GO Outdoors - Swindon Reviews 

3,414
TrustScore 5 out of 5

4.8

Ocotal Way, County Road, SN1 2EJ Swindon, GB


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Rated 2 out of 5 stars

The jacket itself is brilliant, It packs down easily, breathes well, and delivers exactly what you’d expect from Montane. ​The buying process, however, was a complete shambles. After checking local... See more

Company replied

Rated 5 out of 5 stars

Amy was so patient and helpful when I bought my riding gear today. She offered great advice and thoughtful suggestions, making the whole experience a pleasure. Fantastic service. Thank you, Amy!

Company replied

Rated 5 out of 5 stars

A big thank you to Eliza who was very helpful, kind and reliable; in helping me secure walking trousers and a tent. Swindon GO, great store with friendly staff that are always happy to help.

Company replied

Rated 5 out of 5 stars

Firstly, plenty of stock in store, I had absolutely no trouble locating what I was visiting for. Secondly huge thanks to Rob in the fishing section for not only finding the specific rod I was lookin... See more

Company replied


Company details

  1. Camping Store
  2. Activewear Store
  3. Bicycle Store
  4. Climbing Club
  5. Horseback Riding Service
  6. Running Store

About GO Outdoors - Swindon

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Written by the company

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Contact info

  • Ocotal Way, County Road, SN1 2EJ, Swindon, United Kingdom

  • 01793 236758

4.8

Excellent

TrustScore 5 out of 5

3K reviews

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1-star

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4.8

All reviews

(3,414)

35,367 reviews in the last 12 months

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Rated 5 out of 5 stars

Went for DofE clothing and equipment

Went for DofE clothing and equipment. Michelle at the Swindon store and Bill at the checkout were extremely helpful and made sure we had everything we needed. Really kind and helpful.

April 2, 2026
Unprompted review
GO Outdoors - Swindon logo

Reply from GO Outdoors - Swindon

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Particular mention to Lewis and Swindon team!

Particular mention to our customer service received by Lewis! Our little one fell in the car park grazing his knees and he was there to help straight away with plasters. And was around to help us find all the gear we were looking for. All team very friendly and helpful, Thank you!

April 4, 2026
Unprompted review
GO Outdoors - Swindon logo

Reply from GO Outdoors - Swindon

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great Service

Went in to buy some new walking boots today and served by Darren - he was very helpful and endlessly patient, thank you.

Had our dog with us too and everyone was kind and friendly to her too - thanks for the treats!

April 3, 2026
Unprompted review
GO Outdoors - Swindon logo

Reply from GO Outdoors - Swindon

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

I had a great shopping experience at Go…

I had a great shopping experience at Go Outdoors this past Bank Holiday Friday! My wife was meticulously choosing a new pair of expensive boots, and we were fortunate to be assisted by Darren. Despite being incredibly busy, he was friendly and considerate, making us feel valued and never rushed. His patience and attentiveness stood out, even as he juggled multiple customers. We're so grateful for his help and will definitely be returning. All staff also made our doggo feel welcomed at all times as well. Five stars all the way!

April 3, 2026
Unprompted review
GO Outdoors - Swindon logo

Reply from GO Outdoors - Swindon

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Rob was very friendly and helpful.

March 30, 2026
Unprompted review
GO Outdoors - Swindon logo

Reply from GO Outdoors - Swindon

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Smiley, knowledgeable staff

The store was easy to navigate, had a good selection of products (we were looking for rain gear and water proof shoes), and super friendly - and knowledgeable - staff. Special shout out to Sophia, whose service went above and beyond what one would expect. Thank you!

April 3, 2026
Unprompted review
GO Outdoors - Swindon logo

Reply from GO Outdoors - Swindon

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Fantastic service from Rob today in…

Fantastic service from Rob today in fishing republic

April 3, 2026
Unprompted review
GO Outdoors - Swindon logo

Reply from GO Outdoors - Swindon

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Fantastic Service from Rob today in the…

Fantastic Service from Rob today in the fishing section of the store , he help myself and my daughter with all the equipment we required and he even gave us a helping hand carrying it to the exit.. Thank you Rob ..

