I was made up the fact that I could order membership, and automatically the discount was without receiving my membership card yet. Happy the items online and there were all available for the AM next d... See more
Company replied
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See what reviewers are saying
I ordered, through click and collect, a cool box and 2 packs of ice blocks. They were out of stock of the cool box but carried on with the rest of the order without the option of cancelling the ful... See more
Company replied
Liv was absolutely fantastic, had a massive click and collect which she helped us with before going above and beyond to help us get our last bits and bobs ready for creamfields. Excellent customer ser... See more
Company replied
Needed to go back for two things after a visit previous day. Bought a camping chair, one of the arms was faulty, no problem exchanged it. Other thing I queried was the previous day I purchased a man’s... See more
Company replied
Company details
About GO Outdoors - Warrington
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Wilson Patten Street, WA1 1PS, Warrington, United Kingdom
- 01925 906755
4.6
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Excellent customer service from Liv who…
Excellent customer service from Liv who helped me find a pair of walking shoes. I very difficult task for me having had many operations on my feet. Liv made the shopping trip a positive experience. Thank you Liv.
June 20, 2026
Unprompted review
Reply from GO Outdoors - Warrington
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Polite Staff
The staff were very polite despite my accidental knockage of the display. Tom and Ethan quickly and professionally dealt with the situation then guided me to my preferred destination.
July 11, 2026
Unprompted review
Reply from GO Outdoors - Warrington
Thanks for the great review.
Hopefully this 4 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
All staff very helpful and polite
July 3, 2026
Reply from GO Outdoors - Warrington
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
The staff were very helpful
The staff were very helpful. Thank you Donna!
July 6, 2026
Unprompted review
Reply from GO Outdoors - Warrington
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Travelled from Stoke to purchase a tent…
Travelled from Stoke to purchase a tent bundle. I phoned beforehand to check stock levels and Donna put the bundle aside for me. Charlotte served me at the till and was very helpful.
July 7, 2026
Unprompted review
Reply from GO Outdoors - Warrington
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Trailer Wheels Refund
Purchased 2 new wheels for my trailer in the Wigan branch in May, only just got round to fitting them on the 5th of July to discover they were the wrong stud pattern. Avaina in the Warrington branch was really helpfull in tracking my purchase down using the members system and quickly refunded me. I found the correct size in the store and purchased them. All in all, sorted in 15 minutes.
July 5, 2026
Unprompted review
Reply from GO Outdoors - Warrington
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
I love Go Outdoors
I love Go Outdoors, bought my OEX roof tent from Warrington store, staff very helpful and I love everything I’ve bought!
May 6, 2026
Reply from GO Outdoors - Warrington
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Reply from GO Outdoors - Warrington
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Visted the store today and was served…
Visted the store today and was served by Amelia she was very knowledgeable and happy too help although being busy which made the shopping experience enjoyable. She explained every pro and con of every item we chose, great customer service and willingness too help, thank you again!
June 27, 2026
Unprompted review
Reply from GO Outdoors - Warrington
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Not helpful,
Not helpful? Went to the store today 26/6/26.to purchase an awning, a fairway 100 A. ask the girl and the guy at reception have you got one and she looked on the phone and said no !? so I thought I’d just have a look!! and there was one there !? I said to the girl, it’s always probably better to physically look !?,she said oh I can’t leave my till?? yet there was 3 !! people standing 🧍 there ! at that moment!,So it’s a good job. I looked for one , .not very helpful.
June 26, 2026
Unprompted review
Reply from GO Outdoors - Warrington
Thank you for taking the time to share your recent instore experience.
We are sorry to hear about your experience in store and that you were initially advised the awning was unavailable when there was stock on the shop floor. We appreciate how frustrating this must have been, especially after you were able to locate the item yourself.
Providing accurate stock information and helpful service is important to us, and we're disappointed that we fell short on this occasion.
Your feedback has been shared with the store management team so they can review what has happened and improve on the customer experience.
We do hope we get the opportunity to provide a better customer service experience instore in the future,
Kind regards
Go Outdoors Customer Care Team
Gas regulator
Went to Go Outdoors Warrington today after having problems with a regulator for my gas BBQ. Baz, Jack and Charlotte were very helpful and polite, and got my problem sorted. In the future Go Outdoors will be my first port of call when I need any thing again. Thanks to you all
June 25, 2026
Unprompted review
Reply from GO Outdoors - Warrington
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
The staff promised will help to build…
The staff promised will help to build the bike after purchase it. When the bike arrived the shop told me no one can help as the staff is on leave for a month !!
June 11, 2026
Reply from GO Outdoors - Warrington
We are sorry to hear of your disappointment regarding your recent purchase.
So we can look into this further with the store concerned we have contacted you via email to discuss further.
Once we have your response we can certainly advise further. We look forward to your reply at your convenience.
Kind Regards
GO Outdoors Customer Care
Fantastic all staff especially jake on…
Fantastic all staff especially jake on the bicycle section i was there for the fishing he didn't know much about fishing because he said hes not been trained on it please train him because he helped me as much as he could what a fantastic young man every perrent would be proud of....
May 27, 2026
Unprompted review
Reply from GO Outdoors - Warrington
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Great Service
We were served by Donna who was extremely helpful and friendly.
June 10, 2026
Unprompted review
Reply from GO Outdoors - Warrington
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Liv served me looking for walking…
Liv served me looking for walking boots. Very attentive and helpful, really nice girl and was very knowledgeable. Thank you
June 10, 2026
Unprompted review
Reply from GO Outdoors - Warrington
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Visited Go Outdoors
Visited Go Outdoors, Warrington this morning, i find this branch most inviting. Outside the main entrance there is a clean bowl of dog water & some doggy biscs in another bowl - how welcoming is that for our 4 legged friends. We had our Roxie with us so she thought this wonderful as well & great that you can take your dogs in store, she likes camping as well. A bright clean store with all merchandise on display clearly. Found myself a nice waterproof jacket & also a gillet for those chilley days. Went to the tills where i was served by Sue, very friendly with a lovely smile & very efficient. A pleasure to shop here. We'll be back.
June 9, 2026
Unprompted review
Reply from GO Outdoors - Warrington
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Liv was friendly and helpful
Liv was friendly and helpful, would recommend Go Outdoors
June 2, 2026
Unprompted review
Reply from GO Outdoors - Warrington
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Excellent service
Visited Warrington branch today and was served by a very helpful and polite young lady.
A great credit to GO Outdoors !!
June 5, 2026
Unprompted review
Reply from GO Outdoors - Warrington
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Charlotte at the Warrington branch…
Charlotte at the Warrington branch served us this evening. What a lovely, helpful person. Helped us sort out our new loyalty card and was a pleasure to speak to. Very professional and knowledgeable.
June 4, 2026
Unprompted review
Reply from GO Outdoors - Warrington
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Excellent service …
There were a few price discrepancies with the online price and in store price but between becca and sue they sorted me out brilliantly. Very friendly both of them and excellent customer service.
June 2, 2026
Unprompted review
Reply from GO Outdoors - Warrington
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
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