GO Outdoors - Stockton Reviews 

The product that I bought is very good. There was a good range to choose from. The man on the till was excessively rude to me, continuing to shout across the shop as I left.
Needless to say, I shall not be returning in the near future.

Unfortunately not the best of experiences last couple of visits. Lots of staff just stood chatting to one another, told a product I wanted was upstairs to then be told it was downstairs, still unable to find the product myself I yet again asked a staff member it was back upstairs , when someone DID eventually show their face in their department, dealt with me in a totally uninterested manner with no real customer service. Sold me something that didn’t fit the item requested meaning another wasted journey back to store. Where are the days when store staff really knew what they were selling in their relevant department?

Not the best experience to be honest.

Great service at a decent price.

Went with my granddaughter, on 28.06.26, who needed hiking boots, socks and equipment for Duke of Edinburgh Award, had a list from school. Helen was amazing, couldn't have been more helpful or obliging, made the whole experience seamless, pleasent and quick!

I was looking for shoes to support my in sole and still fit properly. Helen was in the shoe department and could see I was struggling to find something suitable. We had a chat about what I was looking for and Helen made some recommendations. But after a few more attempts I still couldn't find anything. So Helen suggested trying a foot and gait analysis to see what it would recommend and from there I was able to try some more shoes on. Although I didn't come away with any, I really appreciated Helen's time and patience and taking me through the analysis to get an idea of suitable footwear. I wouldn't hesitate to go back and speak with Helen.

We were helped by Helen in the walking boot department, and she was brilliant!!! Very knowledgeable and able to advise us on the best pair of boots and socks.
We were served at the till by Karen who was friendly and kind.
Thank you to both staff, you made our experience easy!

Was served by a lovely young lady called Millie. She was very nice and polite, offered advice on Yorkshire walks and was highly helpful on questions I had asked.

I wanted advice on walking boots for a trek I am doing and Jason was brilliant, advising me on the importance of ankle support for the terrain, the different makes and sizing , etc. He took time and gave lots of valuable information too, also explaining about the socks I would need for the 5 day trek. I bought the boots and 2 pairs of socks and am delighted. Would definitely go back in the future. Excellent service!

Great amount of stock / sizes. Had exactly what I was looking for. Polite friendly staff at checkout. Easy & pleasant shopping experience.

Everyone was so helpful in the store. Karen was lovely on the till, interacting with my grandaughter. Thank you

I was a little unhappy as I bought a gas pipe fitting for my cadac , at the till I asked a colleague last week if they were universal fittings , they assured me it would fit my newly purchased cadac . I went away for the weekend with my wife and VW camper . Fully stocked up on meats etc , excited to use my new cadac only to find that the gas pipe sold was indeed the wrong one .
I found out that there is a screw and a quick release fitting of which mine was . We then had to eat out which cost us considerably more money .
As you can imagine i was not really happy about the service / advice I had been given but as soon as I entered the store and spoke to Claire and Karen their cheeky charm and wit soon had me laughing and they simply asked me to swap it then served me the refunded difference. All with good craic . Credit to them both for impressing a customer who initially was unhappy to say the least . Smooth and easy with great personality.

Extremely helpful, polite and kind staff. Excellent prices and quality. Thank you, Lewis and Abbie!

Served by Caitlyn she was very polite and kind especially with helping me carry the items the till

Customer service was great from Rebecca!

I was in to looking for walking shoes for the 3 Peaks just before the walk ( foolish I know !) And while looking at a mass of shoes not knowing which would be best, Rebecca a staff member came over and was very helpful in getting a shoe that fit perfectly.

Since then I have completed the walk and can safely say they were an amazing pair of shoes that gave me no blisters until the very end of the walk but even then this was my fault for not having a spare pair of socks.

So in summary id highly recommended this store both for choice and service ( from Rebecca)

Jay and Helen were great assistants, giving me advice and supplying a pair of walking boots

Helen was very helpful. She explained she was in training if she couldn't answer everything. Didn't rush me.
Very pleased and friendly

Karen was very polite and helped us get everything we need. Great customer services!!!

One of the lights I received was a faulty return,all the box it was in
was torn and taped up with sellotape ,button broke and battery not sealed plus not working
Had to go back to shop to return ,would not exchange cos lights in shop were £2 dearer cos of new packaging ,
Lights came from Kingston store ,I returned to Stockton store
I did not return a faulty item ,the light i received was obviously an item that a previous customer had returned faulty but was sent out to me in that condition,packaging ripped and taped up with sellotape
instead of a new one in sealed packaging ( it was NOT NEW )
Hence me having to go back to the store again for me to get a NEW light
Which should of been sent to me in the first place

We had an expected date for click & collect, but we didn’t get the promised email telling us the item was in store. We had to call GO - Daisy was apologetic and helpful.