GO Outdoors - Swansea Reviews 

2,709
TrustScore 5 out of 5

4.8

Bran Close, Llansamlet, SA7 9DE Swansea, GB


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Rated 5 out of 5 stars

I purchased walking boots, shoes and socks for a hiking trip. Tim served me on the footwear department. He was extremely helpful and knowledgeable. I also had help and advice from two female membe... See more

Company replied

Rated 5 out of 5 stars

Visited the store yesterday and received fantastic service. Rachael in the shoe department was helpful, patient and knowledgeable about hiking and my particular needs. She went out of her way to find... See more

Company replied

Rated 5 out of 5 stars

Tim who works at Go Outdoors Swansea, Llansamlet gave us fantastic service and advice on the best hiking boots to take on our upcoming trip to Base camp in Nepal. There was no pressure to buy, jus... See more

Company replied

Rated 2 out of 5 stars

Ordered 2 different sleeping bags, both were cancelled by the store. No clear information about when order is available. Asked to install a third party app Shop to track orders. Filtering on the websi... See more

Company replied


Company details

  1. Camping Store
  2. Activewear Store
  3. Bicycle Store
  4. Climbing Club
  5. Horseback Riding Service
  6. Running Store

About GO Outdoors - Swansea

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Written by the company

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Contact info

  • Bran Close, Llansamlet, SA7 9DE, Swansea, United Kingdom

  • 01792 966114

4.8

Excellent

TrustScore 5 out of 5

3K reviews

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4.8

All reviews

(2,709)

35,893 reviews in the last 12 months

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Rated 5 out of 5 stars

Great selection of hiking gear.

Great selection of hiking gear.
Was served by Nicola, who was very helpful and polite.

April 22, 2026
Unprompted review
GO Outdoors - Swansea logo

Reply from GO Outdoors - Swansea

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent customer service

Max was efficient and informative, Amelia was polite and helpful at the till.

June 1, 2026
Unprompted review
GO Outdoors - Swansea logo

Reply from GO Outdoors - Swansea

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Lovely Staff

Amanda was absoulutly FAB Amazing staff they were all Lovely cannot waot to go back soon! 🤩

May 27, 2026
Unprompted review
GO Outdoors - Swansea logo

Reply from GO Outdoors - Swansea

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent Service

Was looking for a pair of hiking boots. Served by Tim who was really patient and informative. Helped me make a good informed decision. I have been hiking for years and was nice that Tim was knowledgeable around my hobby. Will recommend and return. Thanks

May 26, 2026
Unprompted review
GO Outdoors - Swansea logo

Reply from GO Outdoors - Swansea

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Real customer service from the best people!

Bryan gave us such good advice as we were buying our first fishing kit! All staff we ve interacted with yesterday were super helpful and friendly.
Excellent service.
Well done go outdoors Swansea.

May 23, 2026
Unprompted review
GO Outdoors - Swansea logo

Reply from GO Outdoors - Swansea

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Lovely and knowledgeable staff

Lovely and knowledgeable staff. Was served by lovely Nicola on the tills who was very happy and helpful

May 20, 2026
Unprompted review
GO Outdoors - Swansea logo

Reply from GO Outdoors - Swansea

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Called into the Swansea branch with my…

Called into the Swansea branch with my faulty electric bike. They looked at it immediately and diagnosed the problem. Fantastic service! I highly recommend The Swansea branch. Thanks again!

May 20, 2026
Unprompted review
GO Outdoors - Swansea logo

Reply from GO Outdoors - Swansea

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Quick helpful service.

I was seen and helped by someone quickly. I was buying walking shoes, and I normally have a problem getting shoes which fit (slightly different sized feet), yet the first pair I tried left the shop with me.

May 18, 2026
Unprompted review
GO Outdoors - Swansea logo

Reply from GO Outdoors - Swansea

Thanks for the 5 star review.

We hope your next experience with us is as good as this one.

Thanks again
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Brilliant shop!

Excellent deals and friendly staff

May 17, 2026
Unprompted review
GO Outdoors - Swansea logo

Reply from GO Outdoors - Swansea

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

There was a member of staff who was…

There was a member of staff who was extremely helpful, Sofia went above and beyond to ensure I had all the information needed to purchase the perfect item.

