Visited Go Outdoors at Team Valley for some new walking shoes. The assistant in the shoe department couldn't of been more helpful ( sorry didn't get ya name young man) and check out server Matthew wa... See more
Company replied
Location
Switch locationUnit 13 Team Valley Retail Park, NE11 0BD Gateshead, Tyne & Wear, GB
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See what reviewers are saying
I visited Team Valley branch of Go Outdoors on 08.08.2026 and received excellent customer care by a young salesperson called Leigh. She went the extra mile to help me, was extremely polite, personable... See more
Company replied
Julie from the Team Valley was fantastic. Buying walking boots for an 11 year old. She helped choose the right boots, size and helped with fitting them due to me not being able to fasten them properly... See more
Company replied
My order was cancelled, upon further investigation we realised that the tent we had ordered wasn’t in stock when we purchased it but Go Outdoors still proceeded with our order and took payment. They s... See more
Company replied
Company details
About GO Outdoors - Team Valley
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Unit 13 Team Valley Retail Park, NE11 0BD, Gateshead, Tyne & Wear, United Kingdom
- 0191 300 2738
4.8
Excellent
3K reviews
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Visited Go Outdoors at Team Valley for…
Visited Go Outdoors at Team Valley for some new walking shoes. The assistant in the shoe department couldn't of been more helpful ( sorry didn't get ya name young man) and check out server Matthew was very helpful indeed even helping me to get a price match deal saving even more than my Blue Light discount would of given me! Great stuff....and staff!!
Jackie
August 12, 2026
Unprompted review
Reply from GO Outdoors - Team Valley
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Team Valley
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Team Valley Julie for the win! If Carlsberg did sales people …….
Julie from the Team Valley was fantastic. Buying walking boots for an 11 year old. She helped choose the right boots, size and helped with fitting them due to me not being able to fasten them properly (broken wrist). Also got advice about testing them indoors and aftercare too. Then, as if by magic, due to the long queues, Julie ended up serving us at the till too! I couldn’t wish for better service. Thank you!
August 12, 2026
Unprompted review
Reply from GO Outdoors - Team Valley
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Exemplary Customer Service
I visited Team Valley branch of Go Outdoors on 08.08.2026 and received excellent customer care by a young salesperson called Leigh. She went the extra mile to help me, was extremely polite, personable and the consummate professional - all delivered with a smile. Nothing at all was too much trouble for her to do or explain. She was an exemplar of what customer service can and should be.
August 8, 2026
Unprompted review
Reply from GO Outdoors - Team Valley
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Reply from GO Outdoors - Team Valley
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Excellent Customer Care.
Very friendly, honest and helpful staff. On the two occasions that I have visited this store the staff have gone above and beyond my expectations. Kaj, the polite, honest and helpful young man that assisted me yesterday was exceptional, an asset to GO Outdoors.
August 8, 2026
Unprompted review
Reply from GO Outdoors - Team Valley
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Amazing service from Julie at the…
Amazing service from Julie at the Gateshead store. Julie was extremely informative and friendly.
August 9, 2026
Unprompted review
Reply from GO Outdoors - Team Valley
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
My order was cancelled
My order was cancelled, upon further investigation we realised that the tent we had ordered wasn’t in stock when we purchased it but Go Outdoors still proceeded with our order and took payment. They should inform you before you buy if something isn’t available. We didn’t have time to find a tent elsewhere, very disappointing experience.
August 1, 2026
Reply from GO Outdoors - Team Valley
Thank you for your review.
We are sorry to hear of your disappointment following the cancellation if your order.
Whilst we aim to ensure our stock files are accurately reflected, cancellations can occasionally occur due to stock discrepancies or system issues, we fully appreciate how upsetting and inconvenient this is and we are sorry that your order has been affected on this occasion.
We do hope we’ll have the opportunity to restore your confidence in GO Outdoors and provide a much better experience in the future.
Kind regards
Go Outdoors Customer Care Team
Great experience
Great experience, liked all the tents that were up and we were able to see if all our air mattress’ could fit.
