GO Outdoors - Torquay Reviews 

763
TrustScore 5 out of 5

4.9

Riviera Way Unit 2, Riviera Way, TQ2 7AP Torquay, England, GB


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See what reviewers are saying

Rated 5 out of 5 stars

We are new to Motorhoming and needed to buy many things for our Awning tent. The staff were so helpful with advice. They even carried most of our stuff to the tills so we could carry on browsing the s... See more

Company replied

Rated 5 out of 5 stars

Visited Go Outdoors Torquay yesterday to buy some camping chairs and a cooler box and the staff were really outstanding. Help was offered without having to find someone; staff were constantly visible... See more

Company replied

Rated 5 out of 5 stars

Jamie, what an amazing employee. Great knowledge and expert advice. I’ve not experienced customer like this in years. Attentive with advice but not in your face. I got the impression noting was to... See more

Company replied

Rated 5 out of 5 stars

Holly was great. Very helpful and pleasant. I love Go Outdoors as a shop, always good prices and a fantastic selection of items to look at and feel before you buy. Better than online shopping any day.... See more

Company replied


Company details

  1. Camping Store
  2. Activewear Store
  3. Bicycle Store
  4. Climbing Club
  5. Horseback Riding Service
  6. Running Store

About GO Outdoors - Torquay

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Written by the company

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Contact info

  • Riviera Way Unit 2, Riviera Way, TQ2 7AP, Torquay, England, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

763 reviews

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4.9

All reviews

(763)

35,238 reviews in the last 12 months

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Rated 5 out of 5 stars

Want to say a massive thank you to Leon…

Want to say a massive thank you to Leon in the Torquay Store. We bought a replacement tent pole he explained how to replace it and said if we get stuck to pop back in and he would help. We had to pop back as we couldn't work out how to do it. He was so helpful and did it all for us while still helping other customers. Can't give him enough praise

July 8, 2026
Unprompted review
GO Outdoors - Torquay logo

Reply from GO Outdoors - Torquay

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Go Outdoors Torquay

I visited this store in Torquay to buy walking sandals. I was served by Rick and Leon who were both welcoming, friendly and extremely helpful. I recommended the store to my neighbour and he visited the next day and was also very happy with the goods and the service

June 2, 2026
Unprompted review
GO Outdoors - Torquay logo

Reply from GO Outdoors - Torquay

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Always a clean and welcoming store

Always a clean and welcoming store. I didn’t need any help, but was there to get some lightweight shorts for these ‘heatwaves’. Found a pair, but boy are the ‘technical’ shorts expensive! Holly served me at the checkout and I didn’t have to queue for long. I’m glad I no longer need to trudge over to Exeter to get to ‘Go Outdoors’.

July 7, 2026
Unprompted review
GO Outdoors - Torquay logo

Reply from GO Outdoors - Torquay

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Staff were friendly

Staff were friendly, extremely helpful with good product knowledge and Holly on the checkout was bright happy and made the whole experience a delight to be there

July 7, 2026
Unprompted review
GO Outdoors - Torquay logo

Reply from GO Outdoors - Torquay

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

The staff was very helpful with my…

The staff was very helpful with my experience there. I would highly recommend this shop for camping.

July 7, 2026
Unprompted review
GO Outdoors - Torquay logo

Reply from GO Outdoors - Torquay

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Fantastic staff

Staff in this store are always so warm, friendly and knowledgeable, it’s always a pleasure to visit and the store is well organised, stocked and tidy.
Holly helped us on this occasion and helped us find what we wanted and ensured my son got his DofE discount. She was really helpful and kind. Faultless service.

