We were told in store that only High Street stores Price Match! These boots were significantly less expensive online so we left your Stafford store without purchasing anything. We have never been info... See more
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See what reviewers are saying
Visited the Stafford store a few weeks ago seeking some walking boots. I have had real problems securing the right pair with my plantar fasciitis and tendonitis. Rachel was superb. Using her own podia... See more
Company replied
Immediately made to feel welcome without being pushy. Couldn't help me enough. Their products are very good quality and we've had various coats and boots from them. Also if you become a member there a... See more
Company replied
Store assistant gave really useful and helpful advice on foot care. Recommended socks, tried them and instant relief, along with Compeed, made the day so much more bearable. Blisters all healed and so... See more
Company replied
Company details
About GO Outdoors - Stafford (Express)
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
11-12 Gaolgate Street, ST16 2BG, Stafford, Staffordshire, United Kingdom
- 01785 336397
4.8
Excellent
255 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Walking Boots
Walking Boots
I went to get some new walking boots a good selection to look at the young lady came to get the size I needed.she was very helpful easy to talk to her name Karen really nice lady .
Thank you Karen.
April 7, 2025
Unprompted review
Reply from GO Outdoors - Stafford (Express)
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
Karen was very knowledgeable and…
Karen was very knowledgeable and assisted in purchasing 2 different rucksacks for various uses and renewed our membership as it had lapsed.
April 6, 2025
Unprompted review
Reply from GO Outdoors - Stafford (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Great service from Karen…
Great service from Karen as we shopped in store today,very friendly and helpful.
April 6, 2025
Unprompted review
Reply from GO Outdoors - Stafford (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Fantastic customer service from Karen
Fantastic customer service from Karen!!!
Top class
April 6, 2025
Unprompted review
Reply from GO Outdoors - Stafford (Express)
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Thank you to Karen at Stafford Express…
Thank you to Karen at Stafford Express for assisting us today with the purchase of a small picnic table. The item was not on display but Karen soon located the item and completed the sale in a friendly manner, I also renewed my membership for the next year. Well done Stafford GoOutdoors.
April 6, 2025
Unprompted review
Reply from GO Outdoors - Stafford (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
We where served by Karen today and she…
We where served by Karen today and she was absolutely perfect, informative and helpful. Thanks
April 5, 2025
Unprompted review
Reply from GO Outdoors - Stafford (Express)
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Stafford (Express)
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Stafford (Express)
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
On Sunday Tracy served me,she was very…
On Sunday Tracy served me,she was very helpful.Nice and polite.
March 30, 2025
Unprompted review
Reply from GO Outdoors - Stafford (Express)
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Excellent service in Stafford
I was served by Karen today as I was looking to buy a new pair of walking trainers. She was extremely helpful and her product knowledge was excellent. I will certainly be returning to Go Outdoors.
March 28, 2025
Unprompted review
Reply from GO Outdoors - Stafford (Express)
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
The Assistants/Sales - Tracy was very knowledgeable
We were helped by Tracy in the shop. Didn’t really know what sort of style of boots we needed however she was very knowledgeable.
Much appreciated
March 22, 2025
Unprompted review
Reply from GO Outdoors - Stafford (Express)
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Friendly and good experience
I'm planning a long walk and needed lots of accessories. Liv and Tracy were extremely helpful and knowledgeable. They were friendly and helpful and I shall definitely return to Stafford Go Outdoors.
Thank you 😊
March 15, 2025
Unprompted review
Reply from GO Outdoors - Stafford (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Clean & tidy
Clean & tidy, fantastic service from Tracy, really helped finding what we were after.
March 22, 2025
Unprompted review
Reply from GO Outdoors - Stafford (Express)
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Tracey was very friendly and welcoming
Tracey was very friendly and welcoming
Amazing worker
March 22, 2025
Unprompted review
Reply from GO Outdoors - Stafford (Express)
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Excellent store
Small store but packed full of stock. Store was clean and organised with excellent staff. Served by Tracy who was knowledgeable and friendly. Would definitely visit again when in Stafford.
March 15, 2025
Unprompted review
Reply from GO Outdoors - Stafford (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Lovely experience
Very clean store and extremely helpful staffs members I was 𝘀𝗲𝗿𝘃𝗲𝗱 𝗯𝘆 𝗿𝗼𝘀𝗲 she was extremely helpful and kind she was also a great person to talk to about walking boots .i had a lovely experience I would 100% recomed this store to anyone!
March 21, 2025
Unprompted review
Reply from GO Outdoors - Stafford (Express)
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Stafford (Express)
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
The staff were lovely especially Karen…
The staff were lovely especially Karen who advised me to become a member and therefore save £20. Also I received a voucher for £5 off my next purchase.
March 19, 2025
Unprompted review
Reply from GO Outdoors - Stafford (Express)
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Great shop that is well stocked
Great shop that is well stocked. Assistant Karen was very helpful and informative in choosing the right footwear.
March 19, 2025
Unprompted review
Reply from GO Outdoors - Stafford (Express)
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Popped into store at the weekend to…
Popped into store at the weekend to have a browse for some sunglasses for an upcoming holiday.
Team member Rachel was very helpful and we left with not only a great pair of sunglasses but some great mid layer fleeces.
Will definatley return to store
March 16, 2025
Unprompted review
Reply from GO Outdoors - Stafford (Express)
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
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