GO Outdoors - Thurrock Reviews 

The service from both Kelly and Tina was excellent. Their assistance with deciding on my purchase was second to none. A great Go Outdoors store in Thurrock.

The level of customer service at Go Lakeside is quite appalling.
Having been looking to purchase a pair of hiking shoes for my daughter was completely ignored by staff.
Don't staff ever ask if you require help?
Obviously not even when you are demonstrating buying signals and it's more important for staff to chat amongst themselves.
So after a couple more families came in and were served before me, I questioned the staff member Adondis, who had walked past me several times why he had ignored me and his only response was that "He didn't appreciate the way I spoke to him"
No apologies, offer of help or advice given.
Quite shocking when you have money to spend but don't get treated like a valued customer.
Eventually a junior female member of staff got out a couple pairs of shoes but quickly disappeared again.
Eventually, I purchased one of the pairs but for a specialist shop not to actively engage in any level of customer service or offer any help and advice is shocking

Despite the coat being a bargain, it was returned to the store due to the presence of blood in one of the pockets.

Still shopping for my trek to Everest Base Camp so im always popping in buying bits of equipment.
Andonio (I think thats his name) is just an amazing staff member. He is always very helpful and on hand to answer any technical questions (I ask a lot as im not a regular hiker). He is very patient and provides the kind of assistance that should make the store proud of its employees. Ive stopped going to Decathlon (which was always my go to store) because of the level of support I receive from some of the staff members in this lakeside store.

I would have award 5 stars while i was shopping at Christmas. But, for not allowing purchases to have the hangers, and no gift wrapping and no bags! Not a very good service at this time year!!

Being completely new to camping my friend and I choose a tent online. We collected this from the Thurrock Store, Kelly and Harvey could not do enough for us, they answered all of our questions with high levels of specialist knowledge. Not only were they extremely knowledgeable they went above and beyond with their customer service. Nothing was too much trouble. We will definitely be back and would highly recommend the store and these individuals

Go Outdoors at Lakeside had all the items needed for my son's Duke of Edinburgh expedition. Great selection and great staff who assist where you need help.

One Lady called Lina spent a significant time with me to choose the right sort of shoes for a long trek. I was very impressed with her patience and also advice. Prices much the same as other places but her time was very valuable.

Very good helpful service from Kelly, who explained and sorted out members discount card for me, also advising on further savings I could make with a multi- buy. Also very useful in explaining how I could get to try out premium jacket that was not in the store, by ordering online, and returning to that store if it proved not suitable. Friendly quality support all round. I’ll be back.

Great service as usual,

We had a nightmare with the online ordering and delivery of items, which was stressful.
However, certain staff members helped us enormously!
We were in the store on Saturday 15.3 for over 2.5 hours sorting it all out- in store, Lina; Jess; Kelly and Sue were superb! They were so helpful in sorting out a dreadful mess!
Sue, on the phone, earlier in the week was also incredibly helpful.
Thank you.

Was very happy with the service, we brought fishing rods that were on clearance at the lakeside store and Martin W was very helpful and knowledgeable as well as other members of staff, will be going back especially since the customer service was excellent and the prices as members were a really good deal.

Very helpful staff and the shop had in what I needed.

Bought a bike today great price and charlton, who served me was very friendly and knowledgeable about bike highly recommend visiting the thurrock store for all bikes and servicing on bikes

Firstly I shop in store all the time and have nothing but positive things to say about my in store experience. My 1 star is purely based on my online experience. I purchased and fishing rod and paid for next day delivery and had to wait 2 days for delivery. When it arrived the box was damaged and sure enough the rod was broken. I rang go outdoors and they told me I have to return it in store which I did and I was refunded minus the postage which I wasn't happy about. I then ordered another rod for next day delivery and that actually turned up the next day but again the box was damaged and again the rod was broken. I randomly go outdoors and told them I was not going back to the store for a refund and wasting my petrol. They agreed to refund and then told me they were out of stock of the rod I wanted. I think alot of this was down to the courier company they use (evri) but also the packaging was terrible. Twice I've had to wait 3 to 5 days for a refund to go back into my account

Helpful service from Kelly at the tills sorting out a membership card and checking some prices for us

I went to the Thurrock store to buy a pair of decent walking boots. I have really "fussy" feet that are narrow with some mild arthritis in areas, so getting comfortable footwear can be challenging. The store assistant was amazing. I must have tried 10 pairs of boots before settling on the ones I bought. She was on her own and looked after me plus several other customers at the same time, without getting flustered. I wish I'd got her name as she is an asset to the store.

I visited the Thurrock Lakeside store with the intention of purchasing 2 fleeces and 2 pairs of walking trousers, however due to the lack of available sizes, I ended up shopping at Sports Direct who had the sizes I required.
This seems to be an ongoing issue every time I visit Go Outdoors at Thurrock lakeside.

Good selection of footwear available in the majority of sizes.