I purchased walking boots, shoes and socks for a hiking trip. Tim served me on the footwear department. He was extremely helpful and knowledgeable. I also had help and advice from two female membe... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Visited the store yesterday and received fantastic service. Rachael in the shoe department was helpful, patient and knowledgeable about hiking and my particular needs. She went out of her way to find... See more
Company replied
Tim who works at Go Outdoors Swansea, Llansamlet gave us fantastic service and advice on the best hiking boots to take on our upcoming trip to Base camp in Nepal. There was no pressure to buy, jus... See more
Company replied
Ordered 2 different sleeping bags, both were cancelled by the store. No clear information about when order is available. Asked to install a third party app Shop to track orders. Filtering on the websi... See more
Company replied
Company details
About GO Outdoors - Swansea
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Bran Close, Llansamlet, SA7 9DE, Swansea, United Kingdom
- 01792 966114
4.8
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Max was very helpful in helping us to…
Max was very helpful in helping us to choose walking boots for my son Duke of Edinburgh gold expedition. He was very informative and knowledgable. On another occasion he was most helpful when I returned to the same store wanting a refund on an unopened sleeping bag.
April 13, 2026
Unprompted review
Reply from GO Outdoors - Swansea
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Been served today by Corey and Sarah
Been served today by Corey and Sarah. Excellent service would give 10 stars if possible.
Dawn Slee
April 10, 2026
Unprompted review
Reply from GO Outdoors - Swansea
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Staff was really friendly and helpful…
Staff was really friendly and helpful Nicola was absolutely the best so helpful and was a pleasure to talk to
April 10, 2026
Unprompted review
Reply from GO Outdoors - Swansea
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Super Sara
Had an issue today as all systems said my card had expired but I was 100% sure I had renewed it. Sara who I guess was some sort of supervisor came down, and was very calm and helpful and from working out the date I renewed it, and the items I bought that day, she was able to track back and find that card was paid for, but not linked to my card already in system, hence the issue. Thanks Sara for your help and patience in resolving the at GO Outdoors Swansea branch
April 9, 2026
Unprompted review
Reply from GO Outdoors - Swansea
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Amazing service
Amazing service - staff willing to go above and beyond.
April 7, 2026
Unprompted review
Reply from GO Outdoors - Swansea
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Lovely store able to see the products…
Lovely store able to see the products assembled to properly assess the space was great. Served by Nicola who was very helpful, polite and friendly, many thanks
April 6, 2026
Unprompted review
Reply from GO Outdoors - Swansea
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Excellent staff and products
April 6, 2026
Unprompted review
Reply from GO Outdoors - Swansea
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Found the exact products we came for…
Found the exact products we came for and was served at the till by Will - who was veey helpful. What an excellent representative of thr go outdoor company. Efficient, friendly and polite.
April 4, 2026
Unprompted review
Reply from GO Outdoors - Swansea
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Great value and customer service
Will was a really helpful with choosing my first climbing harness - great value as well
March 28, 2026
Unprompted review
Reply from GO Outdoors - Swansea
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Fantastic service
I was served by a young lady called Teagan today, she was lovely. Very polite and welcoming.
March 24, 2026
Unprompted review
Reply from GO Outdoors - Swansea
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Nicola was an absolute star
Nicola was an absolute star! so helpful and made my first experience in the shop a pleasant one.
March 22, 2026
Unprompted review
Reply from GO Outdoors - Swansea
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Swansea
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Go Outdoors Swansea, always a pleasure
Go Outdoors Swansea has always been a pleasure to visit. Staff are so happy to help and assist wherever they can, they have a great knowledge of the products on offer and they're always happy to give the dog a treat. I will continue to be a regular customer of this store.
March 17, 2026
Unprompted review
Reply from GO Outdoors - Swansea
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Teagan went above and beyond the day…
Teagan went above and beyond the day we attended. With the help and support that we needed,plus what we received was 💯
March 11, 2026
Unprompted review
Reply from GO Outdoors - Swansea
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
The girl who served my so patient and…
The girl who served my so patient and professional.
March 11, 2026
Unprompted review
Reply from GO Outdoors - Swansea
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Always an amazing experience here in…
Always an amazing experience here in the llansamlet store thanks to the team and to Tom for great service today!
March 11, 2026
Unprompted review
Reply from GO Outdoors - Swansea
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
I will be a returning customer at Swansea store.
Amanda was very helpful. Simon the store manager was also full of knowledge and showed many products that we were interested in. Very good experience shopping in the Swansea store.
March 4, 2026
Unprompted review
Reply from GO Outdoors - Swansea
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
2 lovely members of staff with excellent customer service.
I have been served by the same members of staff twice in the last week. Both times Max was so helpful and very knowledgeable. Nothing was too much trouble for him. Excellent customer service !!! I have also been served by Nicola on the till both times. Again she was very friendly, helpful and knowledgeable and made a fuss off our 2 staffy pups :)
March 3, 2026
Unprompted review
Reply from GO Outdoors - Swansea
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Swansea branch are always helpful and…
Swansea branch are always helpful and not pushy with sales. Good to deal with even when returns are involved.
February 28, 2026
Reply from GO Outdoors - Swansea
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Amazing Staff …
Bryan a member of your team guided me into becoming a member so as I was able have discount . Very helpful and totally dedicated to pleasing customers . Then I was served at the till by Emelia , who was also very helpful and also dedicated to pleasing customers . 10/10 to you both x
March 4, 2026
Unprompted review
Reply from GO Outdoors - Swansea
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.