Barry -Store Manager Warrington 100% customer service Barry helped us find our ideal Tent and other items we were looking for. We’ve even been back since to purchase other items and was greeted b... See more
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I was made up the fact that I could order membership, and automatically the discount was without receiving my membership card yet. Happy the items online and there were all available for the AM next d... See more
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I ordered, through click and collect, a cool box and 2 packs of ice blocks. They were out of stock of the cool box but carried on with the rest of the order without the option of cancelling the ful... See more
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Liv was absolutely fantastic, had a massive click and collect which she helped us with before going above and beyond to help us get our last bits and bobs ready for creamfields. Excellent customer ser... See more
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Company details
About GO Outdoors - Warrington
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Wilson Patten Street, WA1 1PS, Warrington, United Kingdom
- 01925 906755
4.6
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Excellent service
Visited Warrington branch today and was served by a very helpful and polite young lady.
A great credit to GO Outdoors !!
June 5, 2026
Unprompted review
Reply from GO Outdoors - Warrington
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Charlotte at the Warrington branch…
Charlotte at the Warrington branch served us this evening. What a lovely, helpful person. Helped us sort out our new loyalty card and was a pleasure to speak to. Very professional and knowledgeable.
June 4, 2026
Unprompted review
Reply from GO Outdoors - Warrington
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Excellent service …
There were a few price discrepancies with the online price and in store price but between becca and sue they sorted me out brilliantly. Very friendly both of them and excellent customer service.
June 2, 2026
Unprompted review
Reply from GO Outdoors - Warrington
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
I was served this morning by a lovely …
I was served this morning by a lovely lady called Sue. She was very helpful & cheerful. Thankyou for making my visit a good one.
June 2, 2026
Unprompted review
Reply from GO Outdoors - Warrington
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Had great service from Sue
Had great service from Sue, when we called in to exchange our caravan battery.
Thanks Sue
June 1, 2026
Unprompted review
Reply from GO Outdoors - Warrington
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Louise at the Warrington store was excelllent
Louise at the Warrington store was incredibly helpful, and allowed me to get the best value for my purchase - I will definitely return
May 26, 2026
Unprompted review
Reply from GO Outdoors - Warrington
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Exceptional team member at Warrington store
Liv at the Warrington store went above and beyond to help us in purchasing a gas bottle for our bbq, we hadn’t got a clue which we needed.
Having earlier that day visited so many places to buy one everywhere sold out or could only exchange an existing bottle.
From arriving at the store to purchasing was effortless
Thanks Liv
May 23, 2026
Unprompted review
Reply from GO Outdoors - Warrington
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Warrington
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
The whole team were so helpful when I…
The whole team were so helpful when I dashed in just before closing, this Friday 22nd May. Like super duper helpful. Kids in tow and 1% battery on phone for payment, we were directed to what we needed, supported through decisions and made to feel welcome even 15 minutes before closing....on a FRIDAY NIGHT!!!
Straight up don't see this kind of effort from a young workforce enough! These guys rallied together and got the job done. It was a three figure spend and I felt confident I had all the right bit when leaving.
May 22, 2026
Unprompted review
Reply from GO Outdoors - Warrington
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Go Outdoors Customer Care Team
Great shop
Great shop, good location and plenty of choice. On top of this Soleen is a breath of fresh air. Professional and classy.
May 23, 2026
Unprompted review
Reply from GO Outdoors - Warrington
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Warrington Go Outdoors
Staff in the Warrington Store are so helpful both over the phone and in store. Today we were helped by Charlotte and Liv during our visit and nothing was too much trouble.
May 23, 2026
Unprompted review
Reply from GO Outdoors - Warrington
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
All the gear!
All the gear! We’ve been researching & setting ourselves up to go on our first of many camping adventures & have found go outdoors a must! From help & advice to all the choices, good prices & offers! We’re all set. Just want some dry weather now.
May 12, 2026
Reply from GO Outdoors - Warrington
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Poor click and collect service.
Ordered for click and colllect as store told me I couldn’t order with them.
No update on order. Phoned on due date to be told that it may be later in the day.
No contact via email or text and app continue to say ‘on way’.
Next I heard the item had been returned. I’ve now had to reorder and pay £3 more for the same item as the price had increased.
April 27, 2026
Reply from GO Outdoors - Warrington
We do always aim to provide excellent customer service and we are disappointed to hear this was not the case for your click and collect order.
A full refund was issued once the order had expired. Please accept our apologies that you did not receive any update to say that it was ready to collect.
We have contacted you via email to provide an update on the new order that you have placed. Please check your inbox for this massage.
Kind regards,
Go Outdoors Customer Care
Situation resolved
Rubbish customer service. Having fully assembled a barbecue, found the last component, a handle for the lid, was broken and unusable. On contacting the store, was told by the unhelpful staff that the only way to get a replacement is to FULLY dismantle it, repack all the numerous components back into their original packing (honestly!) and schlepp back to the store. That is a huge amount if wasted time and effort due to a substandard product.
AVOID
May 12, 2026
Unprompted review
Reply from GO Outdoors - Warrington
We appreciate you taking the time to share your experience.
We are sorry to hear that part of the item was broken and unusable.
We have contacted you via Trust Pilot for more information so that this can be looked into with the store management.
We look forward to hearing from you.
Kind regards
Go Outdoors Customer Care Team
Charlotte was extremely helpful with…
Charlotte was extremely helpful with her advice about the best drinks bottle to buy.
She took her time to help and she explained about the different benefits of the various brands and styles of bottles/tumbler bottles that would be best for my lifestyle and needs.
May 9, 2026
Unprompted review
Reply from GO Outdoors - Warrington
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Sue the member of staff who served us…
Sue the member of staff who served us was very helpful
May 7, 2026
Unprompted review
Reply from GO Outdoors - Warrington
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
First class service 👍.
First class service 👍.
I went to Go Outdoors Warrington for pair of hiking pants. Sue, the lady manning the tills organised changing room availability for me straight away. Sue was chatty and friendly, which was nice and relaxing.
I was torn between 2 pairs, and after chatting to Sue she offered some very good and sensible input, which helped me make up my mind. I am very pleased with my purchase,and thank Sue for her excellent help and service 😀 😊.
May 7, 2026
Unprompted review
Reply from GO Outdoors - Warrington
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
very prompt and police service
April 19, 2026
Reply from GO Outdoors - Warrington
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Great selection of products as ever and bargain prices
Great selection of products as ever and got a great deal on a new pair of boots, better still with an extra 15% off
Bought via click and collect as I knew exactly what I wanted, fast and friendly; what’s not to like?
April 26, 2026
Reply from GO Outdoors - Warrington
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Warrington
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
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