GO Outdoors - Team Valley Reviews 

I visited Team Valley branch of Go Outdoors on 08.08.2026 and received excellent customer care by a young salesperson called Leigh. She went the extra mile to help me, was extremely polite, personable and the consummate professional - all delivered with a smile. Nothing at all was too much trouble for her to do or explain. She was an exemplar of what customer service can and should be.

Good discount on item I was after

Very friendly, honest and helpful staff. On the two occasions that I have visited this store the staff have gone above and beyond my expectations. Kaj, the polite, honest and helpful young man that assisted me yesterday was exceptional, an asset to GO Outdoors.

Amazing service from Julie at the Gateshead store. Julie was extremely informative and friendly.

My order was cancelled, upon further investigation we realised that the tent we had ordered wasn’t in stock when we purchased it but Go Outdoors still proceeded with our order and took payment. They should inform you before you buy if something isn’t available. We didn’t have time to find a tent elsewhere, very disappointing experience.

Great experience, liked all the tents that were up and we were able to see if all our air mattress’ could fit.

I joined on the G O app, hadn't been camping in years, the staff were really helpful with, assistance, advice, even opening boxes to show me what was there, and I saved money as a member, the customer service was brilliant 👏 😀

Julie was amazing, I was stressed out because I had to return a pair of boots but Julie put me at ease straight away and sorted me out with replacements, All the staff seem friendly and I highly recommend this store.

Excellent service

Darren was very helpful in helping us to choose a tent. Very friendly and approachable

Bought a tent on sunday, pitched it in the calmest weather imaginable on Wednesday and the tent pole snapped not even 12 hours later. Having camped several times before we knew the pile was not over stretched or under any stress at all and there was not a bit of wind in sight. So we took our tent back to the Team Valley store we bought it from on Friday, to be met by the most condescending arrogant manager who proceeded to tell us we couldn't return it because it was "a consumable". Unsure how an integral part of a tent i bought 3 days before pitching it for the first time can be deem something unreturnable. So we called customer services who advised we absolutely are legally allowed to return it but it HAS to be in store. We live nowhere near this store so we have yet another treck back to argue with the manager to accept the return of their own faulty tent.

We were served by Terry today. I had lots of questions about setting up a fishing pole for my son. He was very knowledgeable, polite and helped set us up so my son can go have an amazing adventure. He explained everything well to my young son and even asked for him to come back and let him know how it all went next time we’re in store. Lovely to have such a wonderful experience in a store.

Great customer service in store today. John÷Paul was super helpful and found us exactly what we needed.
He checked our shopping experience was a good experience.

Online is great. Shame some of their staff instore have zero enthusiasm and often go play hide and seek when you need them. Maybe they previously worked in B&Q?

Best shopping experience in years and I only went for a gas canister refill! John Paul (JP) was a legend. Another guy got me a refill super quick and the check out staff were lovely.... If Carlsberg did.....

A really wide range of outdoor kit for a multitude of activities, big name brands as well as not so well known labels, competitive prices and then even bigger bargains in the sale, friendly and helpful staff. What else do you need??

fast collection of an online order. Staff were great and very helpful in store when choosing between some items.

Good store.. easy to navigate around. Served by Leigh.. she was really helpful ,pleasant and friendly. We left feeling really happy 😊

Absolutely lovely man helped us so much, even shared his knowledge and taught us things we didnt know. He went as far as drawing out a picture to instruct us exactly what to do! Went above and beyond for his customers. Thanks so much Darren! Great customer service.

Andy and Max were great help! I bought a new waterproof jacket and Andy checked price matching to make sure I was getting the best deal. Max helped me decide on a Jet Boil for my camping trip and helped demo the equipment to see what would work best for me too.