I came in to look at backpacks as I’m going travelling soon and was served by Max who was so lovely and incredibly helpful! I had no idea what I was looking for but Max took the time to show me all th... See more
Company replied
Location
Switch locationUnit 13 Team Valley Retail Park, NE11 0BD Gateshead, Tyne & Wear, GB
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See what reviewers are saying
I am very happy from start too finish with my order from Go Outdoors. The order was delivered quickly, but I unfortunately had to return it to store. My refund came through very quick and I was kept... See more
Company replied
Visited Go Outdoors at Team Valley for some new walking shoes. The assistant in the shoe department couldn't of been more helpful ( sorry didn't get ya name young man) and check out server Matthew wa... See more
Company replied
I visited Team Valley branch of Go Outdoors on 08.08.2026 and received excellent customer care by a young salesperson called Leigh. She went the extra mile to help me, was extremely polite, personable... See more
Company replied
Company details
About GO Outdoors - Team Valley
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Unit 13 Team Valley Retail Park, NE11 0BD, Gateshead, Tyne & Wear, United Kingdom
- 0191 300 2738
4.8
Excellent
3K reviews
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Great store and friendly staff
Great store and friendly staff. John Paul was a really big help today
July 24, 2026
Unprompted review
Reply from GO Outdoors - Team Valley
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Visited Go out doors team valley today
Visited Go out doors team valley today, with the need for new fishing equipment.
I was asked if I needed help by Terry, and that man went above and beyond to help explain and show me how things would work on a new rod.
His customer service was outstanding and he had great patience for my questions.
Credit to the company.
July 23, 2026
Unprompted review
Reply from GO Outdoors - Team Valley
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Matthew at Team Valley served us
Matthew at Team Valley served us, very helpful and polite. An asset to have!
July 23, 2026
Unprompted review
Reply from GO Outdoors - Team Valley
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
served by Darren today how went above…
served by Darren today how went above and beyond,
very helpful as usual.
many thanks.
July 22, 2026
Unprompted review
Reply from GO Outdoors - Team Valley
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Excellent customer service received…
Excellent customer service received today buying a tent & accessories. Staff even cancelled a collection I’d arranged from the Sunderland store but no longer needed. 1st class service.
July 22, 2026
Unprompted review
Reply from GO Outdoors - Team Valley
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
We were served by Leah
We were served by Leah, super helpful, super friendly 👏🏽 Helped my daughter with back packing needs
July 11, 2026
Unprompted review
Reply from GO Outdoors - Team Valley
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Fantastic service in the Team Valley…
Fantastic service in the Team Valley store yesterday from Darren. I purchased my new OEX roof tent and roof bars. Very helpful and friendly service. I had all questions answered and happy to now look forward to my upgraded camping trips.
Thank you
July 14, 2026
Unprompted review
Reply from GO Outdoors - Team Valley
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Customer service
Met Darren again today on the fishing department, an actual fisherman, excellent customer service, speaking from personal experiences always informative and helpful
John G , Big waters member
July 13, 2026
Unprompted review
Reply from GO Outdoors - Team Valley
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Thanks Andy
Was in store today 13th July 2026 to get my daughter some camping equipment. Was approached by a great member of staff called Andy who helped us massively with everything we needed. He was a great help and had plenty knowledge.
July 13, 2026
Unprompted review
Reply from GO Outdoors - Team Valley
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Super helpful service from Anthony and…
Super helpful service from Anthony and extremely knowledgeable as I wanted to purchase tent ,came away with berghaus 700xl.
July 1, 2026
Unprompted review
Reply from GO Outdoors - Team Valley
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
A Star delivery of customer service
Went in to buy some new hiking boots and Andrew was a credit to the store. Nothing was too much for him. Me and my partner spent over 1 hour trying boots before we settled on the ones we wanted and he was attentive, helpful and positive throughout the whole process. No pushy sales pitch trying to get us to buy the most expensive pair, just let us try and test drive the boots until we found the ones that were perfect.
Would recommend as always for any outdoor pursuits purposes.
July 6, 2026
Unprompted review
Reply from GO Outdoors - Team Valley
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
Order was ready to collect in no time.
June 29, 2026
Reply from GO Outdoors - Team Valley
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Bought the BGH 4XL Air Tent
Bought the BGH 4XL and the additional
Bundle at the Gateshead store, great deal and big thanks to Rosie for her help and Information so I got the best deal with the additional items.
June 29, 2026
Unprompted review
Reply from GO Outdoors - Team Valley
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Andy is a top bloke!
Whilst Andy didn't actually serve me, I was in the shop for a long while looking at lots of kit and I noticed that Andy was very busy, very polite and he didn't stop helping people, even if his hands were full.
Nothing was too much trouble.
Top marks from me.
July 4, 2026
Unprompted review
Reply from GO Outdoors - Team Valley
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Great service
Great service from Andrew, even at the end of what looked to have been a very busy day.
Thank you!
June 26, 2026
Unprompted review
Reply from GO Outdoors - Team Valley
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Team Valley
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
I went in to buy some fishing gear…
I went in to buy some fishing gear nothing fancy , on the shelf a price and at the till 5 times more expensive because i am not a member . End up spending 29 quid for something that should have only cost me 15. Absolute mockery and also absolute robery . Go dechatlon .
June 26, 2026
Unprompted review
Reply from GO Outdoors - Team Valley
All feedback is appreciated and we are sorry to hear that you are unhappy with our non-members prices.
For a small cost our twelve-month membership entitles you to purchase products at the best prices, gives access to the Price Match and also the chance to be the first to shop new product ranges and take advantage of exclusive offers.
We hope that you will choose to purchase from Go Outdoors again and take advantage of the benefits of being a member.
Kind regards,
GO Outdoors Customer Care Team
John Paul at the team valley office was…
John Paul at the team valley office was very helpful, thank you.
June 26, 2026
Unprompted review
Reply from GO Outdoors - Team Valley
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Such lovely staff
Brilliant service from Pedro, he was so kind and helpful. Had a genuinely nice conversation with him, and sorted out my expired membership card. Thank you Pedro!
June 25, 2026
Unprompted review
Reply from GO Outdoors - Team Valley
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
Fantastic service from Robert and Chris…
Fantastic service from Robert and Chris when looking to buy a replacement tent . The our ADHARA 700XL was our prefered model.They were extremely patient with all the questions we asked with their knowledge being spot on. Suffice to say we purchased the tent and all the 'addons' Thank you gentlemen.
June 24, 2026
Unprompted review
Reply from GO Outdoors - Team Valley
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
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