Very helpful assistant, Mel, who was patient and knowledgeable when I was pucking new walking boots/shoes. I also bought a reduced T shirt, which will come in useful.on my forthcoming holiday.
Company replied
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See what reviewers are saying
Mell was really professional, friendly and knowledgeable. Started by asking what type of walking I was going to be doing and what budget I had in mind for a pair of new walking boots. She talked me th... See more
Company replied
I ordered some work shorts online that I needed to return, they were too small which was no faults of the store. I was able to come in and buy a new pair that were the correct sizing. Everybody was ve... See more
Company replied
Mel was really helpful when trying chose walking boots. She was great at recommending boots for stability and terrain we were going to be hiking on. She was happy to help with getting sizes suggestin... See more
Company replied
Company details
About GO Outdoors - Wolverhampton
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Eagle Street, Bilston Road, WV2 2AQ, Wolverhampton, United Kingdom
- 01902 907455
4.8
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Ryan was really helpful today
Ryan was really helpful today, went above and beyond! Very patience! Great customer service!
January 15, 2026
Unprompted review
Reply from GO Outdoors - Wolverhampton
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Helpful staff member
Simran at the checkout was most helpful saving me a further 10% off the price of my new Berghaus tent. She was also very pleasant and informative.
January 13, 2026
Unprompted review
Reply from GO Outdoors - Wolverhampton
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Visit to Wolverhampton …
Helped today by John who was very patient and informative. Bought Rab body warmer and Berghaus walking boots.
January 2, 2026
Unprompted review
Reply from GO Outdoors - Wolverhampton
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Outstanding customer experience…
Outstanding customer experience delivered today by Ryan, Jo and JJ!
January 8, 2026
Unprompted review
Reply from GO Outdoors - Wolverhampton
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Went in to buy some walking boots
Went in to buy some walking boots, the young lady assistant was very helpful and the young man Ryan at the checkout was also polite and helpful too.
January 8, 2026
Unprompted review
Reply from GO Outdoors - Wolverhampton
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Go 2026
Keiran was polite, cheerful and helpful,
A ray of sunshine on a cold day
January 3, 2026
Unprompted review
Reply from GO Outdoors - Wolverhampton
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Wolverhampton
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Staff very helpful and knowledge also…
Staff very helpful and knowledge also willing to check stock in other stores.
December 30, 2025
Unprompted review
Reply from GO Outdoors - Wolverhampton
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
I had a great experience at GO Outdoors Wolverhampton.
Denton is a real credit to the store, his knowledge of hiking and mountaineering boots, clothing, and equipment is outstanding and incredibly helpful.
Kieron is another credit to the team, and the manager was also amazing. Overall, the staff were friendly, knowledgeable, and made the visit a pleasure. Highly recommended.
December 30, 2025
Unprompted review
Reply from GO Outdoors - Wolverhampton
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Superb service in finding shoes for dog walker
The shop floor staff in the shoe department was extremely helpful, knowledgable, patient, friendly with a good sense of humour so we ended up buying 2 pairs of walking shoes, boots and lower cut ones plus a pair of trainers. The attendant saved us a lot of time trying on unsuitable shoes. Also appreciated the advice of trying on men shoes. We managed to get the last pair in the appropriate size. Also explanation how to care for the shoes bought was well received.
Thanks to Denton & Ryan! Think we dealt with Denton
Check out was fine with Ryan
December 29, 2025
Unprompted review
Reply from GO Outdoors - Wolverhampton
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Store assistant Ryan was very pleasant…
Store assistant Ryan was very pleasant and extremely helpful and friendly. Found really good quality and affordable winter coat. Very pleased. Great experience.
December 29, 2025
Unprompted review
Reply from GO Outdoors - Wolverhampton
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Good product knowledge
Ryan and Brandon were very helpful and knowledgeable, advising on the correct washing and waterproofing products.
December 28, 2025
Unprompted review
Reply from GO Outdoors - Wolverhampton
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
Thank you Tanita for being so helpful
Visited the store today and received really good customer service from Tanita. I had telephoned the store before due to an issue with my membership card. Tanita was really helpful and sorted the issue quickly and then was super helpful and friendly when I visited the store to pick up my order. Thank you Tanita :)
December 28, 2025
Unprompted review
Reply from GO Outdoors - Wolverhampton
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Go Outdoors Customer Care Team
Absolutely fantastic customer service
Absolutely fantastic customer service, Vicky had such a friendly and knowledgeable approach, great store.
December 13, 2025
Unprompted review
Reply from GO Outdoors - Wolverhampton
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Was served by Abiy for a friendly and…
Was served by Abiy for a friendly and helpful service. She had good product knowledge and helped me make my decision
December 11, 2025
Unprompted review
Reply from GO Outdoors - Wolverhampton
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Easy and simple
Easy and simple. Every time I’ve been staff have been so helpful. Sabrina customer service skills are exceptional. Keep up the good work guys!
December 17, 2025
Unprompted review
Reply from GO Outdoors - Wolverhampton
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Served by Ann-Marie today
Served by Ann-Marie today. A very polite & helpful young lady. A credit to your company!
December 18, 2025
Unprompted review
Reply from GO Outdoors - Wolverhampton
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Great service by knowledgeable…
Great service by knowledgeable assistant Ade.
December 15, 2025
Unprompted review
Reply from GO Outdoors - Wolverhampton
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Great customer service !
December 16, 2025
Unprompted review
Reply from GO Outdoors - Wolverhampton
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Wolverhampton
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
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