GO Outdoors - Wakefield Reviews 

4,593
TrustScore 5 out of 5

4.9

Hostingley Lane, Middlestown, WF4 4PZ Wakefield, GB


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Rated 5 out of 5 stars

We visited the Wakefield shop to buy items for our daughter's upcoming Duke of Edinburgh trip. We were assisted by a guy (Sorry I don't know his name) and a lady called Emily who were both fantastic.... See more

Company replied

Rated 5 out of 5 stars

Fantastic service. I went and got everything I needed for my sons first ever scout camping trip and the young man who helped went above and beyond to assist me. The lady who served me at the till (Kay... See more

Company replied

Rated 5 out of 5 stars

Absolutely outstanding service, received a call from my granddaughter, stuck in Italy with a delayed flight. Going straight off to a festival tomorrow in Cheshire, seen the UK weather so needed wellin... See more

Company replied

Rated 5 out of 5 stars

Was looking at couple of coats and was assisted by Emily who was both knowledgeable and helpful without being pushy. Very good customer service. Service at the till was also excellent.

Company replied


Company details

  1. Camping Store
  2. Activewear Store
  3. Bicycle Store
  4. Climbing Club
  5. Horseback Riding Service
  6. Running Store

About GO Outdoors - Wakefield

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Written by the company

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Contact info

  • Hostingley Lane, Middlestown, WF4 4PZ, Wakefield, United Kingdom

  • 01924 978026

4.9

Excellent

TrustScore 5 out of 5

5K reviews

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4.9

All reviews

(4,593)

35,134 reviews in the last 12 months

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Rated 5 out of 5 stars

Lovely service

Found what we needed easily. We were served by Emma who was very helpful and cheery. The car park is beyond bad though!

May 21, 2026
Unprompted review
GO Outdoors - Wakefield logo

Reply from GO Outdoors - Wakefield

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

My discount card had expired

My discount card had expired. I was buying some things anyway so Emma on the till renewed my card for me. Emma was very cheerful, polite and smiling while she was doing her job. Excellent service.

May 20, 2026
Unprompted review
GO Outdoors - Wakefield logo

Reply from GO Outdoors - Wakefield

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great staff

Great staff , always there if you need help . Good selection of outdoor gear . Definitely my go to place for hiking equipment.

May 19, 2026
Unprompted review
GO Outdoors - Wakefield logo

Reply from GO Outdoors - Wakefield

Hi,

Your feedback is greatly appreciated, especially as it's 5 star feedback.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Andy C at Wakefield Go Outdoors was…

Andy C at Wakefield Go Outdoors was very helpful. He went and found us the gloves we wanted, which were stored away in the back due to them being out of season. Much appreciated.

May 18, 2026
Unprompted review
GO Outdoors - Wakefield logo

Reply from GO Outdoors - Wakefield

Hi,

Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.

Thanks again for shopping with us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

I was helped by a lovely young lady…

I was helped by a lovely young lady called Emily she was very helpful, she took time to ask what i was looking to purchase, she helped me choose the item from my requirements. very helpful and professional would definitely return again.

May 19, 2026
Unprompted review
GO Outdoors - Wakefield logo

Reply from GO Outdoors - Wakefield

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Very friendly and helpful staff

Very friendly and helpful staff, in particular the chap in the boots department who helped me with laces and Ruth who helped with looking for a new fleece. Could you pass on to Peter Storm (fleece manufacturer) a request to make the sleeves of their fleeces more roomy? I bought a lovely fleece but the sleeves are too narrow to wear a sweatshirt or chunky sweater underneath. Thanks!

May 17, 2026
Unprompted review
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Reply from GO Outdoors - Wakefield

We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.

Thanks for shopping with us and we hope to see you again soon.

Kind Regards
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Warm welcome upon arrival

Warm welcome upon arrival, store us always well laid out with plenty of good offers. Served at the checkout by a very friendly staff member called Evie who made sure we had everything and was very polite.
Good store

May 17, 2026
Unprompted review
GO Outdoors - Wakefield logo

Reply from GO Outdoors - Wakefield

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Click & Collect Communication good

We did click and collect from our local Wakefield store. Very friendly and helpful.

May 3, 2026
GO Outdoors - Wakefield logo

Reply from GO Outdoors - Wakefield

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Go Outdoors Customer Care Team

Rated 1 out of 5 stars

We went into the Wakefield store today…

We went into the Wakefield store today and due to an issue with some walking boots we spoke to the manager on duty Reece Lockwood. After explaining the issue with the item my husband went out to the car to bring in the boots. During a conversation I was told that all boots need to be " Broken in " and suggested that my husband walk around the house in them and remember we hadn't bought a pair of carpet slippers .
I would just like to point out when I'm trying to reinact the Tryfan North Ridge on my carpeted stairs and landing for next week I'm pretty sure this is not going to help as you say "Break them in ". Please remind your manager that he is speaking to competent and experienced walkers and with today's technology "breaking boots in" as you say shouldn't happen it's a give.
Understanding cost nothing and stays with people a life time.
Thanks to Jack and Martin on footwear you guys carry the amazing reputation of true customer service 👏 👍 👌

May 17, 2026
Unprompted review
GO Outdoors - Wakefield logo

Reply from GO Outdoors - Wakefield

Thank you for taking the time to leave your review following your recent visit to our Wakefield store.

