Was served by Sue this morning and can I just say what a delight she was. Very helpful with a lovely smile very polite and you are lucky to have her on your team. Nothing was too much trouble and her... See more
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See what reviewers are saying
Very well served at the Sunderland branch. Went close to closing time and was promptly served by Neil to choose my hiking boots, and explained their membership benefits.
Company replied
Very disappointed with the poor customer service given by the young lady who served me today. She gave no attention whatsoever and was more interested in chatting and giggling with her colleague abo... See more
Company replied
Called into the Sunderland branch this morning for a pair of walking training shoes and the assistance Karen pull out all the stops. She was very helpful and nothing was a problem. We go every time wh... See more
Company replied
Company details
About GO Outdoors - Sunderland
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Pallion Retail Park, SR4 6TY, Sunderland, United Kingdom
- 03443 876770
4.8
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Visited Go Outdoors Sunderland today
Visited Go Outdoors Sunderland today. Served by Emily who was extremely helpful and patuent and went out of her way to ensure I had everything I needed. Great service.
July 25, 2026
Unprompted review
Reply from GO Outdoors - Sunderland
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Great customer service
I was struggling to find the right pair of walking shoes and Neil was a massive help. He brought out loads of pairs and was really patient and friendly. A huge credit to the store.
July 14, 2026
Unprompted review
Reply from GO Outdoors - Sunderland
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Very good customer service
Visited the store a couple of times in the last week for a new gas canister for my Campervan and bought some clothing whilst there. All of the staff were helpful and friendly. Ruby was very attentive and helpful with a return that I had.
July 23, 2026
Unprompted review
Reply from GO Outdoors - Sunderland
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Walking shoes
Getting some walking shoes, very helpful and patient assistance from Karen. Much appreciated. A good selection of shoes to choose from as well.
July 20, 2026
Unprompted review
Reply from GO Outdoors - Sunderland
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Order made date given
Order made date given, message to say ready for collection overall it arrived a day after expected date but happy with purchase
Plenty of parking
July 3, 2026
Reply from GO Outdoors - Sunderland
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Nathan
Nathan was very very helpful I would go back and deal with this lad again
July 17, 2026
Unprompted review
Reply from GO Outdoors - Sunderland
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Sunderland
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Staff very pleasant
Called into the Sunderland branch this morning for a pair of walking training shoes and the assistance Karen pull out all the stops. She was very helpful and nothing was a problem. We go every time when we need anything outdoorsy and all the staff are pleasant and friendly.
July 13, 2026
Unprompted review
Reply from GO Outdoors - Sunderland
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Poor Customer Service
Very disappointed with the poor customer service given by the young lady who served me today.
She gave no attention whatsoever and was more interested in chatting and giggling with her colleague about taking a video of someone outside, which her colleague was unable to do in time.
Till receipt: ASS:22/0 TILL:01449/3 TRANS:82323
July 11, 2026
Unprompted review
Reply from GO Outdoors - Sunderland
We aim to provide excellent customer service at all times and it is saddening to hear that this was not your experience during your recent store visit.
We have now received further details from you via Trust Pilot and your comments have been passed on to the store's management team. The incident will be thoroughly investigated for improvements to be made.
We appreciate you bringing this to our attention and hope that we can be of assistance again soon.
Kind regards,
GO Outdoors Customer Care Team
Great staff very helpful thank you…
Great staff very helpful thank you angel
July 11, 2026
Unprompted review
Reply from GO Outdoors - Sunderland
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Friendly helpful staff.
Neil was so helpful in a laid back no pressure sort of way. He was very knowledgeable about hiking boots which was great because I didn't have a clue. I picked a pair which were not in stock in my size. Neil brought an alternative pair which I loved.
July 10, 2026
Unprompted review
Reply from GO Outdoors - Sunderland
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Sunderland
Hi,
5 star reviews are important to us and reviews like this help us establish that we're going in the right direction.
Thanks for shopping with us.
Kind Regards
Go Outdoors Customer Care Team
Excellent service and advice provided
Excellent service and advice provided from shauna who served us she was very helpful
July 5, 2026
Unprompted review
Reply from GO Outdoors - Sunderland
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Nathan a credit to Go outdoors Sunderland
Just been in to Go outdoors Sunderland. I'm a sea angler, not course or carp, yet I am visiting a lake this weekend with my son for some fun. Nathan proper sorted me out. Told me everything I needed to know and what gear I needed to get started. He even took the time to show me how to connect the rig up.
Thanks Nathan and keep up the excellent service!
Lee.
July 4, 2026
Unprompted review
Reply from GO Outdoors - Sunderland
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Went in with a dream and came out with…
Went in with a dream and came out with many ideas. Nathan has facilitated a full day of fun with his expertise. Top quality service
July 4, 2026
Unprompted review
Reply from GO Outdoors - Sunderland
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Extremely helpful
Extremely helpful! I’m a novice and needed some advice, Nathan was great and friendly.
July 4, 2026
Unprompted review
Reply from GO Outdoors - Sunderland
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Wanted a membership and items
Wanted to find out about a membership and also so items. The lady behind the desk ' Sue', was very helpful in filling out the membership and explaining the benefits. Service was spot on.
July 3, 2026
Unprompted review
Reply from GO Outdoors - Sunderland
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Nathan was extremely helpful when…
Nathan was extremely helpful when looking for fishing hooks.
Thanks
July 3, 2026
Unprompted review
Reply from GO Outdoors - Sunderland
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
easy to order however when i went to…
easy to order however when i went to collect my order from the shop the collection point was upstairs and no lifts i also had my 2 young grand children with me the sales assistant took my details and went upstairs to get my order just fantastic service
June 25, 2026
Reply from GO Outdoors - Sunderland
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
As always, excellent service
As always, excellent service in our Sunderland store. Served by a lady called Sue, who was super helpful and had great product knowledge. Left with more than we went in for! Wish all customer service was as good as good as in this store.
July 1, 2026
Unprompted review
Reply from GO Outdoors - Sunderland
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
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