I came into buy a camp stove for home use in case of black outs etc. Met a member of staff called Joel who was exceptional. Joel was very attentive, patient with all my questions, extremely knowledgab... See more
Company replied
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See what reviewers are saying
My other half purchased a coat in the wrong size and removed the tags. Claire and Nathan were super, they made it so easy to get it swapped without any issues and actually spoke to you like human bein... See more
Company replied
Good service at the walking shoes section, and professional check out despite an issue - quickly resolved by James. The till was showing an incorrect price. Speedily checked and the till updated. Well... See more
Company replied
Greeted by a lovely young man called Tom who helped me find exactly what I was after and gave me some great advice on which one to get. He was very friendly and polite and made my trip to the store mu... See more
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Company details
About GO Outdoors - Stoke
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Festival Park, Pavilion Drive, ST1 5SJ, Stoke-on-Trent, United Kingdom
- 01782 307800
4.9
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Harry at the tills was very friendly…
Harry at the tills was very friendly and helpful.
October 10, 2026
Unprompted review
Reply from GO Outdoors - Stoke
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Very well presented store and lovely staff.
Very well presented store and lovely helpful staff. Served by a lovely gentleman called Tom, very kind and put a smile on our face :)
October 11, 2026
Unprompted review
Reply from GO Outdoors - Stoke
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Ethan was a great help in chatting…
Ethan was a great help in chatting through the items purchased making sure the boots fitted correctly and making sure we had the correct socks and boot protection and cleaner. Thanks for your help.
October 11, 2026
Unprompted review
Reply from GO Outdoors - Stoke
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Stoke
Hi,
Thanks for taking the time to leave us a 4 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Amazing service from Theresa!!!
Theresa was an amazing presence at the store, she made us very welcome and personalised the experience to all out needs. Her warmth and friendliness made the trip very memorable and made us feel like a part of the Go Outdoors community.
October 10, 2026
Unprompted review
Reply from GO Outdoors - Stoke
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Theresa is brilliant
Theresa was amazing in helping us pick out what we needed, she gave plenty of advice and was thorough even though it was close to closing time, 10/10 service.
October 10, 2026
Unprompted review
Reply from GO Outdoors - Stoke
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Theresa was brilliant
Theresa was brilliant, she was super helpful sharing her great expertise. She was so incredibly knowledgeable and made our experience so memorable. An Incredible person and an incredible experience.
October 10, 2026
Unprompted review
Reply from GO Outdoors - Stoke
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
James was very helpful and efficient at…
James was very helpful and efficient at the till.
October 10, 2026
Unprompted review
Reply from GO Outdoors - Stoke
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
jess was a massive help finding me a…
jess was a massive help finding me a waterproof jacket with the help of ‘mother theresa ‘ thankyou
October 10, 2026
Unprompted review
Reply from GO Outdoors - Stoke
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Stoke
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Theresa was extremely helpful when I…
Theresa was extremely helpful when I was trying to choose footwear. Her advice was very knowledgeable and she herself very friendly and chatty. She really made sure that I had all of the help I needed.
October 9, 2026
Unprompted review
Reply from GO Outdoors - Stoke
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Good quality products
Good quality products, ordering is easy and if there is a problem the staff are always helpful. Goods are always delivered in a friendly manner
September 10, 2026
Reply from GO Outdoors - Stoke
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Harry was lovely and helpful 🙂
October 10, 2026
Unprompted review
Reply from GO Outdoors - Stoke
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Harry is a top lad
October 10, 2026
Unprompted review
Reply from GO Outdoors - Stoke
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Fantastic shop
Great shop layout fantastic service,great products.Really nice lad on the till,Rory,very helpful,went that extra mile nice to see in shops these days...
October 9, 2026
Unprompted review
Reply from GO Outdoors - Stoke
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Tom was amazing !!!!
Tom was really helpful when trying on riding boots he was kind and had great customer service. He was really chatty which made the whole thing a really lovely experience. It was definitely the best customer service I have encountered in a very long time.
October 9, 2026
Unprompted review
Reply from GO Outdoors - Stoke
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Katie, Tom and Josh H - thank you
Katie, Tom and Josh H couldn’t have been more helpful and helped me load the car with some heavy bags. Thanks guys
October 9, 2026
Unprompted review
Reply from GO Outdoors - Stoke
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Excellent process from start to finish
Excellent process from start to finish, easy to navigate website, delivery options and well packaged product.
September 28, 2026
Reply from GO Outdoors - Stoke
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
This store on festival park managed by…
This store on festival park managed by Jo has never failed to offer first class service for the last 12 years that I can remember.
Jo runs a tight ship and her staff are a credit to her leadership.
However busy she is she never fails to smile, help, and have time for you. She goes out of her way to ensure you leave the store happy.
In terms of management, she could teach many people how to steer a ship!
A pleasure to do business there today - as always.
Thank you Go Outdoors Stoke - a credit to you all. X
October 4, 2026
Unprompted review
Reply from GO Outdoors - Stoke
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
In the Stoke store today Harry was…
In the Stoke store today Harry was amazing, nothing was to much trouble, very friendly and a credit to you team.
October 3, 2026
Unprompted review
Reply from GO Outdoors - Stoke
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
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