I purchased walking boots, shoes and socks for a hiking trip. Tim served me on the footwear department. He was extremely helpful and knowledgeable. I also had help and advice from two female membe... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
I purchased walking boots, shoes and socks for a hiking trip. Tim served me on the footwear department. He was extremely helpful and knowledgeable. I also had help and advice from two female membe... See more
Company replied
Visited the store yesterday and received fantastic service. Rachael in the shoe department was helpful, patient and knowledgeable about hiking and my particular needs. She went out of her way to find... See more
Company replied
Tim who works at Go Outdoors Swansea, Llansamlet gave us fantastic service and advice on the best hiking boots to take on our upcoming trip to Base camp in Nepal. There was no pressure to buy, jus... See more
Company replied
Ordered 2 different sleeping bags, both were cancelled by the store. No clear information about when order is available. Asked to install a third party app Shop to track orders. Filtering on the websi... See more
Company replied
Written by the company
Written by the company

Bran Close, Llansamlet, SA7 9DE, Swansea, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.

Reply from GO Outdoors - Swansea
Always plenty of choice for outdoor clothing and equipment all under one roof. Great discounts if you're a member.

Reply from GO Outdoors - Swansea
Very helpful and creative, good communication.
Nikola was very patient and helpful.

Reply from GO Outdoors - Swansea

Reply from GO Outdoors - Swansea
Excellent service and prices that cant be beat.

Reply from GO Outdoors - Swansea
Emilia was very professional, efficient, friendly and helpful.

Reply from GO Outdoors - Swansea
Fantastic staff very helpful makes your shopping a enjoyable experience

Reply from GO Outdoors - Swansea
Wanted to return a coat my grandson didn't like.
And i turned up at the til and Teagan made everything quick smooth and friendly. Always a pleasure at Swansea whether its buying or refunding.

Reply from GO Outdoors - Swansea

Reply from GO Outdoors - Swansea
I always love going into go outdoors, the sales are amazing. I was served by Teagan and she was lovely and helpful

Reply from GO Outdoors - Swansea
Great experience shopping today at GO Outdoors Swansea. Premier clothing and excellent prices. 5 star shopping.

Reply from GO Outdoors - Swansea
Served and excellent advice by Rachel when purchasing walking boots.

Reply from GO Outdoors - Swansea
Tom advised me on the boots and socks most suited to my needs. He was very helpful and knowledgeable. Thanks

Reply from GO Outdoors - Swansea
I called in today with my grandmothers wheelchair, with the hopes of getting some advice as the brake on her wheelchair had snapped. (I thought it looked the same as a bike brake) Sara was able to direct me to Brian on the bike department who was super helpful! And assured me that he could fix it there and then much to my surprise!
I’d like to say a huge thankyou! My grandmother is over the moon! She was panicking that it couldn’t be repaired and that she would need to buy a new wheelchair. You’ve put her mind at ease knowing it was fixed on the spot.
Sara and Brain were so friendly and helpful. Thankyou Gooutdoors Swansea xxx

Reply from GO Outdoors - Swansea
Travelled from Haverfordwest to Swansea go outdoors to try walking boots for a trek in Madagascar in April. Recommended by my wife to visit as I have had numerous issues with walking boots; when it gets hot my left foot tends to get swollen and my small toe will always feel pinched and makes trekking difficult. Have bought online before;it's been a right hassle with getting boots I haven't tried on, sending them back and having to try another.
I saw staff member Tim. He knew what was on about regarding boots. We went through several boot options, taking into account of the above. Gave me considerable time with trying different boots and different sizes. Was very approachable and patient with me. Also gave good advice on how to be double sure that the boots will definitely be right for me once getting home.Came away with a pair of decent boots with the Go outdoors reduced membership price and then put me in contact with another staff member as I was seeking advice on sleep mats, sleeping bags and backpack liner options. I wasn't purchasing the mats, bags or liners today, but got very good advice on what to look at before deciding what to type/brands to get. Another approachable and friendly staff member. Same with the checkout staff member.. The travel to and from Go outdoors was worth it

Reply from GO Outdoors - Swansea
Nicola server was lovely. Also the young girl in shoes dept. Not a lot of staff there so had to wait 5-10 mins which meant they were inundated with customers who had waited

Reply from GO Outdoors - Swansea
Tim thanks for your help choosing walking shoes, much appreciated

Reply from GO Outdoors - Swansea
Brilliant service as always and Nicola was very helpful

Reply from GO Outdoors - Swansea
Pre ordered for collection as didnt want a 30 mile trip to find none in stock.
1) Rab Nebulus
2) Rab origional pile jacket
Was stuck choosing between the 2.
Seeked advice from Bryan.
Who helped with the decision.
Question > Whats it for ???
Answer > It is for a 2 year woodland survival course. Im about to embark on and wanted to be warm. As we are expecting minus C temperatures.
Bryans answer
1) Rab Nebulus would be warmer. But not very robust for scrambling through woods collecting fire wood etc. likely to tear.
2) Rab Pile jacket would be more robust. But not quite as warm. But survival is about layering clothes to stay warm not 1 single layer. and building camp fires. So should be more than warm enough.
Decision made.
RAB origional pile jacket bought
Thank you Bryan.

Reply from GO Outdoors - Swansea

Reply from GO Outdoors - Swansea
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.