply from GO Outdoors - Stafford (Express)

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

I had a quick turnaround on delivery…

I had a quick turnaround on delivery and everything I ordered arrived except the baseball hat as that arrived under separate cover and I was also very pleased with the quality of the goods and also, some of the merchandise that I ordered came with a bag so that when you have to pack it away for the winter, it can be nicely and neatly put away knowing that it is protected!

April 3, 2025
GO Outdoors - Stafford (Express) logo

Reply from GO Outdoors - Stafford (Express)

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Go Outdoors Customer Care Team

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