The jacket itself is brilliant, It packs down easily, breathes well, and delivers exactly what you’d expect from Montane. The buying process, however, was a complete shambles. After checking local... See more
Company replied
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Amy was so patient and helpful when I bought my riding gear today. She offered great advice and thoughtful suggestions, making the whole experience a pleasure. Fantastic service. Thank you, Amy!
Company replied
A big thank you to Eliza who was very helpful, kind and reliable; in helping me secure walking trousers and a tent. Swindon GO, great store with friendly staff that are always happy to help.
Company replied
Firstly, plenty of stock in store, I had absolutely no trouble locating what I was visiting for. Secondly huge thanks to Rob in the fishing section for not only finding the specific rod I was lookin... See more
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Company details
About GO Outdoors - Swindon
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Ocotal Way, County Road, SN1 2EJ, Swindon, United Kingdom
- 01793 236758
4.8
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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See how their reviews and ratings are sourced, scored, and moderated.
Reply from GO Outdoors - Swindon
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
It was nice experience
It was nice experience. The Staff were helpful. The person who served me on customer service very helpful Francisco have a a great guy with a great personality
April 20, 2026
Unprompted review
Reply from GO Outdoors - Swindon
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
This was my first visit to Go Outdoors
This was my first visit to Go Outdoors. The shop is well laid out, I easily found what I was looking for. Staff at the tills were polite and friendly, getting my member card was very straightforward. A very positive experience.
April 19, 2026
Unprompted review
Reply from GO Outdoors - Swindon
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Great products and service from Go…
Great products and service from Go Outdoors in Swindon. Rob from the fishing department was very friendly, helpful and knowledgeable. There was a decent range of products to choose from and we were happy with the price we paid for our gear. Will definitely come back again soon. Thank you.
April 17, 2026
Unprompted review
Reply from GO Outdoors - Swindon
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Poppy on the till was really helpful
Poppy on the till was really helpful - applying our discount with ease and reminding us about the one year warranty on the waterproof boots we bought. Shop was clean and tidy with a great range of items! Good prices too. Thank you.
April 12, 2026
Unprompted review
Reply from GO Outdoors - Swindon
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Jay was incredibly helpful both with…
Jay was incredibly helpful both with picking up a DPD parcel and being extremely kind and doing some heavy lifting of some horse shavings - I am very grateful for all his help and for his cheerfulness!
October 19, 2025
Unprompted review
Reply from GO Outdoors - Swindon
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Fantastic customer service Bill
Fantastic customer service today from Bill. So knowledgeable. We definitely recommend visiting the fishing department.
November 2, 2025
Unprompted review
Reply from GO Outdoors - Swindon
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Excellent service from Rob at the Go…
Excellent service from Rob at the Go Outdoors store in Swindon
April 14, 2026
Unprompted review
Reply from GO Outdoors - Swindon
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Such a wonderful store with everything…
Such a wonderful store with everything you could want to embrace life outdoors. All the staff were very friendly and loved petting our dog but in particular our server, Molly, was extremely helpful and knowledgeable.
April 12, 2026
Unprompted review
Reply from GO Outdoors - Swindon
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Good product, excellent customer service
Helen and Poppy were professional, supportive, courteous with an exceptional customer service. They are the best. Good products.
April 12, 2026
Unprompted review
Reply from GO Outdoors - Swindon
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Great variety of stock for those who…
Great variety of stock for those who enjoy the outdoors, at affordable prices and friendly staff. Amelia on the check out was very friendly and helpful.
April 11, 2026
Unprompted review
Reply from GO Outdoors - Swindon
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Friendly staff and lots to see
All the staff were really friendly and there was a good selection of things on show. Tay was especially helpful for us to find the right tent for camping with our young child.
April 4, 2026
Unprompted review
Reply from GO Outdoors - Swindon
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
Michelle Swindon GoOutdoors
Michelle was so helpful. She took the time to sort out the online order refund as the receipt could not be printed. Then looked for swimming gloves and various water proof bags . Excellent customer service.
April 9, 2026
Unprompted review
Reply from GO Outdoors - Swindon
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Shopping for walking boots
Shopping for walking boots - Darren was very helpful, quick and efficient at serving us and bringing out the shoes, gave us time and space to try the shoes on but did check in the see how it was going and if we needed anything else. Good range of boots to choose from.
April 9, 2026
Unprompted review
Reply from GO Outdoors - Swindon
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Morgan - Bike Rack
Morgan assisted me with an inquiry about a bike rack, and the service was absolutely outstanding. They went above and beyond to help me find the perfect rack to suit both my bike and my car. Truly exceptional customer service—10/10. Morgan is a fantastic asset to your team.
April 8, 2026
Unprompted review
Reply from GO Outdoors - Swindon
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Darren extremely attentive
Darren extremely attentive, knowledgeable and detailed. Top marks!
April 8, 2026
Unprompted review
Reply from GO Outdoors - Swindon
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Walking poles
Darren was a really great help when I was choosing my first pair of walking poles. I felt really confident I'd made the best choice.
April 4, 2026
Unprompted review
Reply from GO Outdoors - Swindon
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Fantastic experience and great service
Fantastic experience and great service. Shout out to Bella who was super friendly and polite
April 6, 2026
Unprompted review
Reply from GO Outdoors - Swindon
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement.
Kind regards,
Go Outdoors Customer Care Team
Rob was very helpful in the purchase of…
Rob was very helpful in the purchase of the all kit we need for our two son’s DofE expedition.
March 28, 2026
Unprompted review
Reply from GO Outdoors - Swindon
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
I found what I needed but asked staff…
I found what I needed but asked staff on hand for the next size shoe up very efficient and Amy working on the till was very helpful and friendly
April 4, 2026
Unprompted review
Reply from GO Outdoors - Swindon
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
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