We went in store to spend a gift voucher we'd had for Christmas and managed to find everything we wanted, in stock and within budget. Tom served us at the till and he was such a nice lad, polite, happ... See more
Company replied
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Tom served us today after purchasing some fishing equipment and he was very polite and smiley throughout our experience. His customer service was faultless. Thanks, Tom. We also received help and gui... See more
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festival park branch there works a lady in shoe department called Theresa.I’ve bought many shoes off this lady and can honestly say she is extemporary in her job.I hope she is treated and rewarded wel... See more
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We had bought a new tent a few days ago! Unfortunately there was a problem with one broken piece of the tent. I explained to Katie on the Door who was very welcoming. She arranged for Joel from the... See more
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Company details
About GO Outdoors - Stoke
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Festival Park, Pavilion Drive, ST1 5SJ, Stoke-on-Trent, United Kingdom
- 01782 307800
4.9
Excellent
5K reviews
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Always like shopping in Go Outdoors
Always like shopping in Go Outdoors. Fantastic member discounts, friendly and knowledgeable staff. I was served by Tom on my last visit, who went above and beyond to answer my questions on Hiking, compasses and maps. 😊😊😊
August 14, 2026
Unprompted review
Reply from GO Outdoors - Stoke
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Kyle was amazing at helping with the…
Kyle was amazing at helping with the cycle scheme and ensure long the bike was ready for me to collect. Very good member of staff should be a sample to the rest of :)
August 18, 2026
Unprompted review
Reply from GO Outdoors - Stoke
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
The staff were so helpful and resolved…
The staff were so helpful and resolved out online order and purchase issue. They really sorted it out quickly and efficiently. Tje atempts to sort this out on line were hopeless we filled in a form and never got a response and when calling I was not prepared to wait 25 minutes and tried on several occasions - thanks again to the 2 great staff at the store for Helping us.
August 18, 2026
Unprompted review
Reply from GO Outdoors - Stoke
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Go Outdoors Customer Care Team
Very helpful staff
I was looking for a Jetboil fast cooker and was served by Kyle and Niamh who were both very helpful and made my shopping experience very easy.
August 18, 2026
Unprompted review
Reply from GO Outdoors - Stoke
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Helpful
Rory served me at Festival park Go Outdoors, he was pleasant, chatty and very helpful
August 17, 2026
Unprompted review
Reply from GO Outdoors - Stoke
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
the hole thing from start to finish was…
the hole thing from start to finish was good and it was smooth ride thanks
August 3, 2026
Reply from GO Outdoors - Stoke
Hi,
Thanks for taking the time to leave us a 4 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Tom was excellent in solving our issue…
Tom was excellent in solving our issue re an online order. Very profesional
August 16, 2026
Unprompted review
Reply from GO Outdoors - Stoke
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Still waiting for a refund over a week…
Still waiting for a refund over a week ago sent email let’s see if I get some answers why
August 9, 2026
Reply from GO Outdoors - Stoke
Thank you for taking the time to leave your review. It really is appreciated.
Please accept our apologies for the delay in issuing your refund for the items that have been returned. This has now been issued back to the original payment method on the order and will be visible in your account in 3-5 working days.
We hope this information is of use and that we can be of assistance again in the future.
Kind regards,
GO Outdoors Customer Care Team
Today I visited Go Outdoors to purchase… all sorts for a long hike
Today I visited Go Outdoors to purchase items for a long hike. Staff were brilliant! Special mention to Rory who helped me find lost bits for my walking poles and to the assistant (male, but didn't get his name) who helped and advised me on a number of items from sleeping bag liner to water bottles. Thank you 😊
August 16, 2026
Unprompted review
Reply from GO Outdoors - Stoke
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
Amy was such a great help
Amy was such a great help! Very helpful and kind
August 15, 2026
Unprompted review
Reply from GO Outdoors - Stoke
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Had the pleasure of meeting Theresa on…
Had the pleasure of meeting Theresa on the sports footwear department.
Nothing was too much trouble for this lady .
Helped me choose a pair of running trainers.
I’m struggling with plantar fasciitis at present so needed to choose the most comfortable pair .
Theresa was very knowledgeable & valuable experience helping me choose a pair of Brookes which I am happy with ,
Thanks Theresa
August 15, 2026
Unprompted review
Reply from GO Outdoors - Stoke
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Stoke
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
We visited Go Outdoors last Friday and…
We visited Go Outdoors last Friday and purchased a Eurohike Rydal 500 tent. We returned this evening to purchase camp beds and sleeping bags, and when we got to the till, we noticed there was an offer on.
I asked whether the offer had been running last week when we purchased our tent, and I was told that it had. Unfortunately, we hadn’t been offered the promotion at the time.
Chelsea, who was serving us at the till, spoke to Clare, and I have to say they were both extremely quick and helpful in resolving the situation. They arranged for us to receive the offer, which we really appreciated.
Thank you so much to Chelsea and Clare for the excellent customer service. It was lovely to have our issue dealt with so efficiently and professionally.
I will definitely look forward to shopping with you again soon! ⭐️⭐️⭐️⭐️
August 14, 2026
Unprompted review
Reply from GO Outdoors - Stoke
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Really good experience at GO Outdoors…
Really good experience at GO Outdoors today. Clare Cowie was brilliant — really friendly, helpful and took the time to help us find what we needed. Nothing felt like too much trouble.
Great customer service and definitely deserves a mention. Thanks Clare!
August 14, 2026
Unprompted review
Reply from GO Outdoors - Stoke
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
Best cycle department in Staffordshire.
Today I visited the festival park store and was greeted by a tremendous member or staff called kyle who couldn't of helped me more his friendly approachable attitude and clear vast knowledge of the subject matter reassured me I wss in the right place. I couldn't not recommend the bicycle department at go out doors festival park more. Having been a cyclist for 20 years and using many bicycle shops. This is by far my best experiance. Shop with confidence.
August 14, 2026
Unprompted review
Reply from GO Outdoors - Stoke
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
it was an overall amazing experience
it was an overall amazing experience
August 12, 2026
Unprompted review
Reply from GO Outdoors - Stoke
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Everything we needed- membership and…
Everything we needed- membership and Duke of Edinburgh discount meant we saved £35. Tom was great at the till and updated my membership card and was really friendly. Thank you.
August 12, 2026
Unprompted review
Reply from GO Outdoors - Stoke
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Friendly helpful staff
Tom and Tilly were very helpful when we popped in to buy supplies to help us in the heatwave.
August 12, 2026
Unprompted review
Reply from GO Outdoors - Stoke
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
had a delivery of a new tent
had a delivery of a new tent, process online was good and simple to do,
delivery was amazing as it was being delivered to a friends house and was her mum who was in for the delivery, due to her age the delivery driver offered to take it into the house for her so she wasn’t struggling to take it in due to the weight of it. was thankful for a nice and professional driver
July 27, 2026
Reply from GO Outdoors - Stoke
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
The parcel was delivered to store ready…
The parcel was delivered to store ready for collection on my return from holiday
July 30, 2026
Reply from GO Outdoors - Stoke
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
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