July 7, 2026
Unprompted review
GO Outdoors - Torquay logo

Reply from GO Outdoors - Torquay

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

I was served by Holly today

I was served by Holly today. Great friendly professional service, she is an asset to your company! 10/10 👍

July 7, 2026
Unprompted review
GO Outdoors - Torquay logo

Reply from GO Outdoors - Torquay

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Got a tent init

Very knowledgeable member of staff , Holly is a credit to the store. 🐺✂️

July 7, 2026
Unprompted review
GO Outdoors - Torquay logo

Reply from GO Outdoors - Torquay

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

We had a lovely person called Holly she…

We had a lovely person called Holly she was so helpful and thoughtful she made the situation of the blue light card and membership so easy and smooth. Thank you

July 7, 2026
Unprompted review
GO Outdoors - Torquay logo

Reply from GO Outdoors - Torquay

Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.

Thanks again for shopping with us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Good selection

Good selection. Holly our assistant was lovely.

July 7, 2026
Unprompted review
GO Outdoors - Torquay logo

Reply from GO Outdoors - Torquay

Hi,

Your feedback is greatly appreciated, especially as it's 5 star feedback.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Always helpful staff

Always helpful staff. Well organised store and very good value. Holly at the Torquay branch was particularly helpful in assisting me.

July 7, 2026
Unprompted review
GO Outdoors - Torquay logo

Reply from GO Outdoors - Torquay

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Tyler was really helpful!

Tyler was really helpful!! He helped us carry a large roof tent out to the car and to lift it onto the car before we fitted it ourselves. He stuck around to see if we needed any further help. We’re sure that if he was allowed to help us actually fit it then he definitely would have!! Thanks again :)

July 4, 2026
Unprompted review
GO Outdoors - Torquay logo

Reply from GO Outdoors - Torquay

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Friendly and great value

Friendly, knowledgeable and helpful staff, good choice of quality products and very good discounts.

Also, very understanding on returns and problems.

June 29, 2026
Unprompted review
GO Outdoors - Torquay logo

Reply from GO Outdoors - Torquay

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Helpful and friendly staff. …

I was served by a friendly and helpful assistant. One woman called Penny was vey sweet.

June 27, 2026
Unprompted review
GO Outdoors - Torquay logo

Reply from GO Outdoors - Torquay

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Came in on a tuesday afternoon for some…

Came in on a tuesday afternoon for some tent pegs, however Holly showed us the berghaus azarah 500 tent, we ended up purchasing as we were well in need of an upgrade and couldnt be more happy!

June 30, 2026
Unprompted review
GO Outdoors - Torquay logo

Reply from GO Outdoors - Torquay

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Always a great experience and staff are so welcoming and knowledgable

Always a great experience. Staff very friendly, very knowledgable about the stock and my items and sizes that I want are almost always in store.
Holly on check out today was great and helped us manage a membership card issue (on our part) and also applying a gift voucher. All very seamless and great service from everyone in the store. Thanks.

June 30, 2026
Unprompted review
GO Outdoors - Torquay logo

Reply from GO Outdoors - Torquay

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Helpful staff

I did not need any help downstairs when choosing my jacket but when I went upstairs to choose some walking boots I had the help of Leon, who was both friendly and helpful. Managing to help myself and another customer at the same time

June 29, 2026
Unprompted review
GO Outdoors - Torquay logo

Reply from GO Outdoors - Torquay

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Jordan was super helpful and very…

Jordan was super helpful and very friendly! She managed to sort out our Go outdoors membership and my blue light discount! Thank you so much ☺️

June 29, 2026
Unprompted review
GO Outdoors - Torquay logo

Reply from GO Outdoors - Torquay

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Liam and Matt were both extremely…

Liam and Matt were both extremely helpful and pleasant chaps. Thanks for the help guys!

June 29, 2026
Unprompted review
GO Outdoors - Torquay logo

Reply from GO Outdoors - Torquay

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Lewis and Ellison from Torquay GO were…

Lewis and Ellison from Torquay GO were incredibly helpful, patient and knowledgeable. Very impressed and left the store feeling great.

May 1, 2026
Unprompted review
GO Outdoors - Torquay logo

Reply from GO Outdoors - Torquay

Hi,

Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.

Best Wishes
Go Outdoors Customer Care Team

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