I came in to look at backpacks as I’m going travelling soon and was served by Max who was so lovely and incredibly helpful! I had no idea what I was looking for but Max took the time to show me all th... See more
Company replied
Location
Switch locationUnit 13 Team Valley Retail Park, NE11 0BD Gateshead, Tyne & Wear, GB
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See what reviewers are saying
I am very happy from start too finish with my order from Go Outdoors. The order was delivered quickly, but I unfortunately had to return it to store. My refund came through very quick and I was kept... See more
Company replied
Visited Go Outdoors at Team Valley for some new walking shoes. The assistant in the shoe department couldn't of been more helpful ( sorry didn't get ya name young man) and check out server Matthew wa... See more
Company replied
I visited Team Valley branch of Go Outdoors on 08.08.2026 and received excellent customer care by a young salesperson called Leigh. She went the extra mile to help me, was extremely polite, personable... See more
Company replied
Company details
About GO Outdoors - Team Valley
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Unit 13 Team Valley Retail Park, NE11 0BD, Gateshead, Tyne & Wear, United Kingdom
- 0191 300 2738
4.8
Excellent
3K reviews
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Group Discount for Scouting
Used the group discount set up for Scouting and we saved money, even compared to the members discount. Delivery was to the local store, pick up no problem. Instead of getting 6 tents we got 8 and change from our own estimate.
June 17, 2026
Reply from GO Outdoors - Team Valley
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Sorted my discount out because it did…
Sorted my discount out because it did not come off when I ordered
June 10, 2026
Reply from GO Outdoors - Team Valley
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
The item was easy to order online and…
The item was easy to order online and it was available to collect straight away! So easy!
June 16, 2026
Reply from GO Outdoors - Team Valley
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Pedro was both helpful on the phone and…
Pedro was both helpful on the phone and in the store
June 22, 2026
Unprompted review
Reply from GO Outdoors - Team Valley
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Great help from Andy
Great help from Andy. Knew his products in detail and helped make a decision. Would definitely recommend.
June 21, 2026
Unprompted review
Reply from GO Outdoors - Team Valley
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Friendly and helpful
Smiling, helpful assistance in sorting out an expired loyalty card from Leigh yesterday. Thank you.
June 20, 2026
Unprompted review
Our first visit to this store.....
Our first visit to this store and it was impressive. Well laid out over the 2 floors, although some aisles were quite narrow.
Unfortunately, the item we required was sold out, a good sign perhaps?!, but JP (John Paul) was very helpful and enthusiastic.
Ordering item online, but will return in the future.
June 19, 2026
Unprompted review
Reply from GO Outdoors - Team Valley
Hello,
Thank you for clicking on 5 stars, your feedback genuinely matters to us.
I hope your next shopping trip is just as good.
All the best,
Go Outdoors Customer Care Team
Want to come on and thank Terry for his…
Want to come on and say thank you to Terry for his service today, he was very helpful and kind. Thanks again :)
June 19, 2026
Unprompted review
Reply from GO Outdoors - Team Valley
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Great Customer Service for Boots
Sorry for this late review, I’ve been too busy walking! Julie was absolutely fabulous and extremely open and honest about helping me find the best pair of hiking boots for my needs. Very knowledgeable, and did it all with a super smile. Thanks so much for making my experience as a first time buyer great! :)
June 4, 2026
Unprompted review
Reply from GO Outdoors - Team Valley
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Team Valley
Hi,
4 star reviews are important to us and reviews like this help us establish that we're going in the right direction.
Thanks for shopping with us.
Kind Regards
Go Outdoors Customer Care Team
Store staff warm and helpful
Store staff warm and helpful. Website clumsy at checkout / there could be more information at choice of place of collection. Disappointing no collection point at metrocentre store, dont understand why ? Team valley inconvenient to get to, particularly if using public transport / around rush hour.
June 11, 2026
Reply from GO Outdoors - Team Valley
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Amazing Fishing/angling staff.
I called into the team valley store to find fishing gear for my children's first fishing trip today, as a single female.
I have visited other sports and angling stores and have left defeated and lost, and quickly realised that most didnt have the time of day for me, due to my gender and have ordered gear online because of this.
This was not the experience today with go outdoors, Darren was amazing. He understood my needs immediately, the stock I requested was unavailable and he made suitable knowledgeable recommendations for alternatives, including talking through bait options and giving me the stores delivery schedule for live bait.
Darren's customer service is exemplary, and his level of patience was amazing, I wasn't made to feel like i was taking up his time or asking ridiculous questions.
I will be a regular to the store because of him.
June 17, 2026
Unprompted review
Reply from GO Outdoors - Team Valley
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Go Outdoors Customer Care Team
Leigh was really nice and super helpful…
Leigh was really nice and super helpful :)
June 17, 2026
Unprompted review
Reply from GO Outdoors - Team Valley
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Darren was very helpful and informative…
Darren was very helpful and informative thank him
for me
June 17, 2026
Unprompted review
Reply from GO Outdoors - Team Valley
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Excellent customer service from Darren…
Excellent customer service from Darren on the Angling counter yesterday. Very friendly , taking a genuine interest in the customer , enquiring where I was off to with my purchase and wishing me a successful trip. Very good person skills.
June 16, 2026
Unprompted review
Reply from GO Outdoors - Team Valley
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Great store, fantastic staff
Great store, loads on display, chance to really look at the products before purchase. Served by Julie. Cheerful, superb staff member, more than happy to assist with our queries and purchase
June 13, 2026
Unprompted review
Reply from GO Outdoors - Team Valley
Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.
Kind Regards
Go Outdoors Customer Care Team
Helpful staff member
I found what I needed very quickly with help from very courteous and helpful staff member John-Paul who took time to take me to where it was located. I was less impressed with the disinterested, gum-chewing lad on the til but overall a good experience.
June 12, 2026
Unprompted review
Reply from GO Outdoors - Team Valley
Thanks for the 4 star review.
We hope your next experience with us is as good as this one.
Thanks again
Go Outdoors Customer Care Team
Reply from GO Outdoors - Team Valley
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Team Valley
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
First Class Team Work
Fantastic service from Julie in the store and Anthony who works in the Customer Service team via the phone. Both worked extremely well as a team talking me through how they could help me and what they would both do to sort my problem with a Voucher. Great credit to GoOutdoors. Thank you.
June 13, 2026
Unprompted review
Reply from GO Outdoors - Team Valley
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
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