GO Outdoors - Torquay Reviews 

828
•
TrustScore 5 out of 5

4.9

Riviera Way Unit 2, Riviera Way, TQ2 7AP Torquay, England, GB

•

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Rated 5 out of 5 stars

I was looking for some new walking shoes with a sturdy sole that would last, as I tend to wear out the soles rather quickly. I spoke to Ed who was very knowledgeable when I informed him of my needs. A... See more

Company replied

Rated 5 out of 5 stars

Absolutely love Go OUTDOORS opening in Torquay, I always used the Exeter branch before. I cannot praise the staff at the store more highly, they are always friendly and more than happy to help. Leon g... See more

Company replied

Rated 5 out of 5 stars

I was trying to find some boots and was assisted by Jaime who was really informative about hiking boots. I tried several pairs on in different sizes and nothing was too much for Jaime. The help I... See more

Company replied

Rated 5 out of 5 stars

A nicely laid out store easy to find what you need well merchandised. Customer service was outstanding and very welcoming Leon was very helpful and cheerful . Would def recommend the store great p... See more

Company replied


Company details

  1. Camping Store
  2. also in
  3. Activewear Store
  4. Bicycle Store
  5. Climbing Club
  6. Horseback Riding Service
  7. Running Store

About GO Outdoors - Torquay

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Written by the company

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Contact info

  • Riviera Way Unit 2, Riviera Way, TQ2 7AP, Torquay, England, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

828 reviews

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4.9

All reviews

(828)

36,702 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Beautiful Store

Beautiful Store
Excellent Staff

September 11, 2026
Unprompted review
GO Outdoors - Torquay logo

Reply from GO Outdoors - Torquay

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

This branch had everything that I went…

This branch had everything that I went in to purchase. So pleased as I have not had great experiences of stock availability locally. We were served by Holly who was very helpful, friendly and polite. In fact she was a little ray of sunshine on a Monday morning.

September 7, 2026
Unprompted review
GO Outdoors - Torquay logo

Reply from GO Outdoors - Torquay

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

The staff were helpful ,friendly and…

The staff were helpful ,friendly and approachable as well as being knowledgeable about their stock and it’s location
Will definitely continue to shop there

September 10, 2026
Unprompted review
GO Outdoors - Torquay logo

Reply from GO Outdoors - Torquay

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

We purchased a waterproof coat and some…

We purchased a waterproof coat and some walking trousers at the torqauy store. Leon is always very helpful and provides great customer service!

September 10, 2026
Unprompted review
GO Outdoors - Torquay logo

Reply from GO Outdoors - Torquay

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

People helpful and polite

People helpful and polite. I really enjoy browsing as camping is one of my favourite things.

May 18, 2026
GO Outdoors - Torquay logo

Reply from GO Outdoors - Torquay

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Fantastic Torquay Store

We are new to Motorhoming and needed to buy many things for our Awning tent. The staff were so helpful with advice. They even carried most of our stuff to the tills so we could carry on browsing the store. We had many large purchases, and they helped load the car (in the rain). Nothing was too much trouble. Fantastic experience and with a membership card, very reasonable price.

September 8, 2026
GO Outdoors - Torquay logo

Reply from GO Outdoors - Torquay

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Huge store with excellent selection and…

Huge store with excellent selection and extremely helpful staff

September 6, 2026
Unprompted review
GO Outdoors - Torquay logo

Reply from GO Outdoors - Torquay

Hi,

Your feedback is greatly appreciated, especially as it's 5 star feedback.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent choice of clothing with good…

Excellent choice of clothing with good prices and quality. Leon on the checkout was very polite and helpful. I would recommend the Torquay store.

September 2, 2026
Unprompted review
GO Outdoors - Torquay logo

Reply from GO Outdoors - Torquay

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Love the Go Outdoors In Person Experience

Holly was great. Very helpful and pleasant. I love Go Outdoors as a shop, always good prices and a fantastic selection of items to look at and feel before you buy. Better than online shopping any day.

