Spoke with James who was exceptional in his manner and went above and beyond with customer service ensuring I was entirely happy. Polite and curteous and could not do enough to help. First class ser... See more
Company replied
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We went in store to spend a gift voucher we'd had for Christmas and managed to find everything we wanted, in stock and within budget. Tom served us at the till and he was such a nice lad, polite, happ... See more
Company replied
Josh and jo made the purchase super easy, especially as an item was out of stock. Did everything they could to get me a sale item and keep the deal worth while. There was a lad upstairs on cam... See more
Company replied
Visited Hanley branch today got served by lad name tom applied my discount on my card very friendly thank you bud 👍
Company replied
Company details
About GO Outdoors - Stoke
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Festival Park, Pavilion Drive, ST1 5SJ, Stoke-on-Trent, United Kingdom
- 01782 307800
4.9
Excellent
5K reviews
Asks customers to review
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At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Great experience with Harry
Waiting at the till to be served, a very pleasant member of staff waved us over to the till, asked if we had found everything we needed and was very professional and polite, honestly if more staff gave as much to their job as Harry, that place would be even better
August 7, 2026
Unprompted review
Reply from GO Outdoors - Stoke
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
The lad at the checkout harry was very…
The lad at the checkout Harry was very helpful and had amazing customer service need more people like him in the industry 💯
August 7, 2026
Unprompted review
Reply from GO Outdoors - Stoke
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Excellent, professional and friendly service
Excellent and professional service from Anthony, he was extremely knowledgeable about walking shoes.
Friendly and helpful service from Harry on paying for my purchases. I would highly recommend Go Outdoors in Stoke.
August 6, 2026
Unprompted review
Reply from GO Outdoors - Stoke
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Very helpful and attentive staff
Very helpful and attentive staff. Harry on the till was especially helpful
August 6, 2026
Unprompted review
Reply from GO Outdoors - Stoke
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Harry did a great job
Harry did a great job, first on the phone, then at the store. Clear, keen, active manner. A pleasure to deal with. Sadly, he and his manager were selling me the wrong product, and I drove for two hours only to find the part didn't fit. In talking to several GO stores trying to put this right, I found a wide variety of abilities, so when you do find a Harry in Stoke, or a Tom in Shrewsbury, appreciate them.
July 28, 2026
Unprompted review
Reply from GO Outdoors - Stoke
Hi,
4 star reviews are important to us and reviews like this help us establish that we're going in the right direction.
Thanks for shopping with us.
Kind Regards
Go Outdoors Customer Care Team
Absolutely BRILLIANT!!
Absolutely BRILLIANT!!
Product knowledge was unprecedented, brilliant service, polite & professional.
Store was spotless, every rack stacked full of AMAZING priced products.
Massive thank you to Harry and Josh. Excellent help and I can’t thank you enough for your help.
July 27, 2026
Unprompted review
Reply from GO Outdoors - Stoke
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Great customer care
During our visit to GO Outdoors today we were greeted in the equine department by a lovely lady named Carol. Carol was super helpful with my daughter supporting her with sizing and recommendations, we enjoyed chatting with her and were really grateful for her help.
August 5, 2026
Unprompted review
Reply from GO Outdoors - Stoke
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Go Outdoors Customer Care Team
Rory
Rory did. He was helpful,chatty,informative and new his job inside out. An all out pleasant shopping trip for grandsons d of e
August 5, 2026
Unprompted review
Reply from GO Outdoors - Stoke
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Friendly service from Harry and other…
Friendly service from Harry and other staff. Helpful.
August 4, 2026
Unprompted review
Reply from GO Outdoors - Stoke
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Great customer service
I brought a camping table and air bed, served by Harry who was friendly and polite, great customer service
August 4, 2026
Unprompted review
Reply from GO Outdoors - Stoke
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Decent Footwear
Looked everywhere for a decent pair of trainers, finally found them at Go Outdoors. We were served by Harry who was amazing Thank you
August 3, 2026
Unprompted review
Reply from GO Outdoors - Stoke
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Theresa in particular was really…
Theresa in particular was really helpful and knowledgeable about the products we needed, and sorted out what we needed from a whole range of options. Other staff were also helpful and polite. Thank you.
August 4, 2026
Unprompted review
Reply from GO Outdoors - Stoke
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Served by Jo who was very helpful and…
Served by Jo who was very helpful and knowledgeable
August 4, 2026
Unprompted review
Reply from GO Outdoors - Stoke
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Great Service - Tent Exchange
I had to return a tent which had an issue with the small porch air beam. Josh B and his manager Jo were extremely understanding and helpful and offered to either swap over the individual air beam or exchange the entire tent whichever I preferred. It was all sorted very quickly and efficiently. Great customer service and despite the small issue with the porch the tent which is a Berghaus 600xl is an excellent tent and very good value for money.
August 3, 2026
Unprompted review
Reply from GO Outdoors - Stoke
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Go Outdoors Customer Care Team
Quick and easy service
Quick and easy service. Harry Dawson was friendly and helpful. Always happy with the products so far 😎
August 3, 2026
Unprompted review
Reply from GO Outdoors - Stoke
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Very helpful customer service from Harry
Very helpful customer service from Harry
August 3, 2026
Unprompted review
Reply from GO Outdoors - Stoke
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Super Helpful Fishing Team
Paul in the fishing department was very helpful and helped my son get setup for his first fishing experience. Very knowledgeable and no question was too much!, even provided a diagram so we did not forget!.
August 1, 2026
Unprompted review
Reply from GO Outdoors - Stoke
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Brilliant service
We visited the store to purchase camping essentials, for our first time camping. Some items for bundles had sold out, however Harry was brilliant, reassuring and explained what to do next.
August 3, 2026
Unprompted review
Reply from GO Outdoors - Stoke
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
Theresa the shop assistant was…
Theresa the shop assistant was excellent a credit to your shop in Stoke on Trent
August 3, 2026
Unprompted review
Reply from GO Outdoors - Stoke
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
The young lady helped me out with what…
The young lady helped me out with what I needed and the young man that served me on the counter was very polite and helpful.
July 27, 2026
Reply from GO Outdoors - Stoke
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
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