We’re really sorry to hear that your experience did not meet your expectations. This isn’t the level of service we aim to provide, and we appreciate you bringing this to our attention. Your feedback has been shared with the store management team so it can be reviewed and used to make improvements.

It’s great to hear your positive comments about Jack and Martin in our Footwear department, we’ll be sure to pass this on to them and their management team, as we know how much recognition like this means.

We do hope you’ll consider visiting us again in the future and allow us the opportunity to provide you with a much better experience.

Kind Regards
GO Outdoors Customer Care.

Rated 5 out of 5 stars

Was served by Ruth at the Wakefield…

Was served by Ruth at the Wakefield branch was really helpful nothing was too much trouble thanks Ruth great customer service

May 17, 2026
Unprompted review
GO Outdoors - Wakefield logo

Reply from GO Outdoors - Wakefield

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Visited Go outdoors at horbury was…

Visited Go outdoors at horbury was helped by a lovely member of staff called Ruth was very helpful and I got exactly what I needed will definitely visit again

May 10, 2026
Unprompted review
GO Outdoors - Wakefield logo

Reply from GO Outdoors - Wakefield

We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.

Thanks for shopping with us and we hope to see you again soon.

Kind Regards
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Reece & Emma at the Wakefield branch

Reece & Emma at the Wakefield branch, dealt my request (returning faulty goods)
They listened to my explanation & acted professionally & fully cooperatively in exchanging the goods, after initial clarification & conformation of purchase. I felt as a regular customer, appreciated, trusted & respected. I will definitely continue to use this excellent company & thank the professional people that work there, thank you

May 15, 2026
Unprompted review
GO Outdoors - Wakefield logo

Reply from GO Outdoors - Wakefield

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Ruth and Emma at the Wakefield store…

Ruth and Emma at the Wakefield store were absolutely amazing. The most helpful and lovely staff I have ever come across. So helpful and smiling all the time. Dream team!!!

May 15, 2026
Unprompted review
GO Outdoors - Wakefield logo

Reply from GO Outdoors - Wakefield

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

The staff were really helpful and…

The staff were really helpful and informative, in particular , Leeann was excellent!

May 4, 2026
Unprompted review
GO Outdoors - Wakefield logo

Reply from GO Outdoors - Wakefield

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Efficient and helpful staff

Efficient and helpful staff. Refund given very quickly.

May 7, 2026
GO Outdoors - Wakefield logo

Reply from GO Outdoors - Wakefield

Thanks for the 5 star review.

We hope your next experience with us is as good as this one.

Thanks again
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Knowledgeable helpful staff.

What a great shopping experience. All staff lovely but special thanks to Emily and Bertie who helped my husband and I. There was such a choice and price range on boots and waterproofs and they enabled us to make the best choices for our needs and budget. We got waterproof trousers and a coat, gloves and boots at the quality we needed at a good price. Love the location too, feels very rural and outdoorsy. Much nicer than more urban outlets xx

May 13, 2026
Unprompted review
GO Outdoors - Wakefield logo

Reply from GO Outdoors - Wakefield

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Thank you

Ruth was informative and attentive, helping when me and my father were struggling to find the correct ordinance survey map.
She helped make our visit less stressful and a lot quicker.

May 3, 2026
Unprompted review
GO Outdoors - Wakefield logo

Reply from GO Outdoors - Wakefield

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Helpful and friendly service given at…

Helpful and friendly service given at the Wakefield branch by Ruth.

May 13, 2026
Unprompted review
GO Outdoors - Wakefield logo

Reply from GO Outdoors - Wakefield

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Came into store today

Came into store today , looking for hiking gear for a trip im about to go on. When i walked in I was very overwhelmed , I knew what I needed but there was so many options. I approached a lovely girl called Emily, who assisted me perfectly. Emily talked me through what was the best options for my hike and wished me luck.

May 11, 2026
Unprompted review
GO Outdoors - Wakefield logo

Reply from GO Outdoors - Wakefield

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great service from Ruth

Great service from Ruth. Found the perfect jacket from the Sales rack.

May 10, 2026
Unprompted review
GO Outdoors - Wakefield logo

Reply from GO Outdoors - Wakefield

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Go Outdoors Customer Care Team

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