May 18, 2026
Unprompted review
GO Outdoors - Swansea logo

Reply from GO Outdoors - Swansea

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Amanda and Rachel, great staff!

My husband and I purchased a tent this week which was ex-display and a pair of trainers. We were so grateful for the support from Amanda and Rachel who went over and above to support us to ensure we knew everything, we used our go outdoors card which provided us with additional savings. The staff were very friendly and accommodating to our two young daughters. The tent was taken down and we were able to collect it in two days after them contacting us. Thank you!

May 13, 2026
Unprompted review
GO Outdoors - Swansea logo

Reply from GO Outdoors - Swansea

Thanks so much for the 5 star review.

We're pleased you got the support you needed and for taking the time to review us here.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Mark and Will were very helpful at…

Mark and Will were very helpful at today’s visit! They went above and beyond to make sure we found everything we needed.

May 11, 2026
Unprompted review
GO Outdoors - Swansea logo

Reply from GO Outdoors - Swansea

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great service

Corey was polite, positive, and very helpful! Products were exactly what I wanted at a great price.

May 7, 2026
Unprompted review
GO Outdoors - Swansea logo

Reply from GO Outdoors - Swansea

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Rated 4 out of 5 stars

My experience was pretty good once…

My experience was pretty good once again, but when I checked a pair of shorts that I had bought, I noticed that they still had the security tag on, and now I have to drive back to Swansea to get it removed, Which is a pain, as it’s going to mess one of my days off work.

May 3, 2026
Unprompted review
GO Outdoors - Swansea logo

Reply from GO Outdoors - Swansea

Hi,

Thanks for taking the time to leave us a 4 star review. We appreciate it.

If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Went in today to look at some sleeping…

Went in today to look at some sleeping bags, Mark was very knowledgeable explaining all the different features, benefits etc. Super helpful.

Was then served by Will who was superfriendly and helpfull

May 7, 2026
Unprompted review
GO Outdoors - Swansea logo

Reply from GO Outdoors - Swansea

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Clean

Clean. Clear signage. Value products.

May 3, 2026
Unprompted review
GO Outdoors - Swansea logo

Reply from GO Outdoors - Swansea

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Always a great experience with Mark!

We always have a fantastic experience at GO Outdoors Swansea, and that’s largely thanks to Mark. He genuinely goes above and beyond every single time we visit. His knowledge is incredible—no matter what we ask, he always has the answer and takes the time to explain everything thoroughly.

On our latest visit, we bought an Osprey bag, and Mark made the whole process so easy. He helped us choose the right one and made sure it suited exactly what we needed, which we really appreciated.

Mark is not only extremely helpful but also genuinely friendly and approachable, which makes such a difference. You never feel rushed, and he always makes sure you leave feeling confident and well-prepared.

Every visit feels like a success because of him, and we honestly look forward to seeing Mark whenever we’re in store. He’s a real credit to the team!

April 27, 2026
Unprompted review
GO Outdoors - Swansea logo

Reply from GO Outdoors - Swansea

Hi,

Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.

Thanks again for shopping with us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Needed new walking shoes

Needed new walking shoes. Was helped by a store assistant Tim who took the time to listen to what I wanted and recommended footwear that would do the job. He advised on the merits of the different brands including durability and reliability over different terrains. Bought two pairs with a view to deciding on the right pair at home. Tim explained the returns policy. Very happy with my purchases.

April 27, 2026
Unprompted review
GO Outdoors - Swansea logo

Reply from GO Outdoors - Swansea

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

The service from Amelia was impecable…

The service from Amelia was impecable the time and patiance she had with us on Sat April 4th,

April 4, 2026
Unprompted review
GO Outdoors - Swansea logo

Reply from GO Outdoors - Swansea

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Go outdoors in Swansea is a excellent…

Go outdoors in Swansea is a excellent shop.Staff are really helpful.

March 31, 2026
GO Outdoors - Swansea logo

Reply from GO Outdoors - Swansea

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

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