Barry -Store Manager Warrington 100% customer service Barry helped us find our ideal Tent and other items we were looking for. We’ve even been back since to purchase other items and was greeted b... See more
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I was made up the fact that I could order membership, and automatically the discount was without receiving my membership card yet. Happy the items online and there were all available for the AM next d... See more
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I ordered, through click and collect, a cool box and 2 packs of ice blocks. They were out of stock of the cool box but carried on with the rest of the order without the option of cancelling the ful... See more
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Liv was absolutely fantastic, had a massive click and collect which she helped us with before going above and beyond to help us get our last bits and bobs ready for creamfields. Excellent customer ser... See more
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Company details
About GO Outdoors - Warrington
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Wilson Patten Street, WA1 1PS, Warrington, United Kingdom
- 01925 906755
4.6
Excellent
2K reviews
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This company invites their customers to review, whether positive or negative
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Two very nice friendly and helpful…
Two very nice friendly and helpful ladies (Sue + lily) who dealt with me, 10 out of 10
April 27, 2026
Unprompted review
Reply from GO Outdoors - Warrington
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Upon entering shop staff Sue was a…
Upon entering shop staff Sue was a great help
April 28, 2026
Unprompted review
Reply from GO Outdoors - Warrington
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
I placed an order on 21st March
I placed an order on 21st March, a month ago.
I went to the shop 2 weeks ago and they said the item had not arrived.
It was actually in the shop so I bought it there and then.
I'm still waiting to be notified when I can collect the item so that I can then return it and get a refund.
April 21, 2026
Reply from GO Outdoors - Warrington
Thank you for taking the time to leave us your feedback.
We do apologies that the order was not ready for collection when you attended the store.
We have sent a email to the email address provided on your order so we can resolve this for you.
Kind regards,
Go Outdoors Customer Care Team
Jessica in the Warrington store Sunday…
Jessica in the Warrington store Sunday 26/4/26 Noon was extremely kind and courteous despite being busy and couldn’t ask for more thank you Jessica.
April 26, 2026
Unprompted review
Reply from GO Outdoors - Warrington
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Security tag still on
I ordered a pair of climbing shoes online and picked them up in store last week. Unfortunately, I didn’t notice until I got home that the security tag had been left on, which was inconvenient and took some effort to remove.
April 20, 2026
Reply from GO Outdoors - Warrington
Thank you for taking the time to leave a review. I’m very sorry to hear that your item arrived with a security tag still attached.
We truly appreciate your feedback, and this issue will be raised with the relevant despatch team to ensure it is investigated and prevented from happening again in the future.
I’m pleased to hear that you were ultimately able to remove the tag, although I understand how inconvenient and frustrating this must have been.
We hope you’ll choose to shop with us again and give us the opportunity to provide you with a much improved experience on your next order.
Kind Regards
GO Outdoors Customer Care.
Buy bottle gas for unfamiliar pressure regulator
Charlotte was very friendly and dealt with us honestly and very socially, requesting help from her colleague Jake who was more knowledgeable on bottled gas and matching to specific regulators. Couldn’t have gone any smoother, we’ll be back for our next exchange 😁😁
April 25, 2026
Unprompted review
Reply from GO Outdoors - Warrington
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Well done for accepting Blue light card…
Well done for accepting Blue light card at till .And I got 20% discount. Fot lots of places you have to go online, pay for a voucher etc all before you've gone shopping, before you know what you want.
THANKS Go Outdoors. X
P.S. and my new Dunlop wellies are way better than my old ones.
April 24, 2026
Unprompted review
Reply from GO Outdoors - Warrington
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Excellent price and service
April 12, 2026
Reply from GO Outdoors - Warrington
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Not impressed
Not impressed, no staff on the shop floor to assist, had to go searching which wasn't a good start, I purchased some items and also renewed my membership.
The next day I placed an order online and it wouldn't accept my membership number, just kept saying to add the membership fee to my order, so after a few phone calls it was sorted, so I ordered for collection to store.
Well !!! I waited over a week and no email to say its ready to collect, so again I had to chase the order by telephoning, only to be told the item was at the store already, just no one had informed me.
Not very impressed with the service I received and I won't be rushing back, I will try elsewhere unfortunately.
April 1, 2026
Reply from GO Outdoors - Warrington
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Good service for small wide feet
The young man Connor on footwear was very helpful attentive and listened to what we asked for in our boots.
April 16, 2026
Unprompted review
Reply from GO Outdoors - Warrington
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Given Great Advice.
Needed some more Grangers Wash & Repel, the store had it in stock but Grangers have changed the product & you need a tumble dryer to activate the repelent, unfortunately I don't have a tumble dryer, no problem, Sue was on hand to give some great advice & point me in the right direction, very helpfull & knowledgable lady.
Got the NIKWAX twin pack instead, I use NIKWAX cream for my leather hat's & it does such a great job, never thought of looking at their products for the TECH WASH & TX DIRECT.
Thank's Sue 👍
April 14, 2026
Unprompted review
Reply from GO Outdoors - Warrington
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Warrington
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Cheery and helpful staff.
Cheery and helpful staff. Charlotte was particularly good as we had a wee problem at the till but she sorted it. We'll done!
April 11, 2026
Unprompted review
Reply from GO Outdoors - Warrington
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Christopher was very helpful and…
Christopher was very helpful and informative. We had a struggle setting up the ladders on a OEX roof tent. He guided us through step by step thoroughly and very clearly. Thank you for making it so easy. Also the young girl who served us on the till ( didn’t catch her name) was lovely and polite.
April 10, 2026
Unprompted review
Reply from GO Outdoors - Warrington
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Fantastic service
We went in today after our tent suffered some damage due to a fault with two of the zips and wanted to see it our warranty would cover any of the repair. We spoke to Chris who could not have been more helpful and Sue who helped us at the till and we were able to leave today with a new tent and leave our old tent with them. We have shopped at go outdoors in Warrington for years and will continue to do so. Absolutely fantastic service and we could not have been more pleased. Thank you both.
April 6, 2026
Unprompted review
Reply from GO Outdoors - Warrington
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Great service
Pleasant, helpful staff.
Amelia was friendly and very knowledgeable, she was a great help when I was choosing trekking poles.
April 6, 2026
Unprompted review
Reply from GO Outdoors - Warrington
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Soleen helped us today
Soleen helped us today, very pleasant experience thank you.
April 4, 2026
Unprompted review
Reply from GO Outdoors - Warrington
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Jake from camping was super helpful
Jake from camping was super helpful. He brought me several pairs of footwear and when the ones my wife wanted werent available, but I found them in stock in Wigan. He called ahead to reserve them for me.
Very polite, calm and helpful.
April 3, 2026
Unprompted review
Reply from GO Outdoors - Warrington
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Great products with really professional…
Great products with really professional and helpful staff.
March 19, 2026
Reply from GO Outdoors - Warrington
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
I haven’t been notified my item is in…
I haven’t been notified my item is in the store to collect and it’s been over a week since I ordered it. This has happened before no notification via email so I’ve had to ring and chase
March 26, 2026
Reply from GO Outdoors - Warrington
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
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