Member of staff was there immediately at the collection point They were so polite, genuinely cheerful and couldn't do enough. A credit to your company. On the negative side, the store is very brig... See more
Company replied
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Great customer service! The assistant, Jacob, was a great help with getting footwear to trying, even suggesting a different style which I ended up buying. Great help right to the end as he offered to... See more
Company replied
My favourite outdoors shop, love going in for a look around. The staff in the Tamworth shop are always helpful and polite. I haven’t had many problems with online orders except for one where I ordere... See more
Company replied
I was served by Matt who was very helpful and friendly, fetching various pairs of sandals for me to try, none of which fit properly. I mentioned larger fitting and he advised on a brand, fetched a pa... See more
Company replied
Company details
About GO Outdoors - Tamworth
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Unit H, Ventura Retail Park, B78 3JD, Tamworth, England, United Kingdom
- 01827 218511
4.8
Excellent
452 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Jacob and Alan were very helpful
Jacob and Alan were very helpful, smooth and easy transaction
August 23, 2026
Unprompted review
Reply from GO Outdoors - Tamworth
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Great customer service!
Great customer service! The assistant, Jacob, was a great help with getting footwear to trying, even suggesting a different style which I ended up buying. Great help right to the end as he offered to get a basket for us.
August 22, 2026
Unprompted review
Reply from GO Outdoors - Tamworth
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Good range. Good service.
Good selection of walking shoes. Great service from Ioannis to find the right ones for me. Thank you. 👍
August 8, 2026
Unprompted review
Reply from GO Outdoors - Tamworth
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
Lovely staff at collection
Member of staff was there immediately at the collection point
They were so polite, genuinely cheerful and couldn't do enough. A credit to your company.
On the negative side, the store is very bright and open with no directions to the collection point on the ground floor. Overwhelming for anyone who is not neuro-positive.
Also the lift. An awful contraption. Like it was made by a student for a school science project! 😆😆
August 12, 2026
Reply from GO Outdoors - Tamworth
Thanks for the review.
We're grateful you felt it worthy of 4 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Absolutely great service from Harley on…
Absolutely great service from Harley on walking shoes full of knowledge, very polite and extremely helpful. Thank you
July 24, 2026
Unprompted review
Reply from GO Outdoors - Tamworth
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Exerlent service by member of staff matt
Exerlent service by member of staff matt
August 17, 2026
Unprompted review
Reply from GO Outdoors - Tamworth
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Staff
Staff
Joe G & Jess H
Staff like these are a reason you shop in places like this, putting you first and nothing is to much, thank you to you both for all your help.
August 16, 2026
Unprompted review
Reply from GO Outdoors - Tamworth
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Jess H was very good and was…
Jess H was very good and was knowledgeable about the five different pairs of walking boots I tried on before deciding which to buy!
August 16, 2026
Unprompted review
Reply from GO Outdoors - Tamworth
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Great Staff
Wanted to buy a pair of walking shoes. Matt was really helpful and discussed the benefits of choosing North Face Brand which really suited my needs.
August 12, 2026
Unprompted review
Reply from GO Outdoors - Tamworth
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Easy to order & pick up.
July 28, 2026
Reply from GO Outdoors - Tamworth
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Was trying/buying some lightweight…
Was trying/buying some lightweight shoes and was served by Matt who I found to be very helpful and polite.
July 29, 2026
Unprompted review
Reply from GO Outdoors - Tamworth
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
We have been charged for a product…
We have been charged for a product which we have not received and our complaint has gone unanswered
July 31, 2026
Reply from GO Outdoors - Tamworth
Your review is important to us and we are appreciative that you took the time to share this with us.
I am sorry to understand that you have not received your order or a response to your contact sent to us. Your contact with us via our webform has been reviewed and whilst your enquiry was received an automated response was sent with self-service options and instructions on how to request further assistance. I appreciate that this did not provide the support you were looking for at the time.
I have contacted you via the email address provided on your order to discuss the status of your order further.
I do hope that you give GO Outdoors the opportunity to improve on the experience had.
Kind regards
Go Outdoors Customer Care Team
Reply from GO Outdoors - Tamworth
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
My favourite outdoorsy shop
My favourite outdoors shop, love going in for a look around. The staff in the Tamworth shop are always helpful and polite. I haven’t had many problems with online orders except for one where I ordered an electric cooler which went missing however I was quickly refunded. I always go to Go Outdoors first when I need anything outdoorsy/camping equipment.
July 17, 2026
Reply from GO Outdoors - Tamworth
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Go Outdoors Customer Care Team
I would like to thank the team at go…
I would like to thank the team at go outdoors Tamworth for their help and support while visiting the store today. I would also like to thank Alan especially for going above and beyond while dealing with my footwear purchase.I would recommend you all.
Thanks.
August 5, 2026
Unprompted review
Reply from GO Outdoors - Tamworth
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Helpful and informative
I was served by Matt who was very helpful and friendly, fetching various pairs of sandals for me to try, none of which fit properly. I mentioned larger fitting and he advised on a brand, fetched a pair, no pressure, said I could wait and see if they had the alternative pair in which he had originally mentioned.
The sandals were perfect, and his information on wide fitting brands really helpful.
July 25, 2026
Unprompted review
Reply from GO Outdoors - Tamworth
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Excellent help from Alan who assisted…
Excellent help from Alan who assisted me in making the right choice of walking shoes. He listened to my needs and provided some great advice. Very pleased with my purchase which I will be using on my holiday in Greece in the coming months.
July 31, 2026
Unprompted review
Reply from GO Outdoors - Tamworth
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Great store
Great store, great selection rarely do we walk out without what we intended to purchase. Knowledgeable staff, Jacob and Ellis were really helpful with the advice for the down jacket we bought. Wouldn't hesitate to return.
July 31, 2026
Unprompted review
Reply from GO Outdoors - Tamworth
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
Jess was very helpful whilst I was…
Jess was very helpful whilst I was choosing my new walking shoes
July 26, 2026
Unprompted review
Reply from GO Outdoors - Tamworth
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
I use Go Outdoors for the great fishing…
I use Go Outdoors for the great fishing bargains and the Click n collect option is ideal for me as Tamworth is only a few miles away.
I visit quite frequently and quite a few staff give me a friendly smile when picking up my orders.
Carry on the good work Tamworth best regards John Adams 👍
July 16, 2026
Reply from GO Outdoors - Tamworth
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
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