Brought a Berghaus 600XL tent. Tent is fantastic, was a small issue but the customer service at Go Outdoors Hanley was incredible. Old skool customer service, looking for solutions and ways to help th... See more
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We had a fantastic experience at Go Outdoors thanks to Harry. He was incredibly friendly, knowledgeable, and genuinely took the time to help us choose the right camping equipment for our family.... See more
Company replied
Went to my local store to buy a metal detector set advertised, only to be told that the kits are not offered in store. I hate to order online, and prefer to spend my money at a local store, for a good... See more
Company replied
I had a fantastic experience at the Go outdoors Stoke branch, in search for a bike. Kyle made sure that no question was too much trouble and had my bike sorted within the day! This is rare as other bi... See more
Company replied
Company details
About GO Outdoors - Stoke
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Festival Park, Pavilion Drive, ST1 5SJ, Stoke-on-Trent, United Kingdom
- 01782 307800
4.9
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Buying walking shoes.
I recently went to Go Outdoors, Hanley with my adult son on a Saturday morning, to buy him a pair of walking trainers/shoes. Anthony was very knowledgeable and really helped my son make an informed choice on the shoes he was buying. With such a big range of choices Anthony was instrumental in my son getting the perfect pair of shoes.
Thanks Anthony!
June 20, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
What pleasant staff which we found very helpful. The manager was most helpful.
Is the lady waiting for our lot mention something about
July 26, 2026
Unprompted review
Reply from GO Outdoors - Stoke
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Great store
Great store, gave out good advice for what I needed and the cashier Katie D was very friendly :)
July 26, 2026
Unprompted review
Reply from GO Outdoors - Stoke
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Always great service
Always great service. Rory very Pleasant to deal with
July 26, 2026
Unprompted review
Reply from GO Outdoors - Stoke
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Great store
Great store, friendly staff, Katie D was very pleasant at the counter. My son always loves running around the shop as well.
July 26, 2026
Unprompted review
Reply from GO Outdoors - Stoke
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Really good service and TOM on the…
Really good service and TOM on the tills was extremely quick and efficient all the while chatting and being really friendly
July 25, 2026
Unprompted review
Reply from GO Outdoors - Stoke
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Great support and product knowledge to…
Great support and product knowledge to help us buy the perfect mountain bike back pack. Thank you to Joel, Nathan & Claire 👌🏻👍🏻
July 25, 2026
Unprompted review
Reply from GO Outdoors - Stoke
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Go Outdoors Customer Care Team
Bargain with helpful and knowledgeable advice
Went to get some camping equipment (which we brought what we needed) and ended up buying a polygon bike. Kyle was very helpful and knowledgeable, happy to answer any questions. We did not feel pressured by him to buy the bike and he was very easy to talk to.
July 25, 2026
Unprompted review
Reply from GO Outdoors - Stoke
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
One of the best experiences
One of the best experiences I’ve had in a retail environment especially Joel who helped massively with his knowledge and experience in camping equipment helped and advised us and eventually bought a full Berghuas camping setup then at the tills were greeted and treated like there favourite customer by Clare and Chelsea thanks very much 😊
July 25, 2026
Unprompted review
Reply from GO Outdoors - Stoke
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Had a great experience today
Had a great experience today. Ive struggled getting my DofE card to work the manager (blonde lady, sorry forgot her name) and a man on the till Josh, helped me out by providing the discount without my card. After showing the proof of attempting to get one, they helped me with the right number to call and sort it but sorted what i needed on the day. Thank you!
July 25, 2026
Unprompted review
Reply from GO Outdoors - Stoke
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Great service from Tom
Great service from Tom, will definitely come again
July 24, 2026
Unprompted review
Reply from GO Outdoors - Stoke
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Good service from Tom
Just been in and served by Tom. Really helpful in trying to sort an issue with our Go Outdoors card.
July 24, 2026
Unprompted review
Reply from GO Outdoors - Stoke
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
I had a fantastic experience at the Go…
I had a fantastic experience at the Go outdoors Stoke branch, in search for a bike. Kyle made sure that no question was too much trouble and had my bike sorted within the day! This is rare as other bike shops would have me waiting a few days until collection.
July 23, 2026
Unprompted review
Reply from GO Outdoors - Stoke
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Got everything I needed
Got everything I needed. Tom on the till was really helpful and friendly
July 24, 2026
Unprompted review
Reply from GO Outdoors - Stoke
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Went into Soke branch for a icebox
Went into Soke branch for a icebox, went upstairs to look at tents Nathan approached us and asked if we needed any help,he was absolutely brilliant gave us very good advise with us never been camping before we bought a Berghaus adhara air 500 ,plus a beghaus tent carpet, tent footprint, didn't have the canopy but will be returning for this, Nathan was very professional, informative, made our visit worthwhile, oh and bought a coolbox
July 22, 2026
Unprompted review
Reply from GO Outdoors - Stoke
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Reply from GO Outdoors - Stoke
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Went in with a faulty chair today got…
Went in with a faulty chair today got sorted out brilliantly by Claire and jaydon. They were amazing
July 21, 2026
Unprompted review
Reply from GO Outdoors - Stoke
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Picked up my bike from Kyle
Picked up my bike that I'd ordered the week before. Excellent, friendly and professional service by Kyle.
Thank you
July 18, 2026
Unprompted review
Reply from GO Outdoors - Stoke
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Salt of the earth
Harry has been helpful before in providing advice about equipment within the store.
Today Harry was on the till.
Salt of the earth like most decent proper Stokies ! A pleasure.
July 21, 2026
Unprompted review
Reply from GO Outdoors - Stoke
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
I had great customer service with Paul…
I had great customer service with Paul grate guy really helpful hope to see him next time we’re there
July 21, 2026
Unprompted review
Reply from GO Outdoors - Stoke
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
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