Barry -Store Manager Warrington 100% customer service Barry helped us find our ideal Tent and other items we were looking for. We’ve even been back since to purchase other items and was greeted b... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I was made up the fact that I could order membership, and automatically the discount was without receiving my membership card yet. Happy the items online and there were all available for the AM next d... See more
Company replied
I ordered, through click and collect, a cool box and 2 packs of ice blocks. They were out of stock of the cool box but carried on with the rest of the order without the option of cancelling the ful... See more
Company replied
Needed to go back for two things after a visit previous day. Bought a camping chair, one of the arms was faulty, no problem exchanged it. Other thing I queried was the previous day I purchased a man’s... See more
Company replied
Company details
About GO Outdoors - Warrington
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Wilson Patten Street, WA1 1PS, Warrington, United Kingdom
- 01925 906755
4.6
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Returned coat and new replacement
We called in today to return a 'waterproof' coat that I had bought a short while ago, bur didn't live up to expectations, Sue, who served us couldn't have been more helpful, we got a full refund then bought a replacement coat that was three times more expensive than the original!
September 8, 2025
Unprompted review
Reply from GO Outdoors - Warrington
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Staff service.
Sue, the Go Outdoors member of staff was really helpful with my lost card. Pleasant, reassuring and understanding. Thank you!
September 8, 2025
Unprompted review
Reply from GO Outdoors - Warrington
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Warrington store
The staff at the Warrington store were vey helpful as always helping me find what I went in for.
I was served at the checkout by a young lady Evie who was very polite and friendly.
September 7, 2025
Unprompted review
Reply from GO Outdoors - Warrington
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Good choice of product that I was…
Good choice of product that I was looking for, nice clean changing rooms and polite, helpful staff.
September 5, 2025
Reply from GO Outdoors - Warrington
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Great team great store
Came in with no knowledge I had done some research on my side before going into store but I needed help I spoke with becca and she came around the store with me and helped me where she could. She made me feel really good that I hasnt an inconvenience. She really made me feel good so thank you becca
September 1, 2025
Unprompted review
Reply from GO Outdoors - Warrington
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Bought a bike from the Warrington store…
Bought a bike from the Warrington store mid July, the guy on the cycle departmen (Phil) was brilliant, all the way from purchase to handover. Also, just to say, the handover was very thorough, explaining absolutely everything, including how to get the free 6 week check.
July 14, 2025
Unprompted review
Reply from GO Outdoors - Warrington
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
WALKING BOOT SHOPPING
FABULOUS SERVICE AND GREAT PATIENCE FROM THE VERY KNOWLEDGEABLE CHRISTIAN WHO EXPLAINED ALL THE PROS AND CONS OF SOME BOOTS AND RECOMENDED SOLUTIONS.... THEN LET ME GO WITH MY FIRST CHOICE! ALSO TO LOUISE H WHO HONOURED THE DISCOUNT CODE.
August 25, 2025
Unprompted review
Reply from GO Outdoors - Warrington
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Issue with Berghaus Air 600 tent rang…
Issue with Berghaus Air 600 tent rang the store whilst away ....Sue was so helpful and reassuring and we ended up exchanging the tent for the bigger Berghaus Air 600Xl. Will be back to buy items to fill our new bigger tent and will 100% ask for Sue!
August 26, 2025
Unprompted review
Reply from GO Outdoors - Warrington
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
All round quality
Good products, wide range of choice, competitive pricing and good service.
August 23, 2025
Reply from GO Outdoors - Warrington
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Im new to camping and when I visited i…
Im new to camping and when I visited i didn't have much knowledge of what is best for beginners. I was served by (Sue).
she was so helpful and answered all my questions to the best of her abilities and gave me tips for camping, so much so I signed up for membership and will come to go outdoors for all my camping needs in the future 🙂
August 25, 2025
Unprompted review
Reply from GO Outdoors - Warrington
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Went into store today to buy a tent and…
Went into store today to buy a tent and the lovely Charlotte was so very helpful and gave great advice.
August 23, 2025
Unprompted review
Reply from GO Outdoors - Warrington
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Evie was super helpful @ Warrington!
Evie was super helpful, the Go Outdoors membership card ended up saving us 50% on our first bulk load of camping trip supplies so it's definitely worth getting one for just £5!
August 16, 2025
Unprompted review
Reply from GO Outdoors - Warrington
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Jessica was 10/10 very friendly
Jessica was 10/10 very friendly, helpful and kind
August 21, 2025
Unprompted review
Reply from GO Outdoors - Warrington
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Exceptional Service from Christian & Johnny
Had a problem with my air tent beams and rang the store after being advised to by customer service. Christian was super polite and helpful on the phone and invited me to come in for him to have a look and decide on a few options. In store, both Christian and Johnny were really helpful. They kept my beams for the afternoon to test them out while working around their other responsibilities, and on my return they gave me a solution I was very happy with. Their service was not only exceptionally kind and helpful but I feel they really went above and beyond to help me out. Thanks so much guys and to all to Go Outdoors Warrington👏
August 15, 2025
Unprompted review
Reply from GO Outdoors - Warrington
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Jessica at Warrington store served me…
Jessica at Warrington store served me and she was fantastic.
August 17, 2025
Unprompted review
Reply from GO Outdoors - Warrington
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Warrington
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Jonny was great helped me with a…
Jonny was great helped me with a snapped tent pole/ replacement pole.
Very polite and professional
(Warrington Branch)
August 12, 2025
Unprompted review
Reply from GO Outdoors - Warrington
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
I go to the Warrington store
I go to the Warrington store, staff are always friendly and very helpful
August 12, 2025
Reply from GO Outdoors - Warrington
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Great staff
Helpful advice from Sue on camping gas options and refill prices etc. great savings with the £5 membership which paid for itself five fold on the 1st visit! Will be back
August 12, 2025
Unprompted review
Reply from GO Outdoors - Warrington
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Quick and easy experience
Quick and easy experience. Went for one item that was in stock. Fast checkout and helpful service.
July 28, 2025
Unprompted review
Reply from GO Outdoors - Warrington
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.