September 7, 2026
Unprompted review
GO Outdoors - Torquay logo

Reply from GO Outdoors - Torquay

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Super friendly staff

Super friendly staff. Leon is a geezer. Exceptional service thank you

September 2, 2026
Unprompted review
GO Outdoors - Torquay logo

Reply from GO Outdoors - Torquay

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Jaime was a great help

Jaime was a great help. I have been struggling tendinitis and finding it hard to find a comfortable shoe.
Jaime was very professional, knowledgeable and patient. He found me a great comfortable shoe! Thank you! :)

September 2, 2026
Unprompted review
GO Outdoors - Torquay logo

Reply from GO Outdoors - Torquay

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Jamie

Jamie, what an amazing employee. Great knowledge and expert advice. I’ve not experienced customer like this in years. Attentive with advice but not in your face. I got the impression noting was to much while I tried on many walking shoes. Walked away with 2 pairs to suit my needs. I only went to get 1 pair. Jamie was outstanding in every way. That you Jamie for your advice and I look forward to seeing you again.

August 31, 2026
Unprompted review
GO Outdoors - Torquay logo

Reply from GO Outdoors - Torquay

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Visited Go Outdoors Torquay yesterday…

Visited Go Outdoors Torquay yesterday to buy some camping chairs and a cooler box and the staff were really outstanding. Help was offered without having to find someone; staff were constantly visible and accessible. They helped carry my items to the checkout, fussed over my dog and were genuinely friendly and helpful throughout. It was a great experience. This is not the first time I have shopped in the store and it has been the same every time, that’s why I felt it deserved a fantastic 5 star review today- consistency.

August 30, 2026
Unprompted review
GO Outdoors - Torquay logo

Reply from GO Outdoors - Torquay

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Jaime was super helpful and friendly

Jaime was super helpful and friendly. Thank you!

August 29, 2026
Unprompted review
GO Outdoors - Torquay logo

Reply from GO Outdoors - Torquay

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Best store in the South West ,

All the staff were helpful and friendly,I asked a few questions and got the answers I needed.
The man on the checkout called Leon was fantastic, professional witty and very competent. As it was my first time in the store he led me through everything, I'm a member of the defence community and I appreciated his attitude and demeanour. Great guy, he needs promotion or a pay increase.

August 27, 2026
Unprompted review
GO Outdoors - Torquay logo

Reply from GO Outdoors - Torquay

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

great service and friendly staff and…

great service and friendly staff and they even make my dog Kevin welcome . I started shopping on your opening day and the store staff have maintained their high degree of excellent service . Id give them all a gold star if I could

August 13, 2026
GO Outdoors - Torquay logo

Reply from GO Outdoors - Torquay

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Helpful and friendly staff

Helpful and friendly staff dotted around the shop floor, good range of products and a very proactive server on the tills (Holly) who talked us through membership and discounts.

August 15, 2026
Unprompted review
GO Outdoors - Torquay logo

Reply from GO Outdoors - Torquay

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Always pleasant shopping there

Always pleasant shopping there, and Hollie was very helpful too. Good selection and some good prices.

August 17, 2026
Unprompted review
GO Outdoors - Torquay logo

Reply from GO Outdoors - Torquay

Hi,

Your feedback is greatly appreciated, especially as it's 5 star feedback.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Lewis was a total charmer

Lewis was a total charmer, he was incredibly helpful and polite and was quick to solve a few minor problems we had. The perfect example of what I like to see in customer service. Thank you Lewis.

August 23, 2026
Unprompted review
GO Outdoors - Torquay logo

Reply from GO Outdoors - Torquay

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

The staff are always so lovely in this…

The staff are always so lovely in this store! Shout out to Lewis on the till for being so friendly :)

August 23, 2026
Unprompted review
GO Outdoors - Torquay logo

Reply from GO Outdoors - Torquay

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement.

Kind regards,
Go Outdoors Customer Care Team

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