Member of staff was there immediately at the collection point They were so polite, genuinely cheerful and couldn't do enough. A credit to your company. On the negative side, the store is very brig... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Matt helped me a lot, if it wasn’t For His advice I wouldn’t have had the confidence to buy the Walking boots. Very helpful on the sizing, as always I worry with Boots as to whether they’re gonna rub... See more
Company replied
My favourite outdoors shop, love going in for a look around. The staff in the Tamworth shop are always helpful and polite. I haven’t had many problems with online orders except for one where I ordere... See more
Company replied
Went to browse airtents as not sure what size or make was right for us. As we had a budget not certian it was feasable. Found a good selection in price range, fully explain by Matt who was very inform... See more
Company replied
Company details
About GO Outdoors - Tamworth
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Unit H, Ventura Retail Park, B78 3JD, Tamworth, England, United Kingdom
- 01827 218511
4.8
Excellent
465 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great Staff
Wanted to buy a pair of walking shoes. Matt was really helpful and discussed the benefits of choosing North Face Brand which really suited my needs.
August 12, 2026
Unprompted review
Reply from GO Outdoors - Tamworth
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Easy to order & pick up.
July 28, 2026
Reply from GO Outdoors - Tamworth
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Was trying/buying some lightweight…
Was trying/buying some lightweight shoes and was served by Matt who I found to be very helpful and polite.
July 29, 2026
Unprompted review
Reply from GO Outdoors - Tamworth
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
We have been charged for a product…
We have been charged for a product which we have not received and our complaint has gone unanswered
July 31, 2026
Reply from GO Outdoors - Tamworth
Your review is important to us and we are appreciative that you took the time to share this with us.
I am sorry to understand that you have not received your order or a response to your contact sent to us. Your contact with us via our webform has been reviewed and whilst your enquiry was received an automated response was sent with self-service options and instructions on how to request further assistance. I appreciate that this did not provide the support you were looking for at the time.
I have contacted you via the email address provided on your order to discuss the status of your order further.
I do hope that you give GO Outdoors the opportunity to improve on the experience had.
Kind regards
Go Outdoors Customer Care Team
Reply from GO Outdoors - Tamworth
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
My favourite outdoorsy shop
My favourite outdoors shop, love going in for a look around. The staff in the Tamworth shop are always helpful and polite. I haven’t had many problems with online orders except for one where I ordered an electric cooler which went missing however I was quickly refunded. I always go to Go Outdoors first when I need anything outdoorsy/camping equipment.
July 17, 2026
Reply from GO Outdoors - Tamworth
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Go Outdoors Customer Care Team
I would like to thank the team at go…
I would like to thank the team at go outdoors Tamworth for their help and support while visiting the store today. I would also like to thank Alan especially for going above and beyond while dealing with my footwear purchase.I would recommend you all.
Thanks.
August 5, 2026
Unprompted review
Reply from GO Outdoors - Tamworth
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Helpful and informative
I was served by Matt who was very helpful and friendly, fetching various pairs of sandals for me to try, none of which fit properly. I mentioned larger fitting and he advised on a brand, fetched a pair, no pressure, said I could wait and see if they had the alternative pair in which he had originally mentioned.
The sandals were perfect, and his information on wide fitting brands really helpful.
July 25, 2026
Unprompted review
Reply from GO Outdoors - Tamworth
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Excellent help from Alan who assisted…
Excellent help from Alan who assisted me in making the right choice of walking shoes. He listened to my needs and provided some great advice. Very pleased with my purchase which I will be using on my holiday in Greece in the coming months.
July 31, 2026
Unprompted review
Reply from GO Outdoors - Tamworth
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Great store
Great store, great selection rarely do we walk out without what we intended to purchase. Knowledgeable staff, Jacob and Ellis were really helpful with the advice for the down jacket we bought. Wouldn't hesitate to return.
July 31, 2026
Unprompted review
Reply from GO Outdoors - Tamworth
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
Jess was very helpful whilst I was…
Jess was very helpful whilst I was choosing my new walking shoes
July 26, 2026
Unprompted review
Reply from GO Outdoors - Tamworth
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
I use Go Outdoors for the great fishing…
I use Go Outdoors for the great fishing bargains and the Click n collect option is ideal for me as Tamworth is only a few miles away.
I visit quite frequently and quite a few staff give me a friendly smile when picking up my orders.
Carry on the good work Tamworth best regards John Adams 👍
July 16, 2026
Reply from GO Outdoors - Tamworth
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Expert advice
I needed some walking boots and Go Outdoors sorted my requirements.
Alan was very helpful providing me with a range of quality recommendations and Georgia was helpful at the checkout. So i am now ready to hit the trail.😀
July 28, 2026
Unprompted review
Reply from GO Outdoors - Tamworth
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Matt was really helpful in the Tamworth…
Matt was really helpful in the Tamworth store helping me select a rucksack! Thank you
July 26, 2026
Unprompted review
Reply from GO Outdoors - Tamworth
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Tamworth
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Sold gas canister which I tried on my…
Sold gas canister which I tried on my cadac and it was leaking went back to the store to get replacement only to be told that you can not return gas canisters
To the store and you can not have a refund
I will be putting this all over social media
Telling people not to purchase gas from your stores
Manager very sarcastic
July 16, 2026
Reply from GO Outdoors - Tamworth
We are sorry to hear about your experience and the frustration this has caused.
We are saddened to hear you felt your concerns were not handled appropriately when you returned to store. We also regret to learn of your comments regarding the service you received from the store manager, as this is not the level of customer care we aim to provide.
For safety reasons, there are restrictions around the return of gas canisters, however we appreciate that this does not address the concern of a potentially defective product. We'd like the opportunity to review what happened and ensure your feedback is investigated fully.
We have reached out to you via email and look forward to hearing from you.
Kind regards
Go Outdoors Customer Care Team
Had to get a lot of specific clothing…
Had to get a lot of specific clothing and footwear for a trip and Alan was really helpful and got us sorted.
July 9, 2026
Unprompted review
Reply from GO Outdoors - Tamworth
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
The staff member Giannis was very…
The staff member Giannis was very helpful when I was looking for an item and then gladly led me to the changing rooms after I had found what I was looking for. Very pleased with the service I received, no complaints to make about it at all.
July 12, 2026
Unprompted review
Reply from GO Outdoors - Tamworth
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Walking Boots
Choice of walking boots and Matt your assistant was great, nothing was too much trouble, he explained the product well and couldn't have been more helpful all round! Thank you!
July 14, 2026
Unprompted review
Reply from GO Outdoors - Tamworth
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Super helpful staff at this store
Super helpful staff at this store. Lots of products on offer.
Jess H very knowledgeable about camping products and helped me select what I needed for a very hot camping weekend. Carried it all over to the till and helped me load my car. Thank you
July 9, 2026
Unprompted review
Reply from GO Outdoors - Tamworth
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.