I purchased walking boots, shoes and socks for a hiking trip. Tim served me on the footwear department. He was extremely helpful and knowledgeable. I also had help and advice from two female membe... See more
Company replied
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Visited the store yesterday and received fantastic service. Rachael in the shoe department was helpful, patient and knowledgeable about hiking and my particular needs. She went out of her way to find... See more
Company replied
Tim who works at Go Outdoors Swansea, Llansamlet gave us fantastic service and advice on the best hiking boots to take on our upcoming trip to Base camp in Nepal. There was no pressure to buy, jus... See more
Company replied
Ordered 2 different sleeping bags, both were cancelled by the store. No clear information about when order is available. Asked to install a third party app Shop to track orders. Filtering on the websi... See more
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Company details
About GO Outdoors - Swansea
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Bran Close, Llansamlet, SA7 9DE, Swansea, United Kingdom
- 01792 966114
4.8
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Helpful and friendly staff
The staff in store today were very helpful and friendly
December 27, 2025
Unprompted review
Reply from GO Outdoors - Swansea
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Helpful friendly staff
Helpful friendly staff, very welcoming.Nicola at the checkout was great
December 23, 2025
Unprompted review
Reply from GO Outdoors - Swansea
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Amazing Staff at GO Swansea
Always a great experience visiting GO Swansea. Shoutout to Max on footwear and Nicola and Amelia on tills for their help and amazing service as always. Thank you! :)
December 21, 2025
Unprompted review
Reply from GO Outdoors - Swansea
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement.
Kind regards,
Go Outdoors Customer Care Team
Brilliant customer service
Went in swansea store today to get fishing stuff for my boy for Xmas - I didn’t have much clue what to get but BRYAN on the fishing department could not have been more helpful. Showed me the bargains and give me different options on reels and bait.
I was dreading going in as I don’t have much clue about fishing but went far better than anticipated. Thankyou Bryan
December 19, 2025
Unprompted review
Reply from GO Outdoors - Swansea
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
Great store
Great store, needed various different things including a Tent, Max explained different options for me which made choice easy which I was dreading before going there. It was busy but got served really quickly, lady on till Nicola is obviously experienced as big queues took no time to disappear, Got to say aswel the sale on at mo was a nice surprise too. Top marks
December 14, 2025
Unprompted review
Reply from GO Outdoors - Swansea
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Go Outdoors Customer Care Team
Had a great experience
Had a great experience. Nicole was super helpful and went above and beyond. Thank you. 😊
December 13, 2025
Unprompted review
Reply from GO Outdoors - Swansea
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
The service at the Swansea store was…
The service at the Swansea store was first class, on the till i was served by Teagan who was very helpful
December 7, 2025
Unprompted review
Reply from GO Outdoors - Swansea
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Had help today off Karac and Sara
Had help today off Karac and Sara , very helpful with my query and very knowledgeable about the product I was asking about . Had a great shopping experience and will be back .
December 5, 2025
Unprompted review
Reply from GO Outdoors - Swansea
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Evri drop off
I was using this store to drop off an Evri parcel. I was told the size of the box I had used was too big and they could not accept it. The staff who served me were Emma and Max, they found me a suitably sized box and helped me repackage my item. They were extremely helpful, I was very grateful for their kindness. Excellent staff
December 2, 2025
Unprompted review
Reply from GO Outdoors - Swansea
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Lucy and Nicole were amazing
Lucy and Nicole were amazing, made me feel very welcome. Outstanding customer service and very knowledgeable, will definitely be returning in the near future.
November 30, 2025
Unprompted review
Reply from GO Outdoors - Swansea
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Very prompt click and collect service…
Very prompt click and collect service today. Bryan was very friendly, helpful and efficient at the Swansea collection point today
November 29, 2025
Unprompted review
Reply from GO Outdoors - Swansea
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Great customer service
Amelia was really patient and informative when helping us purchase walking boots. We're really pleased with both pairs.
October 30, 2025
Unprompted review
Reply from GO Outdoors - Swansea
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Great service at Swansea
Great service at the Swansea branch once again. Thank you
November 17, 2025
Unprompted review
Reply from GO Outdoors - Swansea
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Our server today was Kirsty
Our server today was Kirsty, had lots of patience and very knowledgeable, many thanks Kirsty x
November 28, 2025
Unprompted review
Reply from GO Outdoors - Swansea
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Visited the Llansamlet Swansea store…
Visited the Llansamlet Swansea store last weekend to stock up on some winter gear. Plenty of choice with good bargains to be had. Nicole on the checkout was very friendly and polite whilst sorting out renewing my membership and an awkward security tag that didn’t want to be removed.
November 23, 2025
Unprompted review
Reply from GO Outdoors - Swansea
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Swansea
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
The lady who served me was so cheerful…
The lady who served me was so cheerful helpful and polite(Nicola). I always have good service. Shes a credit to your company.
November 24, 2025
Unprompted review
Reply from GO Outdoors - Swansea
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Lovely staff in Swansea
I recently got served at the checkout by a very pleasant young lady named Ella who went above and beyond to help me with my purchase. So many youngsters are given a terrible name these days for being lazy and rude so it was a delight to see the total opposite. Well done and keep it up.
November 21, 2025
Unprompted review
Reply from GO Outdoors - Swansea
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Excellent customer service & very satisfied customer
I don’t visit Go Outdoors very often as I find that the products I buy are made to last.
Today I went in looking for a pair of walking shoes in the Swansea store as I am going to be walking a lot in NYC in a couple of weeks, so was looking for a sturdy, comfortable & stylish shoe. I was met by Tim and explained what was looking for, he was so very helpful without be pushy, nothing was to much trouble and he went out of his way to discuss the products and was only to happy to visit the stockroom to check sizes.
I left the store a very happy customer and grateful for all the help from Tim.
November 18, 2025
Unprompted review
Reply from GO Outdoors - Swansea
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Outdoor clothing
Helpful staff and able to browse and try at leisure. Teagan was personable
November 18, 2025
Unprompted review
Reply from GO Outdoors - Swansea
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
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