August 7, 2026
Unprompted review
Reply from GO Outdoors - Team Valley
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
I joined on the G O app
I joined on the G O app, hadn't been camping in years, the staff were really helpful with, assistance, advice, even opening boxes to show me what was there, and I saved money as a member, the customer service was brilliant 👏 😀
July 22, 2026
Reply from GO Outdoors - Team Valley
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
Julie was amazing
Julie was amazing, I was stressed out because I had to return a pair of boots but Julie put me at ease straight away and sorted me out with replacements, All the staff seem friendly and I highly recommend this store.
August 6, 2026
Unprompted review
Reply from GO Outdoors - Team Valley
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Team Valley
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Helpful Staff
Darren was very helpful in helping us to choose a tent. Very friendly and approachable
August 3, 2026
Unprompted review
Reply from GO Outdoors - Team Valley
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Buy from somewhere else
Bought a tent on sunday, pitched it in the calmest weather imaginable on Wednesday and the tent pole snapped not even 12 hours later. Having camped several times before we knew the pile was not over stretched or under any stress at all and there was not a bit of wind in sight. So we took our tent back to the Team Valley store we bought it from on Friday, to be met by the most condescending arrogant manager who proceeded to tell us we couldn't return it because it was "a consumable". Unsure how an integral part of a tent i bought 3 days before pitching it for the first time can be deem something unreturnable. So we called customer services who advised we absolutely are legally allowed to return it but it HAS to be in store. We live nowhere near this store so we have yet another treck back to argue with the manager to accept the return of their own faulty tent.
July 25, 2026
Reply from GO Outdoors - Team Valley
Thank you for taking the time to share your feedback. We are genuinely sorry to hear about your experience in store. The level of service you have described falls well short of the standards we strive to provide, and we appreciate how frustrating and disappointing this situation must have been for you.
We would also like to apologise for any confusion caused by the conflicting information you received from our Customer Care Team. Unfortunately, tent poles are not covered under the manufacturer's warranty, as damage to poles is not considered a manufacturing fault.
For any item believed to be faulty that was purchased in store, the item would need to be returned to the original store, together with proof of purchase, so that it can be assessed by the store team in line with our returns and faults procedure.
We are sorry for the inconvenience and disappointment this has caused and appreciate you bringing your concerns to our attention.
Kind regards,
GO Outdoors Customer Care Team
We were served by Terry today
We were served by Terry today. I had lots of questions about setting up a fishing pole for my son. He was very knowledgeable, polite and helped set us up so my son can go have an amazing adventure. He explained everything well to my young son and even asked for him to come back and let him know how it all went next time we’re in store. Lovely to have such a wonderful experience in a store.
July 31, 2026
Unprompted review
Reply from GO Outdoors - Team Valley
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Fantastic customer care
Great customer service in store today. John÷Paul was super helpful and found us exactly what we needed.
He checked our shopping experience was a good experience.
July 31, 2026
Unprompted review
Reply from GO Outdoors - Team Valley
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Online is great / instore not so much
Online is great. Shame some of their staff instore have zero enthusiasm and often go play hide and seek when you need them. Maybe they previously worked in B&Q?
July 21, 2026
Reply from GO Outdoors - Team Valley
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
JP ... What a good bloke
Best shopping experience in years and I only went for a gas canister refill! John Paul (JP) was a legend. Another guy got me a refill super quick and the check out staff were lovely.... If Carlsberg did.....
July 31, 2026
Unprompted review
Reply from GO Outdoors - Team Valley
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
A really wide range of outdoor kit for…
A really wide range of outdoor kit for a multitude of activities, big name brands as well as not so well known labels, competitive prices and then even bigger bargains in the sale, friendly and helpful staff. What else do you need??
July 30, 2026
Unprompted review
Reply from GO Outdoors - Team Valley
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
fast collection of an online order
fast collection of an online order. Staff were great and very helpful in store when choosing between some items.
July 11, 2026
Reply from GO Outdoors - Team Valley
Hi
Many thanks for taking some time to give us a 5 star review. We hope your next experience with us is as good as this one.
Thanks again
Go Outdoors Customer Care Team
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