GO Outdoors - Swansea Reviews 

A great experience and a well laid out store. I was able to find what I needed on the clothing department. Lovely staff members asking if I needed help, I believe their names were Sara and Lisa.

Served today by Shaun Keely.
Really helpful, very knowledgeable regarding walking footwear. Gave excellent advice.
Always first stop for outdoors gear.

Teagan was really helpful and super friendly & explained the price match offer.

Absolute joke , after ordering 2 fishing rods from the Swansea store on the 10th November and being advised they will be delivered in 5 working days I waited patiently, as no email or contact I decided to call the Swansea store only to be told “ we cannot tell you why , but your order has been cancelled on the 10th November “ but uncanny the money it cost me was still taken from my account on the 11th November. The Swansea store with no explanation advised me to contact customer services which I did and spoke to Denisa who was great but still stated the Swansea store should have sorted this out.
The reason for this negative post is that it’s my son’s birthday on the 15th November and these were supposed to be for this celebration, only for me now to tell him he’s not going to be getting them.
An absolute disgrace!!!

Tim was so helpful when I was choosing walking shoes, just great to have someone who knows what the products can offer. Thanks Tim.
Nicola, at the checkout was equally friendly and helpful.
Such a great shopping experience.

Tim, who helped us today while we were looking to buy walking boots was extremely helpful and friendly, excellent service.

Tim on the boots dept was so patient.
He went back and fore to the storeroom for us and even looked online for sizes.
Highly recommend

Nicola on the customer service till was so helpful processing our refund.

Absolutely great mush! Love the place like. Don't know the bird serving but she made it simple n tha. Laughin.

Nicola was friendly, polite and extremely helpful. Nothing was too much trouble. This applies both to ourselves and other customers there at the time. Made shopping at your store a pleasure.

Bought a pair of Scarpa Terra Walking boots today ,Tim was really helpful regarding the size and product.was really pleased with them.

Swansea store staff were outstanding, very helpful. Great shop, tidy, looked great. Can't wait to visit again next month.

Nicoza gave me a very perfect shopping experience at the time of payment

I was served by Lucy today, what a lovely, helpful young lady. Very knowledgeable and assisted me with all my needs!

I love this shop. Particularly Swansea. The staff are brilliant.

However, I bought a display tent. I was told they would contact me when it was dropped, and I could pick it up. After 2 weeks I had made 4 separate phonecalls.

My issue was that I had bought the tent in the condition it was in on 10/10. By 24/10 this could have been damaged and that didn't seem fair.

Staff always go out of their way to give you a great experience, but the communication on this occasion could have been far better.

Wow both Tim and Mark were absolutely excellent and certainly knew their stuff, ive been looking for decent walking boots for ever, ordering on line is just not the same and always end up sending them back! You cant beat personal service and they were both fantastic, I am one very happy customer and will certainly be going back there, thanks Tim and Mark for all your advice and help absolutely outstanding, they need a pay rise!! Xxx

We bought Flogas cylinder from Go Outdoors Swansea, and we were helped by Max. He was very knowledgeable, advised us on different options available, comparable costs and helped us to choose the option that worked best for us. He even helped us to try the connection to our pizza oven to ensure that our chosen cylinder works. We wanted to thank Max for all his help and advice

Very helpful staff. Great prices.

Been here many times, loyalty card well worthwhile. Excellent service and advice regarding tents, sleeping bags, boots etc.

I was served by Nicola and she helped me with a refund and a problem with my receipt, overall brilliant, speedy and friendly service all around. Will definitely return!

Unfortunately I had to return a pair of walking boots as they were leaking. No problem at all changing then for another pair and with help and advice from Tim, I upgraded my boots and was happy to do so.