Had an amazing shopping experience buying shoes with my friends, 10/10 service and wanted to give a shoutout to Jenni who kindly served us and helped us, she deserves all the praise.
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See what reviewers are saying
We find that there are less tents setup than in the previous building. It would be nice to have more camping furniture setup to get more of a visual. New shop is nicely laid out, usually well-stoc... See more
Company replied
I had an absolutely fantastic experience at this store today, thanks to Kelly, who went above and beyond to help me find a specific jacket I was looking for. I had travelled from Woolwich... See more
Company replied
I needed a rucksack for 14 y old son & Ethan was brilliant. Really helpful, patient & knowledgeable. He didn’t try to convince us to buy something we didn’t need & instead helped us to make sure we fo... See more
Company replied
Company details
About GO Outdoors - Thurrock
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Unit 2, Lakeside Retail Park, RM20 3HH, Thurrock, United Kingdom
- 01375 800413
4.6
Excellent
2K reviews
Asks customers to review
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Kelly was extremely helpful at the Thurrock store
Kelly was extremely helpful with dealing with my query yesterday at the Thurrock store.
Note to the web designers - I didn’t get an email or online notification that my order was ready to be collected despite ordering it 9 days beforehand.
July 9, 2026
Unprompted review
Reply from GO Outdoors - Thurrock
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Harvey at the Thurrock store
Harvey at the Thurrock store was Excellent! He had great knowledge answered all of my questions was very helpful. Thank you for making my experience in buying a family tent so easy would highly recommend fantastic customer service
July 7, 2026
Unprompted review
Reply from GO Outdoors - Thurrock
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Great products very reasonable prices…
Great products very reasonable prices friendly and helpful staff
June 21, 2026
Reply from GO Outdoors - Thurrock
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Competent staff
Just wanted say what a lovely experience we had today at the store, we were served by a lovely lady named Kelly, she was very attentive, knew exactly what she was doing and helped us deal with our returns as well as our new purchases. She made our experience at the store less stressful shes a very competent staff.
June 9, 2026
Unprompted review
Reply from GO Outdoors - Thurrock
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Kelly was really helpful and the store…
Kelly was really helpful and the store is fabulous.
June 18, 2026
Unprompted review
Reply from GO Outdoors - Thurrock
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Very very disappointed with Go outdoors
Very very disappointed with Go outdoors
Did not receive any notification that my order was in my chosen branch.
When rang the store whoever i spoke to wasnt helpful it just seemed she simply couldnt be bothered to help.
Really disgusting attitude
Wont bother ordering anything again
June 13, 2026
Reply from GO Outdoors - Thurrock
Thank you for taking the time to leave a review.
Not receiving a notification for your order and then feeling unsupported when you contacted the store is not the level of service we aim to provide.
Your comments regarding the staff interaction are especially concerning, and we will ensure this feedback is shared with the relevant team.
We have reached out to you via the email address on the order to provide a update on the order.
Kind regards
Go Outdoors Customer Care Team
Thank you to Oscar for excellent…
Thank you to Oscar for excellent customer service and great knowledge on hiking bags/shoes, equipment when we visited on 17th June. Oscar was friendly, he gave good advice and first class service. We were so impressed and feel very confident with what we purchased on the day.
June 17, 2026
Unprompted review
Reply from GO Outdoors - Thurrock
Hi,
Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.
Best Wishes
Go Outdoors Customer Care Team
Polite helpful people at Thurrock Go Outdoors
New to the store. Helpful staff made shopping easier
June 10, 2026
Reply from GO Outdoors - Thurrock
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Thurrock
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Visited Go Outdoors in Lakeside…
Visited Go Outdoors in Lakeside Thurrock today looking for a waterproof jacket for my wife. We were very well looked after by Rhianna who went out of her way to assist us with our choice. Her keenest to get things right was refreshing and we ended up purchasing what was probably one of the most expensive jackets in the store. She is a credit to the store.
June 15, 2026
Unprompted review
Reply from GO Outdoors - Thurrock
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Thurrock
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Oscar was so helpful sourcing products
Oscar was so helpful sourcing products, ensuring we found everything we needed that other shops couldn’t stock! Massive thank you!
