Superb customer service. Came into the store on 3 occasions over the past few weeks in preparation for 7 day hike in Africa. Explained I’m fairly new to hiking and have a specific kit list, at no p... See more
Company replied
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See what reviewers are saying
Kelly was amazing and was very professional and made sure she faced me when talking as I’m deaf and dealt with my return of my sleeping bag and liner as it was not suitable for me. It was effortless a... See more
Company replied
We find that there are less tents setup than in the previous building. It would be nice to have more camping furniture setup to get more of a visual. New shop is nicely laid out, usually well-stoc... See more
Company replied
Today I was in desperate need of a few bits and what a delightful treat to find everything I needed in one go . Phoebe was ever so helpful and resourceful and guided me in the right direction efficien... See more
Company replied
Company details
About GO Outdoors - Thurrock
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Unit 2, Lakeside Retail Park, RM20 3HH, Thurrock, United Kingdom
- 01375 800413
4.6
Excellent
2K reviews
Asks customers to review
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Great experience in store looking for…
Great experience in store looking for hiking boots. Tina was a fantastic help - very knowledgeable and went above and beyond to help us get what we needed. She found great options for both my mum and I. Kelly was also very helpful and friendly at checkout. Many thanks.
February 16, 2025
Unprompted review
Kelly at Lakeside was more than helpful…
Kelly at Lakeside was more than helpful answered some awkward queries and was very pleaseant with smiles the whole time.
A pleasant experiance
February 16, 2025
Unprompted review
like the store
like the store, staff are friendly. has what I want and prices are great
February 14, 2025
Great service
I went to buy a new sleeping bag. Harvey was very helpful, polite and diligent in helping me make the right choice. Seamless service!
February 14, 2025
Unprompted review
We went to buy an electric bike and…
We went to buy an electric bike and having no idea what to look for. We were assisted by Harvey, a very helpful young man. He ehlped us make a decision.
February 13, 2025
Unprompted review
New hiking boots
New hiking boots. David was very knowledgeable, very helpful and super patience (I must have tried 12 pairs on)
January 23, 2025
Unprompted review
New hiking boots
I was looking for new hiking boots to carry on bagging Munros in Scotland. I asked for a bit of help and Tina was amazing. She gave me great advice on type, material and maintaining a quality boot. She readily help get a selection for me to try on, was patient and attentive whilst serving other customers. Thank you Tina for listening, answering my questions and finding me a great pair of boots.
February 2, 2025
Unprompted review
GoOutdoors Thurrock great for buying a rucksack…
The Thurrock store had a great range of rucksacks in stock, each model being displayed fully packed with the empty ones for sale behind. I found one that I'm really pleased with. Kelly on checkout was really friendly and helpful. I needed help choosing a raincover for the rucksack and she called for an assistant who was there immediately. Again I got just what I wanted. You cannot beat shopping instore for this sort of thing and GoOutdoors Thurrock was great for service and price.
January 30, 2025
Unprompted review
Reasonable
Top was delivered to store quickly but I was still being told to collect it for a number of days after I had collected it.
January 27, 2025
Great value on your stock
Great value on your stock with extra discounts for members. Staff were very helpful and knowledgeable
January 19, 2025
We had a lovely helpful man called…
We had a lovely helpful man called Harvey he really helped me and gave me so much knowledge about the item I was buying
January 23, 2025
Unprompted review
May use AI-assist with repliesRead more
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Exchange of christmas gift
Exchange of christmas gift. Never shopped here before. 1 visit and some excellent service from a lady named Kelly and I will be a regular shopper.
Not only did she deliver excellent customer service, she unkowingly brightened a particularly tough day for me.
Thank you Kelly!
January 14, 2025
Unprompted review
Reply from GO Outdoors - Thurrock
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Kelly greeted me as walk over to…
Kelly greeted me as walk over to counter immediately, as always I turned up unorganized can't find order numbers, can't find right text. She was calm and worked her way through my orders, pointed out I cancelled one order but it turned up to store, Kelly dealt with the order needing cancellation, then my return and found my order that I couldn't find the order number for. She was calm and knew what she was doing.
January 21, 2025
Unprompted review
walking boots
I brought some walking boots. It was the first ime I have shopped in go outdoors and found the assistant to be very knowledgeable and helpful
January 12, 2025
Had what I wanted at a great p
January 12, 2025
Jasmin was very polite and kind would…
Jasmin was very polite and kind would definitely recommend going there
January 12, 2025
Unprompted review
Tina was extremely helpful and…
Tina was extremely helpful and knowledgeable
January 12, 2025
Unprompted review
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