I came to the Sunderland branch for a new backpack. I was impressed with how well the store is presented and the top brands that it offers; Rab, Osprey, Columbia etc. Sue was awesome and was... See more
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Asher was incredibly helpful at the till, she made sure we could access our online membership account and also double checked we had the correct gas for our bbq. She was very patient and lovely to tal... See more
Company replied
Very disappointed with the poor customer service given by the young lady who served me today. She gave no attention whatsoever and was more interested in chatting and giggling with her colleague abo... See more
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Called into the Sunderland branch this morning for a pair of walking training shoes and the assistance Karen pull out all the stops. She was very helpful and nothing was a problem. We go every time wh... See more
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Company details
About GO Outdoors - Sunderland
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Pallion Retail Park, SR4 6TY, Sunderland, United Kingdom
- 03443 876770
4.8
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Fantastic support from experienced…
Fantastic support from experienced staff reflecting on a past purchase as well as fantastic advise for today's purchases!
August 20, 2026
Unprompted review
Reply from GO Outdoors - Sunderland
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Go Outdoors Customer Care Team
Great value for money as a member,
Great value for money as a member,
Sue at the Sunderland branch was very helpful and help carry my purchases to my car very much appreciated
August 14, 2026
Unprompted review
Reply from GO Outdoors - Sunderland
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
neil is really helpful to get what i…
neil is really helpful to get what i need with my first hike :) thanks neil! Highly recommended
August 13, 2026
Unprompted review
Reply from GO Outdoors - Sunderland
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Customer service 10/10 Shop itself 10/10
I came to the Sunderland branch for a new backpack. I was impressed with how well the store is presented and the top brands that it offers; Rab, Osprey, Columbia etc.
Sue was awesome and was a delight to talk to. It’s nice to be able to have a conversation with someone so smiley and helpful. Made my experience 10/10
Thanks Sue!
Alex.
August 12, 2026
Unprompted review
Reply from GO Outdoors - Sunderland
Hi,
Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.
Best Wishes
Go Outdoors Customer Care Team
Good staff, great shop for camping equipment
Good staff, lots of variety and always stocked up
July 27, 2026
Reply from GO Outdoors - Sunderland
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Ordered my trainers over 10 days ago…
Ordered my trainers over 10 days ago for click and collect, they still haven't arrived.
I have sent an email to chase up and had no reply
July 27, 2026
Reply from GO Outdoors - Sunderland
Thank you for your review.
We are sorry to hear that your Click & Collect order was not delivered to the selected store within the expected timeframe. We understand that this delay, along with the lack of communication, has caused considerable inconvenience and uncertainty. This is not the level of service we aim to provide.
Your contact with us via our webform has been review and whilst your enquiry was received an automated response was sent with self-service options and instructions on how to request further assistance.
From checking your order we can see that this is showing to have been collected from the collection address on the 04th of August.
We do hope we’ll have the opportunity to restore your confidence in GO Outdoors and provide a much better experience in the future.
Kind regards
Go Outdoors Customer Care Team
I paid for an item and it said between…
I paid for an item and it said between 2 and 3 days , I am on day 3 now and have had no email with tracking
July 24, 2026
Reply from GO Outdoors - Sunderland
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Asher was incredibly helpful at the…
Asher was incredibly helpful at the till, she made sure we could access our online membership account and also double checked we had the correct gas for our bbq. She was very patient and lovely to talk to.
July 29, 2026
Unprompted review
Reply from GO Outdoors - Sunderland
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
Very pleased with Drew who helped me…
Very pleased with Drew who helped me successfully sort out a suitable accessory for my son that took into account some specific needs.
July 25, 2026
Unprompted review
Reply from GO Outdoors - Sunderland
Hello,
Feedback is always important to us and we very much appreciate you leaving a review and giving us 5 stars.
Thank you for choosing to shop with us.
Kind regards,
Go Outdoors Customer Care Team
Excellent help and service from Neil…
Excellent help and service from Neil while buying new walking shoes and socks. Very helpful and knowledgeable.
July 28, 2026
Unprompted review
Reply from GO Outdoors - Sunderland
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Thank you to Ruby Black and Drew…
Thank you to Ruby Black and Drew for your help with the walking sandals. It was near to closing but they made sure I got the size I needed and the sale price too! Highly recommend.
July 27, 2026
Unprompted review
Reply from GO Outdoors - Sunderland
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Very well stocked store but the…
Very well stocked store but the highlight of our visit was your staff member Poppy who couldn’t have been more helpful and was so friendly! Nothing was a problem thank you Poppy for a lovely shopping experience!
July 26, 2026
Unprompted review
Reply from GO Outdoors - Sunderland
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Visited Go Outdoors Sunderland today
Visited Go Outdoors Sunderland today. Served by Emily who was extremely helpful and patuent and went out of her way to ensure I had everything I needed. Great service.
July 25, 2026
Unprompted review
Reply from GO Outdoors - Sunderland
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Great customer service
I was struggling to find the right pair of walking shoes and Neil was a massive help. He brought out loads of pairs and was really patient and friendly. A huge credit to the store.
July 14, 2026
Unprompted review
Reply from GO Outdoors - Sunderland
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Very good customer service
Visited the store a couple of times in the last week for a new gas canister for my Campervan and bought some clothing whilst there. All of the staff were helpful and friendly. Ruby was very attentive and helpful with a return that I had.
July 23, 2026
Unprompted review
Reply from GO Outdoors - Sunderland
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Walking shoes
Getting some walking shoes, very helpful and patient assistance from Karen. Much appreciated. A good selection of shoes to choose from as well.
July 20, 2026
Unprompted review
Reply from GO Outdoors - Sunderland
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Order made date given
Order made date given, message to say ready for collection overall it arrived a day after expected date but happy with purchase
Plenty of parking
July 3, 2026
Reply from GO Outdoors - Sunderland
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Nathan
Nathan was very very helpful I would go back and deal with this lad again
July 17, 2026
Unprompted review
Reply from GO Outdoors - Sunderland
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Sunderland
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Staff very pleasant
Called into the Sunderland branch this morning for a pair of walking training shoes and the assistance Karen pull out all the stops. She was very helpful and nothing was a problem. We go every time when we need anything outdoorsy and all the staff are pleasant and friendly.
July 13, 2026
Unprompted review
Reply from GO Outdoors - Sunderland
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
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