June 12, 2026
Unprompted review
Reply from GO Outdoors - Thurrock
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
THANK YOU OSCAR
Oscar was amazing! Spending time helping us locate the correct riding hat and helping ensure it fitted correctly. Thank you so much Oscar!
June 12, 2026
Unprompted review
Reply from GO Outdoors - Thurrock
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
I still do not have notification to…
I still do not have notification to pick up my parcel and I get this as if it’s completed?
June 4, 2026
Reply from GO Outdoors - Thurrock
We’re really sorry to hear about the confusion and lack of communication around your order, we completely understand how frustrating this must feel.
Due to a system error, the notification to confirm your parcel was ready for collection was unfortunately not sent as expected. This issue has now been raised internally so it can be fully investigated and prevented going forward.
In the meantime, we can confirm that your order is ready and waiting for collection in store. Please feel free to visit at your convenience, and the team will be happy to assist you.
We sincerely apologise again for the inconvenience caused and appreciate your patience while we work to improve this experience
Kind Regards
GO Outdoors Customer Care
Reply from GO Outdoors - Thurrock
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
If the outdoors is your thing
If the outdoors is your thing then the Thurrock store is well worth a visit. Great selection of outdoor walking/hiking & camping kit all nicely laid out. Had a few questions and staff were excellent.
May 9, 2026
Reply from GO Outdoors - Thurrock
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
Visited new Thurrock store
Visited new Thurrock store. Very disappointed. Initial thoughts were where do we start? Finding items were difficult. Where we usually go to men’s or women’s trousers or jackets etc we couldn’t-everything was brand listed. So if you want trousers you had to visit each brand, then find another brand. It was quite awkward. Used Go Outdoors for years. Not sure I will anymore after this poor experience. Especially as changing rooms are locked with no one on duty so you have to find a key holder. Felt like a suspected shoplifter and not a valued customer!! Quite a poor experience! Didn’t enjoy one part of the experience.
May 3, 2026
Unprompted review
Reply from GO Outdoors - Thurrock
Thank you for taking the time to share your feedback following your visit to our new Thurrock store. We’re genuinely sorry to hear that you were disappointed with the new layout and found it difficult to locate items compared to your previous visits.
We’re particularly sorry that your experience with the changing rooms left you feeling uncomfortable. Please be assured this is never our intention, and we would never want our customers to feel anything other than welcome and valued when shopping with us.
Your feedback is important to us and has been shared with the store management team so it can be reviewed and considered moving forward.
We do hope you’ll choose to visit us again in the future and that we’re able to provide you with a much more positive experience, aligned with the high standards we always aim to deliver.
Kind Regards
GO Outdoors Customer Care.
Poor
We went to the new shop in lakeside. Not impressed. The goods are now sorted by brand name not by, trousers, jackets etc so we had to cover some ground to look for a down jacket for my mother,. difficult to find and the cherry on top was ostensibly being treated like a criminal when my partner wanted to try something on. Changing rooms were locked so we had to search for someone to unlock them. They checked every item (two) she had but thankfully l stopped short of a search- then lingered whilst she tried them on. We have spent a lot of money over the years at go outdoors, but it seems the move to being a more upmarket store have left us behind. We’d just prefer a shop that works, so will go elsewhere in future for our outdoor gear.
May 3, 2026
Unprompted review
Reply from GO Outdoors - Thurrock
Thank you taking the time to share your experience regarding your recent visit to our Thurrock store.
All the feedback that we receive about any of our stores is important to us and we appreciate you sharing this with us. Your feedback is important to us and the issues surrounding your experience have been raised to the appropriate management to ensure improvements are in place to prevent this happening in the future.
We do hope to have the opportunity to provide an improved upon experience to yourself, mother and partner in the future.
Kind regards,
Go Outdoors Customer Care Team
I had a pleasant experience at…
I had a pleasant experience at GoOutdoor, Lakeside branch today. Jessica was very helpful. No silly question was too much for her, she was very attentive.
April 15, 2026
Unprompted review
Reply from GO Outdoors - Thurrock
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Great customer service
My experience with Go Outdoors was very pleasant, we were lucky enough to be served by Kelly super friendly and know her stuff, great prices and had all we needed and more
Thanks for making our trip great Kelly and a pleasure to meet you xx
April 14, 2026
Unprompted review
Reply from GO Outdoors - Thurrock
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
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