April 3, 2026
Unprompted review
GO Outdoors - Swindon logo

Reply from GO Outdoors - Swindon

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent customer service from Rob

Excellent customer service from Rob . Polite, helpful and very informative

April 3, 2026
Unprompted review
GO Outdoors - Swindon logo

Reply from GO Outdoors - Swindon

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great help from Sophia and very warm…

Great help from Sophia and very warm and friendly.Outstanding service.

April 3, 2026
Unprompted review
GO Outdoors - Swindon logo

Reply from GO Outdoors - Swindon

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

What a brilliant store

What a brilliant store! EVERYTHING a person could need. High msrks on customer service - Lewis went over and above the call of duty in the men's boots.

April 3, 2026
Unprompted review
GO Outdoors - Swindon logo

Reply from GO Outdoors - Swindon

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Good store and good service

Good store and good service from Francisco. Go outdoors swindon

April 2, 2026
Unprompted review
GO Outdoors - Swindon logo

Reply from GO Outdoors - Swindon

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great service by Darren and Francisco

Great service

April 1, 2026
Unprompted review
GO Outdoors - Swindon logo

Reply from GO Outdoors - Swindon

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent service

I was served by Alice. I asked her to find an item which I had looked for but been unsuccessful. She went off and came back swiftly. Thank you

March 31, 2026
Unprompted review
GO Outdoors - Swindon logo

Reply from GO Outdoors - Swindon

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Lewis was great at helping us pick out…

Lewis was great at helping us pick out our first ever pair of hiking boots! Went above and beyond to make sure we had the perfect fit, and ran backwards and forwards without complaint to help us find th right pair. We really appreciate his help and can’t wait to try them out!

April 1, 2026
Unprompted review
GO Outdoors - Swindon logo

Reply from GO Outdoors - Swindon

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

The two male staff members who helped…

The two male staff members who helped my purchase Merrell Moab3 walking shoes yesterday were very helpful and pleasant to deal with. I was particularly impressed by the gentleman at the tills who clocked on at 1255 five minutes before he was due to start because he saw a small queue developing.

March 31, 2026
Unprompted review
GO Outdoors - Swindon logo

Reply from GO Outdoors - Swindon

Hi,

Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.

Best Wishes
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

5* Customer service!

i came in not long ago to buy a bike, and Morgan was able to get it safety checked the same day and i picked it up the next day! 5 star customer service!

March 29, 2026
Unprompted review
GO Outdoors - Swindon logo

Reply from GO Outdoors - Swindon

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

What made my experience great was the…

What made my experience great was the customer service provided to me by Janice, she took the time to actually help and answer questions to fullest of her abilities, absolutely above and beyond would definitely recommend this business to my friends

February 2, 2026
Unprompted review
GO Outdoors - Swindon logo

Reply from GO Outdoors - Swindon

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

Rated 3 out of 5 stars

Was OK, staff could be more helpful.

Found what I set out to purchase along with additional items.

Sadly the staff member who served me was far from helpful.
Having had ongoing issues with the app for months she wasn’t prepared to help me with the issue.

Yes I got my members discount though it just frustrates me each time I can’t scan my members discount card.

March 29, 2026
Unprompted review
GO Outdoors - Swindon logo

Reply from GO Outdoors - Swindon

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service

Thanks again for your time,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Good selection of hats and body…

Good selection of hats and body protectors. Julie was amazing, knowledgable, kind and funny. Made shopping for these a pleasurable experience.

March 28, 2026
Unprompted review
GO Outdoors - Swindon logo

Reply from GO Outdoors - Swindon

Hi,

Your feedback is greatly appreciated, especially as it's 5 star feedback.

Thanks again for your review,
Go Outdoors Customer Care Team

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