Really good advice and service from Drew and Ruby. But then again no surprises in this store as the staff are always friendly, knowledgeable and efficient. Been before and will return again.
Company replied
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See what reviewers are saying
Was served by Sue this morning and can I just say what a delight she was. Very helpful with a lovely smile very polite and you are lucky to have her on your team. Nothing was too much trouble and her... See more
Company replied
Very well served at the Sunderland branch. Went close to closing time and was promptly served by Neil to choose my hiking boots, and explained their membership benefits.
Company replied
Very disappointed with the poor customer service given by the young lady who served me today. She gave no attention whatsoever and was more interested in chatting and giggling with her colleague abo... See more
Company replied
Company details
About GO Outdoors - Sunderland
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Pallion Retail Park, SR4 6TY, Sunderland, United Kingdom
- 03443 876770
4.8
Excellent
2K reviews
Asks customers to review
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At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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I had a very informative service...I…
I had a very informative service...I have a problem with my feet and full advice given. Karen is very approachable, knowledgeable and willing to assist
February 24, 2026
Unprompted review
Reply from GO Outdoors - Sunderland
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Your staff were really helpful
Your staff were really helpful, polite and explained all technical aspects it the items we purchased. In particular Ben was most help, thank you Ben!
It was an enjoyable experience shopping in your store and we’ll see you soon!
February 19, 2026
Unprompted review
Reply from GO Outdoors - Sunderland
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Helpful staff
February 8, 2026
Reply from GO Outdoors - Sunderland
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Was served today by Nathan
Was served today by Nathan, he was polite and extremely helpful, found what I was looking for and gave advice about where I might be able to get those things that GoOutdoors do not stock
February 21, 2026
Unprompted review
Reply from GO Outdoors - Sunderland
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Sunderland
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Sunderland shop…
Called to your Sunderland shop yesterday and had a wander. Asked Sue for help and without hesitation, she showed me everything they had that fit my criteria.
I decided on one jacket and bought it. Great quality and decent price.
Thank you to Sue who was polite, knowledgeable and helpful.
Nice lady.
February 16, 2026
Unprompted review
Reply from GO Outdoors - Sunderland
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Finally after 2 years I'm able to…
Finally after 2 years I'm able to acquire this item after numerous emails to yous with out any satisfaction whatsoever even the staff in your outlets did nothing to help me so hope this is the right item !
February 8, 2026
Reply from GO Outdoors - Sunderland
Hi,
Thanks for taking the time to leave us a 4 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Served by Emily
Served by Emily, friendly approach, calm and knowledgeable.
February 14, 2026
Unprompted review
Reply from GO Outdoors - Sunderland
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Website not clear about pick up and no…
Website not clear about pick up and no email to tell me it was ready to pick up at store. Called the store to find out and call was answered rather aggressively
February 7, 2026
Reply from GO Outdoors - Sunderland
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Always a pleasure going to go outdoors…
Always a pleasure going to go outdoors everything you need for wild and stealth camping is pretty much in here 👌
January 29, 2026
Reply from GO Outdoors - Sunderland
Hello,
Feedback is always important to us and we very much appreciate you leaving a review and giving us 5 stars.
Thank you for choosing to shop with us.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Sunderland
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Great prices and very friendly staff
Great prices and very friendly, helpful staff. Always a pleasure to shop here.
February 3, 2026
Reply from GO Outdoors - Sunderland
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Had brilliant service in store today…
Had brilliant service in store today from a lovely lady
February 7, 2026
Unprompted review
Reply from GO Outdoors - Sunderland
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
Excellent service today from Sue
Excellent service today from Sue, very helpful and friendly. Was a great help in finding the right sizes in the items I was looking for. Thank you
February 7, 2026
Unprompted review
Reply from GO Outdoors - Sunderland
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Friendly shopping experience
Nice friendly shopping experience, served by Sue.
February 5, 2026
Unprompted review
Reply from GO Outdoors - Sunderland
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
I had excellent service off sue I rang…
I had excellent service off sue I rang about a coat if they had it in ,she even went upstairs to have a look and found a one for me ,that is customer service for Me and she was lovely when I went to collect the coat ,I will certainly be back.
February 4, 2026
Unprompted review
Reply from GO Outdoors - Sunderland
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Great customer service and tips and…
Great customer service and tips and very friendly
February 3, 2026
Unprompted review
Reply from GO Outdoors - Sunderland
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Amazing customer service a lot a great…
Amazing customer service a lot a great information and advice and very helpful and super friendly
February 3, 2026
Unprompted review
Reply from GO Outdoors - Sunderland
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
We were treated with the upmost respect…
We were treated with the upmost respect from the lovely lady at the Pallion store her name is Sue .. she was so helpful and kind store could do with more like her. Thank you Sue
February 2, 2026
Unprompted review
Reply from GO Outdoors - Sunderland
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Reply from GO Outdoors - Sunderland
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
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