Spoke with James who was exceptional in his manner and went above and beyond with customer service ensuring I was entirely happy. Polite and curteous and could not do enough to help. First class ser... See more
Company replied
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We went in store to spend a gift voucher we'd had for Christmas and managed to find everything we wanted, in stock and within budget. Tom served us at the till and he was such a nice lad, polite, happ... See more
Company replied
Josh and jo made the purchase super easy, especially as an item was out of stock. Did everything they could to get me a sale item and keep the deal worth while. There was a lad upstairs on cam... See more
Company replied
We had bought a new tent a few days ago! Unfortunately there was a problem with one broken piece of the tent. I explained to Katie on the Door who was very welcoming. She arranged for Joel from the... See more
Company replied
Company details
About GO Outdoors - Stoke
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Festival Park, Pavilion Drive, ST1 5SJ, Stoke-on-Trent, United Kingdom
- 01782 307800
4.9
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Excellent service from a very polite…
Excellent service from a very polite and helpful young man named Harry. He offered to help me to take my goods to the car. He also helped with my membership
July 28, 2026
Unprompted review
Reply from GO Outdoors - Stoke
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Great assistance when purchasing…
Great assistance when purchasing folding chairs and top class service from Harry on the tills who offered unprompted to help carry the chairs and the heavy folding trolley to my car.
July 28, 2026
Unprompted review
Reply from GO Outdoors - Stoke
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Very helpful members of staff
Very helpful members of staff, found everything we were looking for. Served by Harry, thanks!
July 28, 2026
Unprompted review
Reply from GO Outdoors - Stoke
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Harry was extremely helpful today with…
Harry was extremely helpful today with our purchases at Go outdoors
July 28, 2026
Unprompted review
Reply from GO Outdoors - Stoke
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
A great experience buying a new pair of…
A great experience buying a new pair of trainers. Anthony spent a lot of time talking through different options and was very knowledgeable.
Huge selection of brands and lots of offers.
July 26, 2026
Unprompted review
Reply from GO Outdoors - Stoke
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
Fantastic service as always at this…
Fantastic service as always at this branch, massive shout out to Hayley and Ethan who were super patient helping me find sizes
July 4, 2026
Unprompted review
Reply from GO Outdoors - Stoke
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement.
Kind regards,
Go Outdoors Customer Care Team
Great all round
Well looked after store, easy to find everything, toilets always clean and customer service great. Tom was our cashier and he was very friendly and had a great, smiley attitude to all customers 😁
July 26, 2026
Unprompted review
Reply from GO Outdoors - Stoke
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
My first time buying from this store (…
My first time buying from this store ( and company entirely! ) and i found the experience really pleasant thanks to Tom :) I didnt expect any service to be honest but he was attentive, quick without making me feel rushed , and even looked at my tote bag when I asked if he thought my stuff would fit in, which usually never happens 🤣 5/5!
July 26, 2026
Unprompted review
Reply from GO Outdoors - Stoke
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Rory was very helpful with all our…
Rory was very helpful with all our questions and helping me to find what I needed before my expedition. Great customer service
July 26, 2026
Unprompted review
Reply from GO Outdoors - Stoke
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Buying walking shoes.
I recently went to Go Outdoors, Hanley with my adult son on a Saturday morning, to buy him a pair of walking trainers/shoes. Anthony was very knowledgeable and really helped my son make an informed choice on the shoes he was buying. With such a big range of choices Anthony was instrumental in my son getting the perfect pair of shoes.
Thanks Anthony!
June 20, 2026
Unprompted review
Reply from GO Outdoors - Stoke
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
What pleasant staff which we found very helpful. The manager was most helpful.
Is the lady waiting for our lot mention something about
July 26, 2026
Unprompted review
Reply from GO Outdoors - Stoke
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Great store
Great store, gave out good advice for what I needed and the cashier Katie D was very friendly :)
July 26, 2026
Unprompted review
Reply from GO Outdoors - Stoke
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Always great service
Always great service. Rory very Pleasant to deal with
July 26, 2026
Unprompted review
Reply from GO Outdoors - Stoke
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Great store
Great store, friendly staff, Katie D was very pleasant at the counter. My son always loves running around the shop as well.
July 26, 2026
Unprompted review
Reply from GO Outdoors - Stoke
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Really good service and TOM on the…
Really good service and TOM on the tills was extremely quick and efficient all the while chatting and being really friendly
July 25, 2026
Unprompted review
Reply from GO Outdoors - Stoke
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Great support and product knowledge to…
Great support and product knowledge to help us buy the perfect mountain bike back pack. Thank you to Joel, Nathan & Claire 👌🏻👍🏻
July 25, 2026
Unprompted review
Reply from GO Outdoors - Stoke
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Go Outdoors Customer Care Team
Bargain with helpful and knowledgeable advice
Went to get some camping equipment (which we brought what we needed) and ended up buying a polygon bike. Kyle was very helpful and knowledgeable, happy to answer any questions. We did not feel pressured by him to buy the bike and he was very easy to talk to.
July 25, 2026
Unprompted review
Reply from GO Outdoors - Stoke
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
One of the best experiences
One of the best experiences I’ve had in a retail environment especially Joel who helped massively with his knowledge and experience in camping equipment helped and advised us and eventually bought a full Berghuas camping setup then at the tills were greeted and treated like there favourite customer by Clare and Chelsea thanks very much 😊
July 25, 2026
Unprompted review
Reply from GO Outdoors - Stoke
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Had a great experience today
Had a great experience today. Ive struggled getting my DofE card to work the manager (blonde lady, sorry forgot her name) and a man on the till Josh, helped me out by providing the discount without my card. After showing the proof of attempting to get one, they helped me with the right number to call and sort it but sorted what i needed on the day. Thank you!
July 25, 2026
Unprompted review
Reply from GO Outdoors - Stoke
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Great service from Tom
Great service from Tom, will definitely come again
July 24, 2026
Unprompted review
Reply from GO Outdoors - Stoke
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
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